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Regional Facilities Manager
Wake County Public School System
Raleigh, NC
…Public School System (WCPSS) and provides internal operation support by managing specialized functions within maintenance, including independent leadership to identify, coordinate, and…
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RECORDS TECHNICIAN - 55010413
State of Florida
CLEARWATER, FL
- $38,043.54 to $49,232.81 USD / year
Performs front desk receptionist coverage and other administrative support tasks as identified by the Office Operations Manager
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Director of Operations
The Cottonwood Hotel
Omaha, NE
…day-to-day hotel operation under the leadership of the General Manager, this role works closely with department leaders to drive performance, strengthen accountability, elevate service, and…
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Facility Manager
Citizens Financial Group, Inc.
Flushing, NY · Astoria, NY · NY
As the Facility Manager within Real Estate Operations, you will have the responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a…
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TELECOMMUNICATIONS SPECIALIST III - 42005006 1
State of Florida
LAKE CITY, FL
…non-telecommunications experience. Completion of a vendor supplied program of study of four or more weeks in telecommunications can substitute for one year of the required…
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Grounds Maintenance Manager
PRIDE Industries
Eglin Afb, FL
POSITION SUMMARY: Under minimal supervision, the Grounds Maintenance Manager plans, directs and coordinates grounds maintenance services in support of a federal contract. Employees in this…
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DEIA Project Manager
NEW YORK POWER AUTHORITY
White Plains, NY
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SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64038556 1
State of Florida
TAMPA, FL
COMMUNITY HEALTH DIVISION – SENIOR HUMAN SERVICES PROGRAM MANAGER
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PRIDE Industries
Travis AFB, CA
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Construction Project Coordinator
PRIDE Industries
Commerce, CA
- $24.72 to $30.39 USD / hour
Under general supervision, the Construction Project Coordinator will provide project administration support to the Project Managers in organizing ongoing projects. Employees in this job…
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JUSTICE ADMINISTRATIVE COMMISSION - PROFESSIONAL ACCOUNTANT II - 21013475
State of Florida
TALLAHASSEE, FL
…Collateral Regional Counsel, and the Statewide Guardian ad Litem Program. Services provided are primarily in accounting, budget, financial services, and human resources. JAC also performs…
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Environmental Specialist III
State of Florida
EAST PALATKA, FL · FLEMING ISLAND, FL · GREEN COVE SPRINGS, FL · HASTINGS, FL · JACKSONVILLE, FL · ORANGE PARK, FL · PALATKA, FL · FL · PALM COAST, FL · SAINT AUGUSTINE, FL · ST AUGUSTINE, FL
…Florida National Guard and provide units and personnel ready to support national security objectives; to protect the public safety of citizens and to contribute to the national, state and…
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Customer Advocacy Program Manager, Zoom Contact Center
Zoom
Jefferson City, MO
As the dedicated Customer Advocacy Program Manager for Zoom Contact Center, you will own the end-to-end customer advocacy lifecycle for Zoom's CX product line, turning customer voices into…
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Agilix Solutions

Site Materials Specialist

West Memphis, AR, United States

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Job details

Posting language: English

Original job description

The Inside Sales & Customer Service Representative supports profitable sales growth and delivers a high level of customer satisfaction by managing customer needs throughout the sales and order-fulfillment process. This position combines inside sales, customer service, and order-management responsibilities. The representative serves as a key point of contact for customers and works closely with Outside Sales, Purchasing, Accounting, Warehouse Operations, vendors, and other internal resources to provide accurate information, coordinate orders, resolve issues, and identify opportunities to grow customer relationships. The successful candidate balances proactive sales activity with responsive customer support, accurate transaction processing, profitable quoting, and consistent follow-through. The position is expected to take ownership of customer requests and coordinate appropriate internal support through resolution. This role will report to the Branch Manager.

Responsibilities

Inside Sales & Customer Service

Respond to customer inquiries by providing product information, recommendations, and appropriate support.
Prepare accurate, timely, and profitable quotations; enter and maintain quotes in the company business system; and communicate pricing, availability, lead times, and logistics information. In addition, manage customer returns and coordinate the review and resolution of damaged, defective, incorrect, or otherwise disputed products.
Support customer orders through order entry, proactive follow-up, cross-selling, item substitution, and coordination of customer requirements.
Provide timely, professional communication regarding order status, backorders, delays, product availability, substitutions, deliveries, and related issues.
Work with team members to identify target customers, strengthen relationships, and develop sales opportunities.
Identify opportunities to increase sales of supported products and services and contribute to branch and company sales objectives.
Coordinate with vendors on product questions (availability, pricing, etc.)
Maintain profitable margins and follow established pricing and approval practices.
Support sales strategies, marketing initiatives, promotional programs established by management.
Participate in product and sales training to maintain knowledge of products Agilix sells.
Process or coordinate billing adjustments, credit invoices, customer claims, and related documentation in accordance with company procedures and approval requirements.
Work with Accounting, Purchasing, vendors, and Sales to research and resolve payment discrepancies, billing questions, and account-related disputes.
Proactively monitor open orders and follow up with customers, vendors, and internal departments to address outstanding items and potential delays.
Coordinate with Warehouse Operations and Logistics regarding order preparation, shipment, delivery timing, and fulfillment discrepancies
Work collaboratively with all Agilix team members involved.
Communicate effectively across departments to support timely decisions, accurate order processing, and a consistent, positive customer experience.
Perform other related duties as assigned by management.

Qualifications

Required Skills and Abilities

Strong customer service, communication, and relationship-building skills.
Ability to organize work, manage multiple priorities, and meet deadlines while maintaining attention to detail.
Strong problem-solving, critical-thinking, and follow-through skills.
Ability to work independently and collaboratively as part of a cross-functional team.
Ability to communicate product information and customer solutions clearly and professionally.
Computer proficiency and the ability to learn company business systems and Microsoft Office applications, including Excel.

Preferred Experience

Inside Sales, customer service, counter sales, or order-management experience.
Experience in electrical distribution, industrial supply, safety, automation, or a related distribution environment.
Five years of electrical-industry experience is considered a plus.

Physical Requirements

Work is generally performed in an office environment, with prolonged periods of sitting at a desk and working on a computer.
May occasionally require lifting or moving items weighing up to 25 pounds.

Company-Provided Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (Employer contributions for 1st year only)
401(k) (Company match contributions and discretionary annual profit-sharing plan)
Company Sponsored Life Insurance
Company Sponsored Short-Term Disability
Company Sponsored Long-Term Disability
Employee Assistance Program

Voluntary Benefits

Legal Services
Critical Illness
Life Insurance
Dependent Care/FSA

About Agilix Solutions With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions. Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.

Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law. Agilix Solutions is an Equal Opportunity Employer.

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More about this job

Skills

Order picking
Sales
Customer service
Transaction processing
Logistics
Upselling
Communication skills
Sales strategies
Documentation
Procurement
Research
Warehouse operations
Customer experience
Relationship building
Work in an organised manner
Meet deadlines
Attention to detail
Problem solving
Critical thinking
Work independently
Microsoft Office
Microsoft Excel

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