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Cybersecurity Engineering and Operations III
JPL/NASA
Pasadena, CA
Security Principles: Knowledge of advanced principles and techniques in securing networked computer systems, including the application of Least Privilege and Tiered Administration.
Added just now
Process Engineer
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Santa Clara, CA · Santa Clara
…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
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WB
Senior Software Engineer, AD/ADAS, Vehicle Platform
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- $140,000 to $230,000 USD / year
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Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
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Electrical Engineer
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Process Engineer
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…the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the…
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Solutions Engineer
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- $140,000 to $170,000 USD / year
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Senior Presales Systems Engineer - HPE Networking
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San Diego, CA
We are seeking a Senior Presales Systems Engineer with deep expertise in networking, security, cloud architecture, and automation to support enterprise and federal customers across complex…
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Senior Presales Systems Engineer
HPE
Frisco, TX
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
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Systems Analyst (Site Reliability Engineer) On-Sire, Oak Ridge, TN
HPE
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We are seeking a skilled Systems Analyst Site Reliability Engineer at HPE to support Oak Ridge National Labs in a security area that that requires a DOE Q clearance for access. This is a…
Added 3 mins ago
Systems Analyst (Site Reliability Engineer) On-Site, Oakridge, TN
HPE
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Added 3 mins ago
Presales Consultants
HPE
Sunnyvale, CA
The Presales Systems Engineer plays an important role in supporting the sale and adoption of advanced networking and security solutions. This position combines technical networking…
Added 3 mins ago
Senior Mechanical Engineer- (Hybrid)
Cisco
Austin, TX
The application window is expected to close on: 12/02/2026This is a hybrid role with three days per week at Cisco’s Austin location
Added 4 mins ago
AI Engineer
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As an AI Engineer at Fractal, a company committed to integrating artificial intelligence in decision-making across Fortune 500 companies, you will develop and deploy AI models using…
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Water Treatment Construction Technician for Data Centers
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…efficient and environmentally friendly with one of the most advanced product lines in the industry. We are registered to ISO 9001:2015 and sell an industry leading line of “green"…
Added 6 mins ago
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Senior Software Engineer- DevOps
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- $140,000 to $232,000 USD / year
Four Sea Group is seeking a Senior Software Engineer specializing in DevOps to define and advance secure, reliable, and repeatable software-delivery and infrastructure capabilities for…
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Sr Spacecraft Operations Systems Engineer
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The Sr Systems Engineer contributes to the development and implementation of advanced system solutions by providing alignment, connection and direction to the technical team throughout the…
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Stationary Engineer, Sewage Plant (TPV 7372) (SFO) (160266)
City and County of San Francisco
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This announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under recruitment TPV-7372-160266 during the filing…
Added 7 mins ago
Electrical Engineer 1 (Onsite)
United States
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
Added 7 mins ago
Manager, Supplier Performance (Remote)
Remote, United States
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical…
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Radiological Assistance Program Nuclear Scientist/Engineer
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We have an immediate opening for a Nuclear Scientist/Engineer, who will act as a point of contact for the Region 7 Radiological Assistance Program (RAP) to coordinate the RAP regional…
Added 9 mins ago
Release Train Engineer(s) - Healthcare
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As the dedicated Retail Value Stream Release Train Engineer, you will serve as the chief facilitator, enabling alignment, execution, and continuous improvement across multiple teams.…
Added 10 mins ago
Advanced Systems Engineer
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As an Advanced System Engineer here at Honeywell Aerospace, you will lead the design, development, and integration of advanced aerospace test station systems, ensuring they meet the system…
Added 10 mins ago
Senior HVAC Engineer
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Certifications: Must possess a Professional Engineer (PE) license in the State of Ohio and be able to acquire other states through comity application.

Agiloft

Technical Support Engineer 2

Remote, United States

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Job details

Experience: 2+ years of experience in a technical support role
Posting language: English
Posted: Nov 3, 2026

Original job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 2 is responsible for troubleshooting and resolving technical issues escalated by the Tier 1 team. In this role you will also build deeper technical expertise in some areas of the product and interface with other teams such as Tier 3, development, and CSMs to achieve the best customer experience possible. To do this, you will need a deep understanding of the Agiloft platform and related technologies, have strong critical thinking skills, and be effective at collaborating with peers and customers via support tickets and phone calls.

The ideal candidate has a strong analytical and logical mind, a solid grasp of the Agiloft platform and CLM workflows, a technical background, good judgment, strong communication skills, and excellent attention to detail.

Job Responsibilities

Investigate and resolve advanced technical issues escalated from Tier 1 support.
Answer and respond to phone, email, and chat inquiries from our customers as necessary and within documented SLAs/ guidelines
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Collaborate cross-functionally with Product, Engineering, and QA teams on issue resolution and knowledge sharing.
Become knowledgeable about products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel, and Salesforce
Use log analysis, Linux CLI, and cloud monitoring tools to identify root causes.
Reproduce customer issues in nonproduction environments and escalate verified bugs to Tier 3.
Contribute to internal knowledge bases and documentation.
Support onboarding and mentorship for Tier 1 team members.
Other duties as assigned

Required Qualifications

2+ years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent troubleshooting and analytical skills, desire to solve problems and make things work
Excellent written and verbal English communication skills
Ability to manage competing priorities and communicate technical concepts clearly.

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a related field or equivalent work experience
Expertise in using and troubleshooting the Agiloft product
Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux
Proficiency in RESTful APIs, webhook troubleshooting, and common integration patterns.
Understanding of authentication protocols such as SAML MFA.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

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More about this job

Skills

Technical support
Customer experience
Troubleshooting
Critical thinking
Communication skills
Attention to detail
Customer service
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Linux
Documentation
Onboarding
Analytical skills
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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