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Engineering Project Manager, Sensors
Lyntris
Mullica Hill, NJ · Falls Church, VA · Bloomington, IN · Panama City Beach, FL
The Engineering Project Manager, Sensors leads day-to-day execution of assigned engineering projects or defined work packages within the Sensors portfolio. The role supports…
Added 1 min ago
Engineering Manager, DevOps - Moveworks
ServiceNow
Mountain View, CA
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Added 6 mins ago
Technical Director, Transportation Project Manager
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Field Service Technician 3
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Added 14 mins ago
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Added 14 mins ago
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- $155,000 to $165,000 USD / year
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Senior Data Engineer
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Senior Director, Technical Program Management
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Shape technical strategy. Work with principal engineers and architects to expose scaling limits, hidden dependencies, and failure modes. Challenge assumptions with engineering evidence,…
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Lead Solutions Architect
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Added 21 mins ago
Mission Operations Engineer (Platform)
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…(e.g., capability rollouts) and ongoing programs (e.g., V1 software release). You will help ensure our systems meet rigorous technical and operational standards through detailed testing,…
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HBM PYE Product Development Failure Analysis Engineer
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Confirmed ability to influence technical outcomes and drive issue resolution in a multidisciplinary engineering environment.
Added 23 mins ago
Account Manager
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Added 24 mins ago
Senior Controls Development Engineer
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You’ll report to the Director of Gyro Engineering and work closely with Controls and Systems Engineering, as well as other engineering teams across the company including Product…
Added 24 mins ago
Staff Technical Program Manager - AI/ML
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…millions, in an agile environment, collaborating with teams-across Engineering, Product and Design. Further, you will be immersed in AI/ML technologies, tools and processes, as you help to…
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Staff Technical Program Manager - AI/ML
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…millions, in an agile environment, collaborating with teams-across Engineering, Product and Design. Further, you will be immersed in AI/ML technologies, tools and processes, as you help to…
Added 25 mins ago
Senior Manager, Data Science - Model Risk
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…making better decisions with models. We use our statistics, software engineering, and business expertise to drive the best outcomes in both Risk Management and the Enterprise. We understand…
Added 25 mins ago
AI Engineer 4 (AI Foundations)
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NY · McLean, VA · San Jose, CA
You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization…
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Senior Manager, Data Science - Model Risk
Capital One
McLean, VA · Richmond, VA · NY · Riverwoods, IL
…making better decisions with models. We use our statistics, software engineering, and business expertise to drive the best outcomes in both Risk Management and the Enterprise. We understand…
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Applied Researcher 5 (AI Foundations)
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NY · McLean, VA · Cambridge, MA · San Jose, CA
…We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable,…
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Cyber Security Operations Center Analyst / AI-Automation Engineer
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…investigations. Continuously develop skills across cybersecurity, software engineering, automation, and…
Added 27 mins ago
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Senior Software Engineer - Frontend Platform
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- $165,000 to $270,000 USD / year
We're looking for a Senior Software Engineer who specializes in frontend engineering and has deep design system experience. You will set how our teams build, share, and ship user interfaces…
Added 34 mins ago
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Proposal Coordinator
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Added 34 mins ago
Industrial Engineer
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Buffalo Grove, IL
…and beyond. Advanced motion control, servo motors and drives, software development, and systems integration are key components to existing and future projects at Yaskawa. If you are a…
Added 36 mins ago
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Project Leader, Technology, Media & Telecommunications
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…market positioning opportunities; collaborating directly with engineering and product teams to align technical roadmaps with business strategy and to translate commercial requirements into…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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