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Senior Software Development Engineer
ZINC Zillow, Inc.
Remote, United States
- $156,200 to $262,600 USD / year
- 8+ years of experience in software engineering with a focus on backend or server-side development for scalable, high-availability systems.
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Member of Deployment Staff - Public Sector
Reflection
New York City, NY · San Francisco, CA
- 5+ years of relevant experience delivering technical systems, including 2+ years in a technical leadership role (e.g., tech lead, engineering manager or founding engineer).
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Systems Analyst (Site Reliability Engineer) On-Sire, Oak Ridge, TN
HPE
All, TN
We are seeking a skilled Systems Analyst Site Reliability Engineer at HPE to support Oak Ridge National Labs in a security area that that requires a DOE Q clearance for access. This is a…
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Systems Analyst (Site Reliability Engineer) On-Site, Oakridge, TN
HPE
All, TN
We are seeking a skilled Systems Analyst Site Reliability Engineer at HPE to support Oak Ridge National Labs in a security area that that requires a DOE Q clearance for access. This is a…
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Senior Java Engineer, Vice President
Citi
JERSEY CITY, NJ · Jersey City, NJ · Jersey City
This Senior Java Engineer role is a senior-level software engineering position embedded within Citi's Exchange-Traded Derivatives (ETD) Clearing technology organization, responsible for…
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Solutions Engineer
Forgepoint
New York City, NY
- $175,000 to $215,000 USD / year
…legacy data, tribal knowledge, and edge cases that break naive…
Added 1 min ago
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AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $98,500 to $176,000 USD / year
1+ years of experience with cloud-native architecture, APIs, and scalable software systems
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IC
Water Utility Electrical Engineer
Innovation Consulting
Phoenix, AZ
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Oakland, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
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IC
Water Utility Electrical Engineer
Innovation Consulting
Houston, TX
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Sacramento, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Los Angeles, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Stockton, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
San Jose, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Kansas City, MO
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Bakersfield, CA
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 2 mins ago
IC
Water Utility Electrical Engineer
Innovation Consulting
Denver, CO
- $115,000 to $160,000 USD / year
This temporary Water Utility Electrical Engineer role handles electrical and controls engineering for the planning, design, and construction of water facilities, onsite in San Jose, CA.
Added 3 mins ago
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Senior Software Engineer- DevOps
Four Sea Group, Inc.
Aurora, CO
- $140,000 to $232,000 USD / year
…and PhD astrophysicist, we support complex defense, space, software, systems, and mission-focused programs for government and industry partners. What sets FSG apart is the caliber of our…
Added 3 mins ago
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Senior Software Engineer – Mission Applications & Command and Control
Four Sea Group, Inc.
Aurora, CO
- $140,000 to $232,000 USD / year
Four Sea Group is seeking a Senior Software Engineer to design, develop, integrate, and advance full-stack software capabilities supporting complex command-and-control and mission systems.
Added 3 mins ago
Sr Spacecraft Operations Systems Engineer
Sierra Space
Louisville, CO · Centennial, CO
The Sr Systems Engineer contributes to the development and implementation of advanced system solutions by providing alignment, connection and direction to the technical team throughout the…
Added 4 mins ago
Electrical Engineer 1 (Onsite)
United States
The Rockford, IL Power and Controls division is looking for an entry level Electrical Engineer 1. This role is onsite, in Rockford, IL. This role may be eligible for relocation.
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Lead Software Engineer
Financial Industry Regulatory Authority, Inc.
Rockville, MD · Tysons, VA
Help shape the future of market surveillance. As a lead engineer on FINRA’s Surveillance Modernization team, you’ll build and deliver a new Surveillance Platform that supports financial…
Added 5 mins ago
IT Support Engineer
John Boos & Co.
Effingham, IL
John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a…
Added 6 mins ago
Staff Software Engineer - Marketplace Integrity
LinkedIn
Mountain View, CA
As a member of the Marketplace integrity team, you will be responsible for building scalable systems, applications, data pipelines and product integrations that use machine learning and…
Added 6 mins ago
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Associate Sales Representative
Kastle Systems
New York, NY
- $36 to $38 USD / hour
What makes us exceptional is our focus on Security as Software-As-A-Service (SAAS). We have built our company on the belief that the most effective approach is a complete one: because we…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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