Jobs in the United States

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Added 5 mins ago
ICAM Lead / Identity & Access Management Architect
Accenture Federal Services
Washington, DC
Support single sign-on (SSO) and federation expansion across the enterprise's application portfolio, including integration with government-wide identity providers.
Added 6 mins ago
Software Quality Engineer (Associate, Mid-Level or Senior)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Software Quality Engineer (Associate, Mid-Level or Senior) to join our Software Quality Engineering team in…
Added 6 mins ago
Senior Responsible Engineer - PAC-3 Mission IPT
The Boeing Company
Huntsville, AL
The Boeing PAC-3 program is seeking a highly skilled and experienced Senior Responsible Engineer (RE) for the Mission Integrated Product Team (IPT). As the RE for the Mission IPT, you will…
Added 6 mins ago
BGS F/A-18 Sustainment Chief Program Engineer (CPE)
The Boeing Company
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…suppliers. This individual is also responsible for program technical integration across Boeing business units. This position will operate per PRO-6924, which outlines the Chief Program…
Added 6 mins ago
KC-46A Mission Systems Avionics Engineer (Mid-Level, Lead or Senior)
The Boeing Company
Everett, WA · Tukwila, WA
…primarily be responsible for supporting engineering design, integration, test, certification, and hardware/software management for assigned mission systems avionics…
Added 6 mins ago
Quality Systems Engineer - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Millennium Space Systems, a Boeing Company, is seeking a Quality Systems Engineer to develop, lead, and continuously improve our Quality Management System (QMS) across satellite production…
Added 6 mins ago
Quality Engineer (Build Reliability Engineer) 2nd Shift - Millennium Space Systems
Millennium Space Systems
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Added 7 mins ago
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Added 7 mins ago
Senior Kubernetes Engineer
Peraton
Remote, United States
Peraton is seeking an experienced Senior Kubernetes Engineer to support development, modernization, and migration of containerized and agentic workloads in a government multi-cloud…
Added 7 mins ago
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The Senior Reliability Engineer will support key technical activities within the Electrophysiology Therapies (EPT) Defibrillation Solutions (DS) Post Market Quality organization. This role…
Added 7 mins ago
Engineer I
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Added 7 mins ago
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Senior Mechanical Engineer
BOYD Lighting
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- $90,000 to $130,000 USD / month
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Added 8 mins ago
Sr. Developer
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Remote, United States
…We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in…
Added 8 mins ago
AI Lead Architect
Infinitive Inc
Remote, United States
Certification: Databricks Certified (Databricks Certified Data Engineer Professional, Solutions Architect, or Machine Learning Professional strongly preferred).
Added 9 mins ago
Associate Business Intelligence Engineer
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Irvine, CA
The Associate BI Engineer supports the development, maintenance, and enhancement of business intelligence solutions, including reports, dashboards, semantic models, and data assets that…
Added 10 mins ago
ETL Engineer / Data Scientist (TS/SCI)
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Added 10 mins ago
Storage Engineer (TS/SCI)
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Vantor is seeking a Storage Engineer to support the development and integration of intelligence capabilities into test and operational environments. The successful candidate will design,…
Added 11 mins ago
Systems Engineer
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The Systems Engineer will perform technical and skilled duties in the operation of enterprise, client/server, and desktop computer systems and networks. Included are multiple online network…
Added 12 mins ago
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AV Systems Engineer
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Seattle, WA
- $78,486 to $95,893 USD / year
Skilled in audio-visual technology and interested in SAM? SAM's AV Services Team is hiring for a full-time AV Systems Engineer. This role effectively performs and manages the maintenance,…
Added 13 mins ago
Staff Facilities Electrical Engineer
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The Staff Plant Electrical & Controls Engineer serves as a senior technical leader and subject matter expert for plant electrical, controls, automation, and electrical reliability systems…
Added 15 mins ago
Power Platforms Junior Engineer
Serco
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Serco is looking for an experienced and enthusiastic Microsoft Power Platform Engineer capable of understanding technical details across a wide variety of disciplines to join our Maritime…
Added 15 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
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As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 15 mins ago
Lead Software Engineer
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Added 15 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Montpelier, VT
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Added 15 mins ago
Senior Cybersecurity Architect (Cloud)
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Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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