Jobs in the United States

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Added 2 mins ago
RESEARCH DATA ANALYST
Arizona Department of Administration
Remote, United States
RILN Intelligence Infrastructure and Dashboard Data Integration: Engineer and maintain back-end database architectures, data dictionaries, and automated output tables that power…
Added 3 mins ago
S
Staff Perimeter Defense Engineer
SSB&T
Boston, MA · Princeton, NJ · Clifton, NJ · Austin, TX
- $120,000 to $202,500 USD / year
We are looking for a Staff Perimeter Defense Engineer reporting into the Defensive Engineering leadership team within Global Cyber Security (GCS). You will lead the strategy, architecture,…
Added 4 mins ago
A
Geotechnical Engineer
Actalent
Truckee, CA
- $52.89 to $62.5 USD / hour
…with a focus on the Truckee/Tahoe/Reno region. As a Project Engineer working under the supervision of a Engineer, you will manage and oversee geotechnical projects, contribute to technical…
Added 4 mins ago
Principal AI Systems Performance Engineer
Micron Technology, Inc.
Austin, TX
…solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than…
Added 4 mins ago
PROCT ADT Equipment Staff Engineer/MTS/ Principal (Dry Etch | Deposition CVD/PVD/Diffusion | CMP | Wet)
Micron Technology, Inc.
Boise, ID
…solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than…
Added 5 mins ago
MT
PCS Engineer
Micron Technology, Inc.
Manassas, VA
- $74,000 to $145,000 USD / year
…solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than…
Added 6 mins ago
SVE Mechanical Engineer - M&A Support
Enovation Controls LLC
OK
The SVE Mechanical Engineer's primary responsibility shifts to supporting mergers and acquisitions (M&A) when acquisition activity requires, including technical due diligence, evaluation of…
Added 7 mins ago
ID1 Bench Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Bench Equipment Engineer, you will be responsible for the defining the business process around cleaning, repair, rebuild, and testing of process equipment subassemblies. Collaborating…
Added 8 mins ago
Senior Development Engineer - ICD
Anduril Industries
Costa Mesa, CA
…advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military…
Added 10 mins ago
Senior Manager, Full-stack Engineer
Capital One
Plano, TX
…auto loan. Leveraging a modern full-stack ecosystem, you will engineer critical infrastructure-from reimagining core payment and ledger systems to developing compassionate platforms that…
Added 11 mins ago
MN
Dry System Mechanical Engineer
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $82,000 to $139,000 USD / year
…solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than…
Added 12 mins ago
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman Group
New York, NY · Boston, MA · Chicago, IL · Washington, DC
…unprecedented products across industries. As a Senior Lead AI Engineer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML systems and…
Added 19 mins ago
Principal Engineer – Spacecraft System Test Engineer (AI&T)
BAE Systems
Boulder, CO
Job Description BAE Systems Aerospace & Mission Systems (AMS) is seeking a Principal Engineer to drive the testing and execution of space flight hardware. This role is designed for a…
Added 19 mins ago
Principal Engineer – Spacecraft System Test Engineer (AI&T) - $15K Sign On Bonus
BAE Systems
Boulder, CO
BAE Systems Aerospace & Mission Systems (AMS) is is seeking a Principal Engineer to drive the testing and execution of space flight hardware. This role is designed for a technical expert…
Added 21 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
…operational data is trusted, secure, accessible, and fit for business…
Added 27 mins ago
Sr. Network Security Engineer
GD Information Technology, Inc.
United States
The Senior Network Security Engineer is responsible for the configuration, deployment, and management of the customer’s NAC solution in a 24x7x365 environment. The senior engineer is…
Added 30 mins ago
ZG
Staff Manufacturing Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $93,000 to $136,400 USD / year
The Staff Manufacturing Engineer is responsible for leading the development, applied research, and implementation of industrial models, business analytics solutions, and analytical tools…
Added 31 mins ago
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Senior Power System Engineer – AI Grid Studies
GridUnity
Remote, United States
- $185,000 to $205,000 USD / year
We unite all grid interconnection stakeholders on a single platform that converts centralized data into actionable intelligence and accelerates the transition to a reliable, sustainable,…
Added 32 mins ago
SS
Staff Perimeter Defense Engineer
State Street
Boston, MA
- $120,000 to $202,500 USD / year
We are looking for a Staff Perimeter Defense Engineer reporting into the Defensive Engineering leadership team within Global Cyber Security (GCS). You will lead the strategy, architecture,…
Added 35 mins ago
Staff Software Engineer, Full-Stack (Arsenal 2)
Anduril Industries
Santa Ana, CA
…advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military…
Added 35 mins ago
Staff Software Engineer, AI
Anduril Industries
Costa Mesa, CA
…advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military…
Added 35 mins ago
Senior Software Engineer, Full-Stack (Arsenal 2)
Anduril Industries
Santa Ana, CA
…advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military…
Added 35 mins ago
Senior Mission Operations Engineer, Army Command and Control (Active Clearance)
Anduril Industries
Aberdeen, MD · Costa Mesa, CA · Seattle, WA · Washington, DC
…advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military…
Added 37 mins ago
F5 Advanced Web Application Firewall Engineer
Core4ce Careers
Remote, United States
Core4ce is seeking an experienced F5 Advanced Web Application Firewall (AWAF) Engineer to support the secure operation of enterprise web applications and application programming interfaces…
Added 37 mins ago
Senior Systems Integration Engineer (Active TS/SCI/Poly)
Peraton
Schriever AFB, CO
Peraton is seeking a highly skilled Systems Integration Engineer in Colorado Springs, Colorado to support our Front Range Operations and Sustainment Team (FROST) program. This role will be…

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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