Jobs in the United States

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Added 1 min ago
T
Principal Software Engineer Manager (AI Infrastructure) - North America Software Center
TSMC
Vancouver, WA
- $166,800 to $223,050 USD / year
We are seeking an experienced and visionary Principal Software Engineer Manager (AI Infrastructure) to build and lead a high-performing engineering team dedicated to defining and delivering…
Added 3 mins ago
UE
Market Leader/Senior Project Manager- Transportation
Ulteig Engineers, In
Aurora, CO
- $160,200 to $216,600 USD / year
Ulteig is searching for a strategic, analytical, and forward-thinking Market Leader/Senior Project Manager- Transportation to join our Transportation Lifeline Sector team. Ulteig is a…
Added 12 mins ago
EU
Agile Coach
Experis USA
Jersey City, NJ
- $80 to $85 USD / hour
Lead end-to-end delivery execution across the Software Development Lifecycle (SDLC), including dependency management, milestone tracking, and resolution of impediments.
Added 14 mins ago
WD
Mgr, Software Engineering
Walt Disney Attractions Technology LLC
Celebration, FL
- $165,900 to $222,400 USD / year
The Manager-Software Engineering will report to the Senior Manager – Shipboard Experiences
Added 36 mins ago
Sr Engineering Manager – Private AI
VMware LLC
Promontory B, CA
Broadcom is seeking a visionary Senior Engineering Manager to lead the development of our Private AI products and services and manage our strategic contributions to the AI upstream…
Added 37 mins ago
Senior Specialist Customer Care GAF Energy
GAF Energy LLC
Georgetown, TX
GAF Energy is seeking a Senior Specialist Customer Care to drive elevated customer support strategies, high-tier resolution management, and process optimization across our residential solar…
Added 49 mins ago
Senior Project Engineer, XTG
AVI-SPL
US-Remote
Perform peer-review, refinement and development of engineering and architectural (RCP/Floor Plan) coordination drawings, calculations and other pre-construction design and documentation
Added 51 mins ago
Project Controls Manager
Turner & Townsend
Houston, TX
Turner & Townsend is seeking an ambitious Project Controls Manager to join our growing team. The ideal candidate is an ambitious construction professional with experience supporting project…
Added 54 mins ago
KC
Professional Civil Engineer
KPFF Consulting Engineers
Seattle, WA
- $115,000 to $165,000 USD / year
Since 1996, KPFF's Special Projects Division has been at the forefront of addressing specialized challenges in project development. With over 150 team members in three offices strategically…
Added 57 mins ago
S
Manager of Product Engineering
Sourcewell
Remote, United States
- $132,320 to $165,400 USD / year
Experience contributing to system architecture, solution design, API development, or technical roadmaps in either software or data engineering environments.
Added 1 hour ago
Technical Authority Training- Washington, DC
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · Chantilly, VA · Crystal City, VA · DC · Fairfax, VA · Falls Church, VA · Frederick, MD · Fredericksburg, VA · Gainesville, VA · Herndon, VA · Langley AFB, VA · Manassas, VA · McLean, VA · Patuxent River, MD · Pax River, MD · Reston, VA · Rockville, MD · Rosslyn, VA · Silver Spring, MD · Springfield, VA · Vienna, VA
Team Submarine’s Submarine Direct Reporting Program Manager (DRPM) Chief Engineering (CHENG) Program Office is responsible for: The financial and budget management, engineering support,…
Added 1 hour ago
Senior Product Manager, Platform Ecosystem
DTN, LLC
Dallas, TX
DTN is seeking a strategic, technically proficient Senior Product Manager, Platform Ecosystem to lead the development and growth of our developer ecosystem and marketplace.
Added 1 hour ago
D
Principal Technical Program Manager, Forward Deployed Engineering
Docker
Remote, United States
- $162,050 to $254,650 USD / year
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of…
Added 1 hour ago
Technical Program/Project Management V (E5)
Applied Materials, Inc
Santa Clara, CA
The Senior Manager, Technical Project & Program Management leads strategic semiconductor optical inspection and metrology product-development programs from concept through qualification,…
Added 1 hour ago
Senior Project Manager
UCSF
San Francisco, CA
…agency officials to ensure compliance and safety. The project manager has a first line responsibility to communicate effectively with project stakeholders regarding program, budget,…
