Site Materials Specialist

The Inside Sales & Customer Service Representative supports profitable sales growth and delivers a high level of customer satisfaction by managing customer needs throughout the sales and order-fulfillment process. This position combines inside sales, customer service, and order-management responsibilities. The representative serves as a key point of contact for customers and works closely with Outside Sales, Purchasing, Accounting, Warehouse Operations, vendors, and other internal resources to provide accurate information, coordinate orders, resolve issues, and identify opportunities to grow customer relationships. The successful candidate balances proactive sales activity with responsive customer support, accurate transaction processing, profitable quoting, and consistent follow-through. The position is expected to take ownership of customer requests and coordinate appropriate internal support through resolution. This role will report to the Branch Manager.

Responsibilities

Inside Sales & Customer Service

• Respond to customer inquiries by providing product information, recommendations, and appropriate support.
• Prepare accurate, timely, and profitable quotations; enter and maintain quotes in the company business system; and communicate pricing, availability, lead times, and logistics information. In addition, manage customer returns and coordinate the review and resolution of damaged, defective, incorrect, or otherwise disputed products.
• Support customer orders through order entry, proactive follow-up, cross-selling, item substitution, and coordination of customer requirements.
• Provide timely, professional communication regarding order status, backorders, delays, product availability, substitutions, deliveries, and related issues.
• Work with team members to identify target customers, strengthen relationships, and develop sales opportunities.
• Identify opportunities to increase sales of supported products and services and contribute to branch and company sales objectives.
• Coordinate with vendors on product questions (availability, pricing, etc.)
• Maintain profitable margins and follow established pricing and approval practices.
• Support sales strategies, marketing initiatives, promotional programs established by management.
• Participate in product and sales training to maintain knowledge of products Agilix sells.
• Process or coordinate billing adjustments, credit invoices, customer claims, and related documentation in accordance with company procedures and approval requirements.
• Work with Accounting, Purchasing, vendors, and Sales to research and resolve payment discrepancies, billing questions, and account-related disputes.
• Proactively monitor open orders and follow up with customers, vendors, and internal departments to address outstanding items and potential delays.
• Coordinate with Warehouse Operations and Logistics regarding order preparation, shipment, delivery timing, and fulfillment discrepancies
• Work collaboratively with all Agilix team members involved.
• Communicate effectively across departments to support timely decisions, accurate order processing, and a consistent, positive customer experience.
• Perform other related duties as assigned by management.

Qualifications

Required Skills and Abilities

• Strong customer service, communication, and relationship-building skills.
• Ability to organize work, manage multiple priorities, and meet deadlines while maintaining attention to detail.
• Strong problem-solving, critical-thinking, and follow-through skills.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Ability to communicate product information and customer solutions clearly and professionally.
• Computer proficiency and the ability to learn company business systems and Microsoft Office applications, including Excel.

Preferred Experience

• Inside Sales, customer service, counter sales, or order-management experience.
• Experience in electrical distribution, industrial supply, safety, automation, or a related distribution environment.
• Five years of electrical-industry experience is considered a plus.

Physical Requirements

• Work is generally performed in an office environment, with prolonged periods of sitting at a desk and working on a computer.
• May occasionally require lifting or moving items weighing up to 25 pounds.

Company-Provided Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (Employer contributions for 1st year only)
• 401(k) (Company match contributions and discretionary annual profit-sharing plan)
• Company Sponsored Life Insurance
• Company Sponsored Short-Term Disability
• Company Sponsored Long-Term Disability
• Employee Assistance Program

Voluntary Benefits

• Legal Services
• Critical Illness
• Life Insurance
• Dependent Care/FSA

About Agilix Solutions With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions. Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.

Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law. Agilix Solutions is an Equal Opportunity Employer.