Jobs in the United States

25+ jobs

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Added 15 hours ago
ES
Office 365 Engineer
Element Solutions Inc
Apex, NC
- $50,000 to $65,000 USD / year
Reporting to the Global Director Engineer this role is responsible for delivering, managing and enhancing the company’s cloud messaging capabilities via the Microsoft Office 365 platform.…
Added 1 day ago
Director, Authentication Engineering
USAA
San Antonio, TX · Plano, TX
As a dedicated Director, Authentication Engineering, you will lead the engineering organization responsible for the critical authentication platforms, infrastructure, and services that…
Added 1 day ago
Director, Active Directory Engineering
USAA
San Antonio, TX
As a dedicated Director, Active Directory Engineering, you will lead the engineering organization responsible for the critical directory platforms, infrastructure, and services that enable…
Added 1 day ago
Senior Director, Identity and Access Management
Baker Tilly US, LLP
Seattle, WA
Lead IAM engineering across Microsoft Entra ID, Active Directory, SailPoint, Azure, AWS, Databricks, Salesforce, Workday, and supporting integration platforms.
Added 1 day ago
Systems Administrator I
Safran DSI
Bedford, NH
The Director of Programs is a team builder and leader who thrives at the intersection of customer engagement and management of complex technically-intense development programs and…
Added 2 days ago
Network Engineer
Canopy Standard
Jackson, MS
Familiarity with Microsoft Active Directory, DNS, DHCP, and related infrastructure services preferred.
Added 2 days ago
SRE Security Engineer
OPEN OPENLANE US Inc
Remote, United States
…and access issues across AWS, Azure, GCP, GitHub, Okta, and Active Directory. You will join a new SRE Security Engineering team formed to close the gap between what Security reports and…
Added 2 days ago
TG
Manager, Infrastructure & Digital Workplace Services
Texas Guaranteed Student Loan Corp
Round Rock, TX
- $123,037 to $189,288 USD / year
…Azure infrastructure services, Microsoft 365 tenant services, Active Directory, Entra ID, Group Policy, DNS, DHCP, VMware, storage, backup platforms, and supporting Windows…
Added 3 days ago
Information Security Lead
Boa Technology
Denver, CO
…and identity technologies, including Microsoft 365, Azure, Active Directory, Microsoft Entra ID, Intune, and Microsoft…
Added 3 days ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Partner with engineering, cyber, and operations teams to plan and execute system changes, upgrades, and technology refreshes with minimal mission impact.
Added 3 days ago
Information Systems Engineer Manager 2
Northrop Grumman
Beale AFB
Partner with engineering, cyber, and operations teams to plan and execute system changes, upgrades, and technology refreshes with minimal mission impact.
Added 3 days ago
CYBERSECURITY STAFF ENGINEER
The Home Depot
Remote, United States
Provie expert-level support for Active Director and identify federation integrations.
Added 3 days ago
SE
System Administrator
Southside Electric Cooperative
Crewe, VA
- $96,648 to $119,362 USD / year
Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, Entra ID, Active Directory, Group Policy, DNS, DHCP, and certificate services.
Added 3 days ago
D
Senior Manager, Identity and Access Management
Delinea
Remote, United States
- $190,000 to $225,000 USD / year
…candidate will be highly collaborative, working alongside Security Engineering and Operations, IT, and Product Engineering teams to define how identity is governed, provisioned, and secured…
Added 3 days ago
IT Manager
NexTech Solutions LLC
Huntsville, AL
…tooling, and work daily with the COO, CFO, HR, the Cybersecurity Director, and engineering leads. You are the escalation point when anything in the environment is down, at risk, or out of…
Added 3 days ago
Deployable Network Communications 2/3 - Secret
Northrop Grumman
Edwards AFB, CA
Added 4 days ago
Sr. Cloud Architect
Veredus - DC
Vienna, VA
…support and guidance to Tier 3 (Senior) Engineers and rest of engineering team • Evaluate customer requirements on large enterprise deployments to provide architectural guidance,…
Added 4 days ago
IT Security, Dir 1
American Medical Association
Chicago, IL
We have an opportunity at our corporate offices in Chicago for an IT Security, Director I (Hybrid) on our Information Technology team. This is a hybrid position reporting into our Chicago,…
Added 4 days ago
T
IT Operations Manager
Therma
San Jose, CA
- $125,000 to $155,000 USD / year
Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Exchange Online, SharePoint, endpoint technologies, and mobile devices.
Added 5 days ago
Cyber Systems Security Engineering - E2
Lockheed Martin
Marietta, GA · Marietta
Experience with windows server administration (e.g. Active Directory, Group Policy, DHCP, & DNS)
Added 5 days ago
Director, IT Audit Program Manager
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, Information Management, Technology Management, or a closely related field (or foreign…
Added 5 days ago
Senior Citrix Administrator
Trace Systems
Radford, VA
Three or more years’ experience managing enterprise level Active Directory Structures.
Added 5 days ago
Sr. IT Security Manager
North Atlantic Imports, LLC
Providence, UT · Palatine, IL
Working knowledge of identity and access management: SSO, MFA, Active Directory or Entra ID, and privileged access.
Added 5 days ago
Technical Support Engineer 2
Agiloft
Remote, United States
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Added 5 days ago
Desktop Support Specialist
Georgia Ports Authority
Savannah, GA
Under the supervision of the Director of IT - Engineering, the Desktop Support Specialist installs, manages, maintains and services PC's and related peripheral equipment to insure…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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