Agate Housing and Services is seeking dedicated, compassionate, and resourceful Case Managers II to support residents living in Minneapolis Public Housing Authority (MPHA) communities. These positions play an important role in helping individuals and families maintain stable housing, overcome barriers, access essential resources, and build long-term stability.
We have several specialized Case Manager II opportunities available, each serving a different purpose within our Housing Stability program. While all positions focus on resident-centered services, housing stability, and connecting people with resources, each has a unique area of expertise.
Case Managers II will work directly with residents at assigned MPHA properties, collaborating with MPHA staff, Agate colleagues, county agencies, healthcare providers, and community partners. Successful candidates will be relationship builders who are comfortable navigating complex systems, advocating for residents, coordinating services, and helping people work toward their individual goals.
This is an in-office position, with flexibility for occasional remote work or adjustments to daily schedule as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexibility in start and end times.
Compensation: $26/hr
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Why Work at Agate Housing and Services?
At Agate Housing and Services, we believe everyone deserves a safe place to call home, and we are passionate about making that a reality. What makes Agate special is not just the work we do, but the people who do it. Our team is made up of compassionate, dedicated, and driven individuals who show up every day with a shared commitment to making a meaningful difference in the lives of others. We foster a workplace where people support one another, bring new ideas forward, embrace challenges, and take pride in the impact of their work. When you join Agate, you become part of a team that is bigger than any one person, united by a mission to end homelessness and relieve hunger through action and advocacy. If you are looking for meaningful work, great people, and the opportunity to make a lasting difference in your community, we would love to have you be part of Agate!
Full time, Non-Exempt, Represented by the AFSCME Union Local 999
Benefit Overview
Paid Holidays: Agate provides paid holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day, plus additional floating holidays. Full-time employees receive up to 88 hours of holiday pay annually, prorated for part-time employees and employees who start during the year. Most agency operations are closed on fixed holidays.
See Agate's career page for more information about our benefit plans. Agate offers health insurance through Medica, with traditional and high-deductible plans available across three popular networks, including M Health Fairview and HealthPartners, among others. Agate pays 100% of dental and life insurance premiums and contributes 1.5% of each employee's salary to their retirement account, even if the employee does not contribute.
Case Manager II – Eviction Prevention
The Case Manager II - Eviction Prevention provides specialized rent-related housing stabilization support to Minneapolis Public Housing Authority (MPHA) residents across Agate Housing and Services' Housing Stability program. The position leads direct assistance with past-due rent, repayment agreements, and related financial barriers to continued tenancy, coordinating with residents, MPHA property management, assigned Case Managers, and Program Managers to identify practical steps toward housing retention.
The position also supports staff in initiating and implementing housing loss prevention plans and maintains centralized tracking of all plans across MPHA properties, including actions, deadlines, follow-up, and housing retention or transition outcomes. It assists with failed inspection follow-up and voluntary mutual lease terminations when appropriate, including resident-centered transition planning and connection to alternative housing resources. Assigned Case Managers retain their ongoing resident relationships; this position provides direct intervention for selected situations rather than taking over every housing loss prevention plan.
Case Manager II - Housing Stability
The Case Manager II - Housing Stability provides housing-focused, resident-centered case management to individuals and families living in Minneapolis Public Housing Authority (MPHA) communities. The position builds relationships with residents, identifies barriers to housing stability, coordinates resources, and provides timely support to help residents maintain their housing and achieve self-directed goals.
The Case Manager II - Housing Stability will be dedicated to an assigned MPHA Asset Management Project (AMP) and its associated properties, serving residents in senior and disability housing, family housing, mixed-population communities, or scattered-site properties.
While core responsibilities remain consistent across assignments, day-to-day service priorities and resident engagement approaches will be tailored to the unique needs of each community. Assignments will be determined based on resident needs, relevant experience, candidate interests, and organizational staffing priorities.
Case Manager II - Medicare and Waivers
The primary objective of the Case Manager II - Medicare & Waivers is to support Minneapolis Public Housing Authority (MPHA) residents across the lifespan, including families with dependent children, older adults, and people with disabilities. This position assists residents in accessing and maintaining health coverage, long-term services and supports, waiver services, and other benefits that promote independence, support aging in place, and strengthen housing stability.