Added 1 hour ago
Senior Project Manager
UCSF
San Francisco, CA
Under the general direction of the Director, Health Major Capital, the Senior Project Manager (Sr. PM) manages multiple capital projects ranging from $50,000 to $500 million, ensuring…
Added 1 hour ago
Principal Product Manager, Technical, Ads , APM
Amazon.com Services LLC
Boston, MA · Seattle, WA · New York, NY · Palo Alto, CA
…you will serve as the single-threaded leader of a product, engineering, science, and business development team charged with bringing Amazon's omni-channel advertising vision to life. You…
Added 1 hour ago
Senior Environmental Project Manager
Kemron Environmental Services
Darbydale, OH
Job Summary KEMRON Environmental Services, Inc. is seeking a Senior Environmental Project Manager to join and report through its collaborative team based in Marietta, OH. Candidates located…
Added 1 hour ago
Senior Project Manager, Construction
JONES LANG LASALLE AMERICAS INC
Darbydale, OH
…join our team as we help shape a brighter way forward. As a Senior Project Manager, you will play a crucial role in this pursuit by leading projects and delivering exceptional results for…
Added 1 hour ago
Senior Director, Solution Architecture
The Sherwin-Williams Company
Cleveland, OH
The Senior Director, Solution Architecture leads the solution and domain architects who design the architecture for programs and projects across Sherwin-Williams' business portfolios and…
Added 1 hour ago
Senior Electrical Engineer II
Formova LLC
Chalfont, PA
As our Senior Electrical Engineer II for the Engineering department, you will report to the Manager, Engineering.
Added 1 hour ago
Junior Estimator
Forbes Bros. Group of Companies
Albuquerque, NM
Reporting to the Regional Estimating Manager, the Junior Estimator supports the preparation of cost estimates, proposals, and commercial submissions for utility construction projects across…
Added 1 hour ago
L
Lead Product Manager- Enterprise Delivery Platform
Lowes
Charlotte, NC
- $111,600 to $212,000 USD / year
The Lead Product Manager owns the vision and strategy, roadmap, and feature definition for large, cross-functional and/or highly complex products that often span multiple product groups.…
Added 1 hour ago
Senior UX Design Technologist
United States - Genesys Cloud Services, Inc.
TX · IN · CA · NC
Reporting to the Senior Director of UX Enablement, you will work across the broader UX organization and partner closely with designers, researchers, Design Systems, Product, and…
Added 1 hour ago
P
Product Delivery Manager
Pentair
Apex, NC
- $110,700 to $205,600 USD / year
We have an opportunity for a Manager, Product Delivery, to join our Apex NC team. You will build and lead a high-performing project-management organization accountable for predictable…

AGDATA LP

Customer Support Analyst - Bilingual

Charlotte, NC, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed. In this role, you will have the opportunity to…

Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
Make outbound support calls to suppliers and customers
Assist in data entry, data processing, cleansing, matching, and issue resolution
Develop an in-depth knowledge of all AGDATA services and solutions that you support
Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

Are bilingual: French and English. You must be comfortable using both languages to communicate by phone and email.
Have strong reading comprehension, critical thinking, and problem-solving skills
Are able to multitask, set priorities and manage time effectively
Are able to collaborate well with a team, but also able to manage workload independently
Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

Motivated self-starter
Proactive attitude toward your work and suggesting improvements to the customer experience.
Effective communicator via phone and email

How AGDATA Will Have Your Back:

Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

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More about this job

Skills

Customer service
Bilingualism
Troubleshoot
Sales
Data entry
Process data
Think creatively
Customer experience
Communicate by telephone
Critical thinking
Problem solving
Multitask
Manage time
Microsoft Office
Atlassian JIRA
Counselling
Communication skills
Onboarding
Training and development

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