Receptionist

Receptionist and Administrative Assistant

Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!

About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

The Role: As the Receptionist, you are the friendly face and voice to all Ag Workers visitors, whether in-office or on the phone. Additionally, you play the key part of Gatekeeper, monitoring the security cameras and notifying staff of any “out-of-the-ordinary” circumstances. You also assist in processing mail and documents and ensure that they end up at the correct final destination.

Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:

$16.00/hr - $18.00/hr

Premium Benefits Package:

• Company-Paid Medical Insurance (Premium Platinum-level PPO Plan)
• Company-Paid Dental Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• Company-Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days

Schedule: Monday thru Thursday 8:30am - 5:00pm, Friday 8:30am - 4:00pm

Key Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the Receptionist, your duties in this position include:

• Greeting and directing guests and Delivery personnel.
• Maintaining building security by discerning access.
• Watching the camera system to stay aware of outside activity.
• Answering switchboard calls and directing to the appropriate person.
• Processing claim’s emails and directing them to the corresponding representative.
• Keeping track of mail supplies.
• Sort and Organize policy payments.
• Send Cancellation Text/ Payment Reminder Text to policyholders.
• Address and Send out Birthday Cards to first 1,000 Policyholders.
• Sort Emails for Insureberry
• Mail out policy refund checks
• Mail out claims checks
• Sorting and Entering data for Annual Proxy’s
• Alerting appropriate staff member of visitors.
• Functioning as a “back-up” for scan room personnel.
• Other projects and duties, as assigned.

Qualifications

What You'll Bring:

• High School Diploma or equivalent
• 1 year of experience in a reception or administrative role is preferred.
• Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask multiple priorities effectively.
• Excellent interpersonal skills to maintain relationships and collaborate well.