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Software QA Engineer Lead
Fortive
Remote, United States
The QA Lead Engineer provides strategic technical leadership for quality assurance efforts, ensuring the reliability, security, and compliance of scalable healthcare SaaS applications. This…
Added 1 min ago
Quality Manager
ThermAvant Technologies LLC
Columbia, MO
…(OHP) technology. Our solutions serve terrestrial and aerospace applications. ThermAvant operates an AS9100D/ISO9001-certified facility in Columbia,…
Added 2 mins ago
Anticheat Engineer Intern - Summer 2027
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The Anticheat Engineer Intern will report to the Senior Anti-Cheat Engineer II.
Added 3 mins ago
Product Support Engineer
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…provide superior value across the power electronics industry. Applications span material handling equipment, battery systems, charging infrastructure, warehouse automation, electric…
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Advanced Cyber Security Architect/Engineer
Honeywell
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
Added 4 mins ago
MEP Superintendent (Bay Area)
Turner Construction Company
San Francisco, CA · San Mateo, CA
…has supervisory responsibility for Assistant Superintendents, Field Engineers, Interns and trade labor in his/her area of…
Added 4 mins ago
Data Engineer
KBR
Beavercreek, OH
KBR is seeking a Senior Data Engineer (Lakehouse & Application Development) to design, develop, and optimize modern data platforms and web-based applications supporting Department of…
Added 5 mins ago
Water Resources Engineer
Actalent
Chamblee, GA
…guiding a growing team. The position is ideal for an experienced engineer operating between project engineer and project manager level who is ready to step into greater ownership,…
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Entry- Level Engineer
Actalent
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- $28 to $30 USD / hour
…excellent entry-level opportunity for a Mechanical or Electrical Engineer to support midstream and pipeline projects. You will create and interpret technical documentation, support project…
Added 5 mins ago
Systems Engineer - Design & Development - Hybrid
General Dynamics Mission Systems, Inc
Remote, United States
Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus a minimum of 3…
Added 8 mins ago
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Staff Software Engineer - Engineer
Uber
Sunnyvale, CA · San Francisco, CA · Seattle, WA
- $232,000 to $258,000 USD / year
Staff Software Engineer – Streaming Data Platform
Added 9 mins ago
AI Engineer
Coterie Applications Inc.
Remote, United States
The AI Engineer will work within the Research & Development (R&D) subdomain of Coterie’s broader Data and Analytics (DnA) department to build, test and deploy intelligent systems that…
Added 10 mins ago
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Front Office Automation Tester
NTT DATA Services
Charlotte, NC
- $90,000 to $115,000 USD / year
We are seeking a Senior QA Automation Engineer to support Front Office Sales & Trading technology platforms. This role is responsible for designing, developing, and executing automated…
Added 11 mins ago
Staff Software Engineer
WGU Corporation
Salt Lake City, UT
The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will be required to apply their expert knowledge to ensure…
Added 11 mins ago
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added 11 mins ago
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Product Marketing Intern
Trimble Inc.
Westminster, CO
- $22 to $28 USD / hour
Geospatial Specialist, Surveying Engineer, Geomatics, GNSS, Total Stations, Trimble Access, Laser Scanning, Photogrammetry, Product Validation, Field Software
Added 11 mins ago
TI
Product Marketing Intern
Trimble Inc.
Westminster, CO
- $22 to $28 USD / hour
Geospatial Specialist, Surveying Engineer, Geomatics, GNSS, Total Stations, Trimble Access, Laser Scanning, Photogrammetry, Product Validation, Field Software
Added 11 mins ago
Senior Software Engineer
Indeed
United States
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 11 mins ago
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Oracle Cloud Infrastructure Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
- $160,000 to $180,000 USD / year
LightFeather is seeking a skilled Oracle Cloud Infrastructure Engineer to support the U.S. Department of State in modernizing and maintaining secure, scalable cloud environments. In this…
Added 13 mins ago
Application Support Engineer
SC State Credit Union
Columbia, SC
Join SC State Credit Union as a Full-Time Application Support Engineer and enhance your career in a dynamic environment committed to excellence. This onsite position is responsible for…
Added 13 mins ago
Principal Application Engineer-Digital Platform Engineering
Navy Federal Credit Union
Vienna, VA · Winchester, VA · Pensacola, FL · San Diego, CA
We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…
Added 13 mins ago
Linear (Pipeline) Design Engineer
GFT.
Pittsburgh, PA
GFT is seeking a Linear (Pipeline) Design Engineer to join our Water/Wastewater Team in Pittsburgh, PA. This role follows a hybrid work model, requiring regular attendance in the office.
Added 13 mins ago
Senior DevOps Engineer
Securiport
Reston, VA
…software solutions, training, and technical support to the field…
Added 13 mins ago
WiFi MAC Design Verification Engineer
Apple
Sunnyvale, CA
As a Wireless MAC Design Verification Engineer, you’ll be instrumental in our WCS group’s verification initiatives, ensuring that our products incorporate cutting-edge Wi-Fi technology…
Added 14 mins ago
Senior Electrical Engineer
TEXAS RESEARCH INSTITUTE AUSTIN INC
Austin, TX
We are looking for an Embedded Systems Engineer to contribute to the design and development of integrated hardware and software solutions used to collect experimental data across a broad…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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