Jobs in the United States

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Added 6 mins ago
Solution Engineer
Snowflake
Remote, United States
We are seeking a Solution Engineer to drive customer success and close large deals by solving complex technical challenges. Working directly with sales teams and channel partners, this role…
Added 8 mins ago
Engineering Manager, Streaming Infrastructure
Airbnb
United States
…architecture underneath and a single entry point for every engineer. This work is foundational to Data as a Service, a top-level initiative sponsored by senior infrastructure…
Added 8 mins ago
Senior Software Engineer, Connectivity
Phaidra
Remote, United States
We are looking for a driven Senior Software Engineer to join our Connectivity team. You are a forward-thinking engineer who is comfortable with ambiguity, quick to ask questions, and eager…
Added 12 mins ago
Full Stack Software Engineer (2 days telework/week, TS/SCI with Polygraph required)
Red Alpha
Annapolis Junction, MD
We're seeking an experienced Full Stack Software Engineer to support a Customer Service Request Portal (CSRP). In this role, you will collaborate with a team to develop and maintain backend…
Added 13 mins ago
Engineer 3, UX/UI
BlueForge Alliance
Remote, United States
The Full Stack (UI/UX) Engineer 3 will have strong foundational software engineering capabilities with a focus in front-end software development. This position will lead BlueForge…
Added 13 mins ago
RESEARCH DATA ANALYST
Arizona Department of Administration
Remote, United States
RILN Intelligence Infrastructure and Dashboard Data Integration: Engineer and maintain back-end database architectures, data dictionaries, and automated output tables that power…
Added 15 mins ago
O
Principal Support Engineer
Oracle
United States
- $69,400 to $148,300 USD / year
As a Principal Support Engineer within Support Organization, you will serve as a senior technical authority specializing in the Oracle Database product family, with a focus on both Database…
Added 20 mins ago
Software Engineer
Robert Half
Jacksonville, FL
We are looking for a Software Engineer to join our team in Jacksonville, Florida in a contract capacity with the potential for a permanent role. In this role, you will build and support…
Added 21 mins ago
Full Stack Engineer 4 (Go & Angular) (Cloud Operations Resilience Engineering)
Capital One
Plano, TX
3+ years of experience with database and database management systems
Added 21 mins ago
Full-Stack Engineer 4 (Java, JavaScript, SQL, Docker)
Capital One
Plano, TX
3+ years of experience with database and database management systems
Added 21 mins ago
Senior Manager, Full-stack Engineer
Capital One
Plano, TX
…auto loan. Leveraging a modern full-stack ecosystem, you will engineer critical infrastructure-from reimagining core payment and ledger systems to developing compassionate platforms that…
Added 21 mins ago
Full-stack Engineer 5 (Senior Manager, IC) Cloud Operations Resilience Engineering)
Capital One
McLean, VA
4+ years of experience with database and database management systems
Added 22 mins ago
Staff Software Engineer
Western Governors University
Salt Lake City, UT
The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will be required to apply their expert knowledge to ensure…
Added 33 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
Added 34 mins ago
SC
Senior Staff Software Engineer
SewerAI Corporation
Remote, United States
- $160,000 to $180,000 USD / year
We're seeking an experienced Senior Full-Stack Software Engineer to join our SewerAI team working on an innovative automated sewer inspection analysis and management platform. You'll work…
Added 37 mins ago
JH
Full Stack Software Engineer - Advanced Visualizations
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
The Analytic Capabilities group of the Asymmetric Operations Sector is seeking a Full Stack Software Engineer to develop advanced visualizations that transform complex data into actionable…
Added 38 mins ago
Senior Engineer II, Systems Engineering
ASM
United States
The Senior Engineer (II), Systems Engineering is a technical leader responsible for the development, integration, qualification, and deployment of advanced sensor technologies across ASM…
Added 49 mins ago
Lead Software Engineer
Cotiviti
South Jordan, UT
Opening available for Lead Software Engineer at Cotiviti, Inc. in South Jordan, UT.
Added 49 mins ago
Senior Technician, Layer 1 (Phoenix, AZ)
Opportunities
Remote, United States
Engineer solutions that account for dependencies between compute, storage, and network platforms rather than optimizing individual technology silos.
Added 52 mins ago
Practice Customer Engineer, Data Management, North America, Google Cloud
Google
Cambridge, MA · Atlanta, GA · Addison, TX · New York, NY
10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
Added 55 mins ago
Nuclear Intern
Jensen Hughes
West Chester, PA
…and gain experience towards your career goals of becoming an engineer. We provide technical support to a wide variety of engineering projects that range from day-to-day nuclear power plant…
Added 1 hour ago
FS
Senior Software Engineer – Mission Applications & Command and Control
Four Sea Group, Inc.
Aurora, CO
- $140,000 to $232,000 USD / year
Four Sea Group is seeking a Senior Software Engineer to design, develop, integrate, and advance full-stack software capabilities supporting complex command-and-control and mission systems.
Added 1 hour ago
FL
Water Systems Manager
FOREST LAWN MORTUARY
Glendale, CA
- $140,000 to $185,000 USD / year
The Senior Water Systems Engineer is Forest Lawn’s senior technical authority for water resource planning, distribution and treatment system design, hydraulic modeling, asset management,…
Added 1 hour ago
Staff Software Engineer - Marketplace Integrity
LinkedIn
Mountain View, CA
Proven coding skills in Python or JavaScript/AJAX, database design and SQL, and/or knowledge of TCP/IP and network programming.
Added 1 hour ago
TB
Data & Platform Engineer
Truist Bank
Richmond, VA · Atlanta, GA · Charlotte, NC
- $105,040 to $130,030 USD / year
The engineer combines strong expertise in SQL Server, Oracle, database performance tuning, data modeling, ETL/ELT development, API integration, and AWS data services to build and support…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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