Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
K
Cybersecurity Engineer
Kentro
Springfield, VA
- $145,000 to $180,000 USD / year
Kentro is hiring for a Cybersecurity Engineer to support NGA Vertex Information Technology (IT) Services Task Order
Added 6 mins ago
Manufacturing Engineer - Robotics
Hamilton Company
Reno, NV
The Manufacturing Engineer, under general supervision, will maintain, improve, and optimize manufacturing processes in support of the Robotics division.
Added 6 mins ago
O
Senior Core Infrastructure Engineer
Oracle
Seattle, WA
- $79,200 to $209,500 USD / year
We’re looking for a Senior Core Infrastructure Engineer who is excited by challenges in distributed systems, cloud-scale storage, data replication, and performance optimization. If you’re…
Added 6 mins ago
O
Senior Core Infrastructure Engineer
Oracle
Nashville, TN · Austin, TX
- $79,200 to $209,500 USD / year
Added 7 mins ago
Ford Racing Powertrain Procurement & Supply Chain Specialist
Ford
Allen Park, MI · Allen Park
Added 8 mins ago
A
Entry-Level Civil Engineer - Hiring Event with AECOM - Arlington, VA
AECOM
Hunt Valley, MD
- $70,000 to $80,000 USD / year
AECOM is seeking an Entry-Level Civil Engineer to be based in Hunt Valley, MD.
Added 8 mins ago
A
Entry-Level Civil Engineer - Hiring Event with AECOM - Arlington, VA
AECOM
Arlington, VA
- $70,000 to $80,000 USD / year
AECOM is seeking an Entry-Level Civil Engineer to be based in Hunt Valley, MD.
Added 13 mins ago
NIS Technical Lead
Westinghouse Electric Company
New Stanton, PA
Added 14 mins ago
SAFETY AND OCCUPATIONAL HEALTH SPECIALIST
Defense Logistics Agency
New Cumberland Defense Logistics Center, PA
Added 14 mins ago
Ford Racing Powertrain Procurement & Supply Chain Specialist
Ford Global
Allen Park, MI
Added 14 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers the opportunity to drive…
Added 14 mins ago
Chemical Engineering Professional Associate
Spectraforce Technologies Inc
Moon, PA
Added 14 mins ago
Design Engineer (1st Shift)
Specialty Fabrication and Powder Coating (SFPC)
Franklin, PA
Job Summary: The Design Engineer will provide services in mechanical and manufacturing engineering and design for new and existing customers. Will prepare plans and technical drawings…
Added 14 mins ago
Sales Engineer - Rust Belt
Leybold Vacuum USA Inc.
EXPORT, PA
Added 14 mins ago
Electrical Engineer, Engineering Rotational Program
Komatsu America Corp.
Franklin, PA
Added 14 mins ago
Junior Firmware Engineer - Quantum
Pride Mobility Products Corp.
Duryea, PA
Added 14 mins ago
Project Engineer - Career Start - Archbald, PA - Mission Critical (July 2027 Sta
Suffolk
Archbald, PA
Added 14 mins ago
SP
Asset Engineer
Shell Polymers
Monaca, PA
- $124,000 to $186,000 USD / year
Job Description: What's the role Shell is seeking an Asset Engineer to join its team in Monaca, Pennsylvania. The Asset Engineer provides front-line technical and equipment support for the…
Added 15 mins ago
Control Engineer
Latrobe Specialty Metal
Latrobe, PA
…Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy…
Added 15 mins ago
Product Support Engineer (PSP)
Veeco Instruments
Horsham, PA
Added 15 mins ago
Project Manager Supplier Management
Schindler Elevator Corporation
Hanover, PA
…completed.* Elevate supplier issues to SQE (Supplier Quality Engineer) forcorrective action. Project Management* Manage cross-functional stakeholder alignment among Procurement,Engineering,…
Added 15 mins ago
Advanced Technical Scrum Master
Acara
Canonsburg, PA
…years of experience as a Scrum Master, Agile Lead, Project Engineer, Systems Engineer, Software Engineer, or related technical leadership role with a Bachelor's degree, OR 3+ years of…
Added 15 mins ago
Advanced quality engineer
Acara
Canonsburg, PA
Description Job Title: Advanced Quality Engineer Location: Canonsburg, PA Employment Type: Contract to Direct Industry: Defense Compensation: $58.33 to $68.84 About the Opportunity: We're…
Added 15 mins ago
Senior Software Integration Engineer (on-site)
RTX Corporation
state college, PA
…safer, more connected world. As a Senior Software Integration Engineer on the Enterprise Mission Integration & Test (EMIT) program, you will join a dynamic team working at the forefront of…
Added 15 mins ago
Summer Intern - Product Engineer
Westinghouse Electric Company
Cranberry Township, PA

Agiloft

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

Apply About employer

More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job