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AG1 Asurion Insurance Services
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AG1 Asurion Insurance Services
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AG1 Asurion Insurance Services
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AG1 Asurion Insurance Services
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AG1 Asurion Insurance Services
United States
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In-Home Sales & Tech Support (Part-Time)
AG1 Asurion Insurance Services
United States
- $21 USD / hour
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $22.9 USD / hour
- Part-time
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $24.5 USD / hour
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In-Home Sales & Tech Support (Part-Time)
AG1 Asurion Insurance Services
United States
- $23 USD / hour
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $21 USD / hour
- Part-time
Added 1 day ago
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In-Home Sales & Tech Support (Part-Time)
AG1 Asurion Insurance Services
United States
- $23 USD / hour
- Part-time
Added 1 day ago
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $22.05 USD / hour
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Added 2 days ago
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In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $20.05 USD / hour
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Added 2 days ago
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In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $23 USD / hour
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Added 3 days ago
Market Manager
AG1 Asurion Insurance Services
Remote, United States
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $22.9 USD / hour
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $24.8 USD / hour
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $21 USD / hour
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $21 USD / hour
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $19.95 USD / hour
- Full-time
Added 5 days ago
AA
In-Home Sales & Tech Support (Full-Time)
AG1 Asurion Insurance Services
United States
- $23.85 USD / hour
- Full-time
Added 8 days ago
AA
In-Home Sales & Tech Support (Part Time)
AG1 Asurion Insurance Services
United States
- $23 USD / hour
- Part-time

AG1 Asurion Insurance Services

ICDS Analyst

United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Title: Desktop Support Analyst Location: Houston, TX

The Desktop Support Analyst provides advanced end-user support across hardware, operating systems, and enterprise applications. This role resolves complex incidents, leads root-cause analysis, and drives standardization of endpoint configurations and processes. The analyst mentors junior technicians, contributes to knowledge base content, and collaborates with infrastructure and security teams to implement improvements. Responsibilities include managing escalations, coordinating with vendors, and ensuring timely service restoration and high customer satisfaction while adhering to compliance and security practices.

Essential Job Skills/Duties

Resolve escalated desktop and application issues.
Perform root-cause analysis for recurring incidents.
Deploy and maintain standard endpoint images.
Document solutions and update knowledge base.
Coordinate hardware repairs and vendor support.
Mentor and guide support team members.

Required Technical Skills

Windows and macOS administration expertise.
Active Directory account and group management.
Endpoint management tools proficiency.
Networking fundamentals and troubleshooting.
Scripting for automation and diagnostics.
Security and compliance best practices.

Required Soft/Leadership Skills

Clear, customer-focused communication.
Prioritization in fast-paced environments.
Collaborative cross-functional problem solving.
Ownership and follow-through on commitments.
Coaching and knowledge sharing.

Required Education & Experience

Associate degree or equivalent experience.
Five years desktop support experience.
Experience handling Tier II/III escalations.
Track record improving support processes.

Preferred Education & Experience

Bachelor's degree in Information Technology.
Enterprise environment support experience.
Project or rollout leadership experience.

Required Licenses/Certifications

CompTIA A+ or equivalent.
Microsoft 365 or Windows certification.

Preferred Licenses/Certifications

ITIL Foundation certification.
Jamf or Intune certification.

Supervisory Responsibilities

No formal direct reports.
Provides mentorship to technicians.

Travel Requirements

Travels: Between local sites as needed.
% of Time: Up to 10%.
Overnight Travel: Rare, with notice.

Physical Demands & Working Conditions

Stationary Position: Frequently
Vision: 20/20 corrected vision
Hearing: Receive detailed information if spoken to
Pushing/Pulling/Reaching: Occasionally
Lift/Carry Over: Up to 50 pounds
Loud Noise: Occasionally
Other Environmental: Typical office and data center

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More about this job

Skills

Root cause analysis
Microsoft Windows
Apple macOS
Microsoft Active Directory
Troubleshooting
Regulatory compliance
Leadership
Communication skills
Prioritization
Problem solving
Coaching
Computer technology
A+
Microsoft 365
ITIL

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