HDx Account Manager

Job Description

The Account Manager is responsible for Account Management for Healthcare Diagnostics customers within assigned territory (Eastern PA, NJ, DE). Maintains and expands relationships with customers of the organization, accountable for direct sales of new/existing products, develops and implements strategic sales plans to maintain and grow the business to exceed sales goals and performance expectations by performing the following duties:

Essential Job Functions & Responsibilities:

Sales of Cancer Diagnostic Products, including Genomics and Pathology automated workflow solutions into the Anatomic Pathology/Clinical Marketplace.

Promotes Agilent Pathology/Genomics products and identifies potential sales opportunities in a professional manner to achieve the sales plan.

Develops and implements strategies to maintain and/or expand sales within an assigned territory.

Ability to work in a team environment to effectively collaborate with service, applications and sales and marketing specialists.

Prepares a plan for each account to identify customer needs/opportunities and how they can be met in the short, mid, and long-term.

Forecasts the demand for product(s) within assigned territory.

Provides reports on the budget and sales activity for a given period.

Accountable for financial proposals (i.e., single use quotes, reagent rentals, Unilateral and Bilateral agreements, etc.), territory management and forecasting.

Collaborates with customers to understand the customer's overall objectives and requirements.

Contacts customers on a regular basis, both in-person and virtually, to maintain account relationships, advises on new product and service offerings, and obtain feedback on products.

Calls on multiple stakeholders including Pathologists, Administrators, Technicians, Purchasing Agents, and Managers in clinical laboratories located in hospitals, reference testing labs, comprehensive cancer centers and labs involved in clinical diagnostic workflows.

Ensures sales, applications and service, and training departments provide post implementation support to assigned accounts.

Serves as a point of escalation for issues or activities that the customer encounters during product utilization.

Expedites the resolution of customer problems/complaints.

Prepares and conducts technical/product presentations and demonstrations.

Participates in trade shows by representing the organization and sharing information on products.

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