Jobs in the United States

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Added 1 min ago
AU
Union Journeyman Engineer
ABM US
West Los Angeles, CA · Los Angeles, CA
- $46.26 to $54.76 USD / hour
We are looking for a skilled and safety-focused Journeyman Engineer to support daily operations at a high-profile facility. In this role, you will be responsible for operating, maintaining,…
Added 3 mins ago
Test Engineer/Quality Assurance
Nightwing
Ft George G Meade, MD
The Senior Test Engineer/Quality Assurance professional leads testing strategy implementation and ensures software quality through comprehensive test automation and quality assurance…
Added 3 mins ago
Senior Security Engineer, Product Security
Komodo Health
United States
Added 3 mins ago
CH
Data Engineer 2
Choice Hotels
North Bethesda, MD
- $107,000 to $127,000 USD / year
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Data Engineer II in the Data Engineering team within our Advanced Analytics Team. The…
Added 3 mins ago
Electrical Engineer
Bureau of Alcohol, Tobacco, Firearms, and Explosives
Beltsville, MD
…causation. Responsibilities The major duties of the Electrical Engineer position include, but are not limited to, the following: Performs forensic electrical engineering…
Added 3 mins ago
Data Product & Quality Specialist (Journeyman)
Altamira Technology Corporation
Suitland, MD
Added 3 mins ago
TI
Engineering Technician (AET) III - ATSS
TRAX Internation
Aberdeen Proving Ground, MD
- $52.04 USD / hour
Receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or…
Added 3 mins ago
ELECTRICAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
Added 3 mins ago
INTERDISCIPLINARY ENGINEER/ PHYSICIST
Naval Air Systems Command
Patuxent River, MD
Added 3 mins ago
Mission Systems Engineer (Principal/Sr Principal) - Signatures Limitations and Constraints Management Lead (AHT)
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Added 3 mins ago
Senior Automated Test Engineer
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Gaithersburg, MD
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Google Cloud Platform - SRE Manager
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Hagerstown, MD
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Added 3 mins ago
Software Engineer (Hybrid) - 30861
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Added 3 mins ago
SE
Senior Full Stack Software Engineer (Java/Angular) (SAB-2611-08)
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Added 3 mins ago
SE
AI Engineer (LLM Applications) (SAB-2611-06)
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Columbia, MD
- $139,000 to $174,000 USD / year
Added 4 mins ago
Reverse Engineer (2026-0181)
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Annapolis Junction, MD
We are actively recruiting a Reverse Engineer with TS/SCI w/ Poly to support our Defense and Homeland Security Division in Annapolis Junction, MD. This individual shall be skilled with…
Added 4 mins ago
Sr. Release Train Engineer TS/SCI Polygraph
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Leidos is seeking a Sr. Release Train Engineer (RTE) to support a high-performing agile program leveraging the Scaled Agile Framework (SAFe). This role is part of a large, fast-paced effort…
Added 4 mins ago
Al Engineer
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Bethesda, MD
Noblis is seeking cleared AI Engineer to support our customer in Bethesda, Maryland, supporting a SETA contract.
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Senior Identity Access Management Engineer - HYBRID
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Bethesda, MD
- $115,000 to $146,000 USD / year
Westat is seeking a Senior Identity and Access Management (IAM) Engineer to design, implement, and support the organization’s IAM solutions across on-premises, cloud, and hybrid…
Added 4 mins ago
Senior Software Engineer, Stablecoins
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Annapolis, MD
As a Senior Software Engineer on the Stablecoin team within the Developer group, you'll help build and scale Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their…
Added 4 mins ago
Software Engineer, CDP - Stablecoin
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Annapolis, MD
…growth, and ecosystem expansion at Coinbase. As a Software Engineer, you'll help deliver a suite of international stablecoins by evaluating and integrating external partner APIs, building…
Added 4 mins ago
Lead Software Engineer
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The Lead Software Engineer leads the design, development, and delivery of the web user experience for the Evolent Platform. This role defines the front-end architecture and technical…
Added 4 mins ago
Data Scientist 1
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Annapolis, MD
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Added 4 mins ago
Cyber Full-Stack Software Engineer
Deloitte
Baltimore, MD
…next generation of cybersecurity services. As a Full Stack Engineer, you will design, develop, and enhance applications across frontend and backend environments, working with modern…
Added 4 mins ago
Quality/Principal Quality Engineer - 2nd Shift
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems (NGMS) is currently seeking a Quality/Principal Quality Engineer 2/3 for 2nd Shift to join our team in Baltimore, MD at our BWI facility.

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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