Jobs in the United States

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Added 4 mins ago
CM
Lead Project Manager, Equitable Electric Mobility
Catalyst Mobility
Remote, United States
- $93,500 to $106,700 USD / year
As Lead Project Manager, Equitable Electric Mobility, you will help Catalyst Mobility drive equitable zero-emission transportation policies and programs across our priority states. This…
Added 14 mins ago
Senior Manager, Youth Grants & Educator Engagement
Active Minds
Remote, United States
The Senior Manager, Youth Grants & Educator Engagement oversees two initiatives within the Youth Leadership portfolio: the Active Minds Youth Mental Health Innovation Fund, a national…
Added 14 mins ago
EU
Agile Coach
Experis USA
Jersey City, NJ
- $80 to $85 USD / hour
Strong experience serving as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment.
Added 31 mins ago
UO
Senior Producer and Podcast Host, Broadcast Media
University of Montana (UM), Helena College, and UM Western
Missoula, MT
- $23 to $26 USD / hour
Broadcast Media invites applications for a Senior Producer and Podcast Host to lead the production of Montana Public Radio’s (MTPR) newsroom podcasts. Reporting to the MTPR News Director,…
Added 38 mins ago
Legal Compliance Manager (Corporate)
Fujifilm
Bismarck, ND
The Compliance Manager is a member of the FUJIFILM Holdings America Corporation reporting to the Corporate Compliance Director. The Compliance Manager will be responsible for managing the…
Added 38 mins ago
Sr Engineering Manager – Private AI
VMware LLC
Promontory B, CA
Broadcom is seeking a visionary Senior Engineering Manager to lead the development of our Private AI products and services and manage our strategic contributions to the AI upstream…
Added 39 mins ago
Senior Specialist Customer Care GAF Energy
GAF Energy LLC
Georgetown, TX
GAF Energy is seeking a Senior Specialist Customer Care to drive elevated customer support strategies, high-tier resolution management, and process optimization across our residential solar…
Added 51 mins ago
Senior Project Engineer, XTG
AVI-SPL
US-Remote
Provide weekly project updates for Delivering Region's Project Manager and XTG Program Manager
Added 52 mins ago
Greybull Stewardship, CFO
Greybull Stewardship
United States
…workforce. The company has a clear operating plan and an active program of small…
Added 53 mins ago
Rincipal Product Marketing Manager, Loitering Munitions & Precision Strike
AeroVironment, Inc.
Simi Valley, CA
The mandate is to bring software-industry product marketing discipline to a defense technology franchise whose buyers are program offices, primes, and allied governments: positioning rigor…
Added 53 mins ago
Principal Product Marketing Manager, Counter-UAS & Layered Defense
AeroVironment, Inc.
Albuquerque, NM · Huntsville, AL · San Diego, CA
The mandate is to bring software-industry product marketing discipline to a defense technology franchise whose buyers are program offices, primes, and allied governments: positioning rigor…
Added 53 mins ago
Project Controls Manager
Turner & Townsend
Houston, TX
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 56 mins ago
OH
Executive Assistant
Odyssey House Inc.
Salt Lake City, UT
- $75,000 USD / year
We are seeking a proactive, highly organized Executive Assistant & Strategic Operations Project Manager to provide high-level administrative support to the Chief People Officer and Senior…
Added 59 mins ago
S
Manager of Product Engineering
Sourcewell
Remote, United States
- $132,320 to $165,400 USD / year
Manager of Product Engineering (Grade 18, Exempt). Annual salary range: $132,320 - $165,400. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and…
Added 1 hour ago
Medical Assistant Family Medicine
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 1 hour ago
Manager, Resident Experience (Delinquency & Eviction Specialist)
Roofstock
Dallas, TX · Oakland, CA
…recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both…
Added 1 hour ago
Technical Authority Training- Washington, DC
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · Chantilly, VA · Crystal City, VA · DC · Fairfax, VA · Falls Church, VA · Frederick, MD · Fredericksburg, VA · Gainesville, VA · Herndon, VA · Langley AFB, VA · Manassas, VA · McLean, VA · Patuxent River, MD · Pax River, MD · Reston, VA · Rockville, MD · Rosslyn, VA · Silver Spring, MD · Springfield, VA · Vienna, VA
Team Submarine’s Submarine Direct Reporting Program Manager (DRPM) Chief Engineering (CHENG) Program Office is responsible for: The financial and budget management, engineering support,…
Added 1 hour ago
Senior Product Manager, Platform Ecosystem
DTN, LLC
Dallas, TX
DTN is seeking a strategic, technically proficient Senior Product Manager, Platform Ecosystem to lead the development and growth of our developer ecosystem and marketplace.
Added 1 hour ago
D
Principal Technical Program Manager, Forward Deployed Engineering
Docker
Remote, United States
- $162,050 to $254,650 USD / year
As the Principal Technical Program Manager for FDE, you define what good looks like for the organization and run the business that delivers it. You define the standards for how FDE plans,…
Added 1 hour ago
Senior Data Scientist, Online Recommendations
The Home Depot
Atlanta, GA
Proficient with data visualization software (preferably Tableau)
Added 1 hour ago
NT
2026-27 Office Professional IV - Elementary - Olympic View Elementary
North Thurston Public Schools
Lacey, WA
- $29.87 to $38.12 USD / hour
OFFICE PROFESSIONAL 4 – SENIOR ADMINSTRATIVE ASSISTANT
Added 1 hour ago
Technical Program/Project Management V (E5)
Applied Materials, Inc
Santa Clara, CA
Senior Manager, Technical Project & Program Management
Added 1 hour ago
Senior Project Manager
UCSF
San Francisco, CA
Under the general direction of the Director, Health Major Capital Sr. Project Manager (Sr. PM) is accountable for project management services to ensure design and construction projects are…
Added 1 hour ago
Senior Project Manager
UCSF
San Francisco, CA
Under the general direction of the Director, Health Major Capital, the Senior Project Manager (Sr. PM) manages multiple capital projects ranging from $50,000 to $500 million, ensuring…
Added 1 hour ago
Manager, CX Operations
Teton.ai
Remote, United States
COMP: 120-145K USD BASE + PARTICIPATION IN OUR WARRANT PROGRAM

AGDATA LP

Customer Support Analyst - Bilingual

Charlotte, NC, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed. In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Skills

Customer service
Bilingualism
Troubleshoot
Sales
Data entry
Process data
Think creatively
Customer experience
Communicate by telephone
Critical thinking
Problem solving
Multitask
Manage time
Microsoft Office
Atlassian JIRA
Counselling
Communication skills
Onboarding
Training and development

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