The Case Manager II - Medicare & Waivers provides resident-centered case management and benefits navigation with a focus on Medicare, Medical Assistance (Medicaid), MnCHOICES, home and community-based services, disability-related supports, and long-term services and supports. The position assists residents and families with referrals, applications, renewals, verification requirements, notices, and coordination with county, health plan, and community partners. This may include support related to CADI, CAC, DD and BI waivers; Alternative Care; Community First Services and Supports (CFSS); TEFRA Medical Assistance; and other applicable programs. Services are provided primarily at MPHA properties in collaboration with residents, families, MPHA staff, Agate staff, and external providers.
Case Manager II - Benefits and Eligibility
The primary objective of the Case Manager II - Benefits & Eligibility is to help Minneapolis Public Housing Authority (MPHA) residents access benefits, complete required MPHA recertification processes and income change updates, connect to income supports and community resources, and receive individualized services that strengthen housing stability and overall well-being.
This position provides resident-centered case management, benefits navigation, and recertification support across assigned MPHA properties. The Case Manager works directly with residents to identify needs and goals, understand eligibility and recertification requirements, complete benefit applications and renewals, prepare for annual and interim MPHA recertifications, support required income change updates, gather verification documentation, resolve barriers, and connect to longer-term community supports. The role also works collaboratively with MPHA staff, Agate team members, resident leaders, and community partners while maintaining appropriate confidentiality and resident choice.
Required Qualifications:
- Bachelor's degree or minimum two years of experience in a similar case management, housing, or human services role.
- Demonstrated experience supporting individuals or families with complex service needs, housing instability, or crisis intervention.
- Ability to build effective relationships with residents of diverse ages, backgrounds, household compositions, and service needs.
- Strong problem-solving, communication, advocacy, crisis intervention, and conflict-resolution skills.
- Ability to independently assess situations, prioritize competing needs, and coordinate appropriate interventions while collaborating with a multidisciplinary team.
- Ability to establish and maintain effective working relationships with property management, community providers, and other service partners.
- Strong organizational skills and ability to maintain accurate, timely case management documentation.
- Proficiency with Microsoft Office products and ability to learn required data and case management systems.
- Ability to travel to assigned MPHA properties and community locations as needed; must meet applicable driving and background screening requirements for the assignment.
- Must have valid MN Driver's License and pass background check.
- Demonstrated ability to network via email, telephone, and in person to advocate for participants.
- This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.
Preferred Qualifications:
- Experience in public housing, resident services, eviction prevention, housing stabilization, or related community-based services.
- Experience providing crisis intervention, de-escalation, and short-term intensive case management to individuals or families with complex service needs.
- Experience working with older adults, people with disabilities, families with dependent children, or residents with complex service needs.
- Experience providing mobile or community-based case management services across multiple locations.
- Experience coordinating with property managers, community providers, and interdisciplinary teams to address housing stability concerns.
- Familiarity with community resources relevant to the needs of MPHA residents.
- Knowledge of Housing First, Harm Reduction, and trauma-informed care principles.
- Licensed Social Worker (LSW) in Minnesota.
- Fluency in languages used by residents, including Spanish, Amharic, Oromo, Somali, or American Sign Language (ASL).
This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs evolve.
Ways to Apply
We want to make applying for a position at Agate as easy as possible. You can apply using any of the following methods:
• Indeed: Apply directly through Indeed. This is often the easiest option if you already have an Indeed account.
• Minnesota Council of Nonprofits: Apply through the Minnesota Council of Nonprofits job board. This is often the easiest option if you already have an account.
• Agate Website: Apply through the Agate website using our iSolved application platform.
• By Email: You can also apply by email at hiring@agatemn.org. Simply send us your resume and an email letting us know which position you are applying for and a little about why you are interested in the position and working at Agate. You do not need to complete an online application when applying by email.
We welcome applications through any of these methods and look forward to learning more about you!