Jobs in the United States

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Added 3 mins ago
Product Owner, IT
Navitus Health Solutions, LLC
Remote, United States
…equivalent work experience required.• Product Owner, Product Manager, Scrum Master, or SPC Certification preferred.• 3+ years of experience as a Business Analyst, Product Owner, Product…
Added 4 mins ago
Area Maintenance Mgr II
Amazon
Robbinsville, NJ
As an Area Maintenance Manager, you will transform workplace environments by leading a dynamic maintenance team that ensures safety, efficiency, and operational excellence. In this critical…
Added 4 mins ago
Construction Consultant
The Vertex Companies LLC
Branchburg, NJ
The Vertex Companies, LLC (Vertex) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex…
Added 4 mins ago
Manager Fixed Assets
NJR Service Corporation
Wall, NJ
New Jersey Resources is seeking a Manager of Fixed Assets to provide strategic direction and oversight of fixed asset accounting, ensuring accuracy and completeness across the general…
Added 4 mins ago
Financial Manager
Veterans Affairs, Veterans Health Administration
East Orange, NJ
For a GS-14 position you must have served 52 weeks at the GS-13 · The grade may have been in any occupation, but must have been held in the Federal service
Added 4 mins ago
Manager, Social Impact
J&J Family of Companies
Titusville, NJ
Partner with Senior Manager, Social Impact, to identify strategic therapeutic area giving opportunities aligned with business priorities, and manage execution of the grant process.
Added 4 mins ago
Associate Director – Oncology Patient Access Strategy and Marketing
Bristol Myers Squibb
Madison, NJ
…of available support services. The ideal candidate combines strategic problem-solving, cross-functional leadership, marketing acumen, and operational excellence to help patients navigate…
Added 4 mins ago
Innovative Medicine Fleet Operations Manager
J&J Family of Companies
Titusville, NJ
Purpose: the Fleet Operations Manager provides strategic and operational leadership for fleet operations and SAFE Fleet. This role leads the JJIM Fleet operations and SAFE Fleet functions,…
Added 4 mins ago
EC
Project Manager - Hyperscale
Eaton Corporation
Mountainside, NJ
- $99,000 to $145,000 USD / year
The primary function of a Field Based Project Manager is to create value and establish the project order management process as a key differentiator from our competitors. This position is…
Added 4 mins ago
Senior Brand Manager, Zbar
Mondelez International
East Hanover, NJ
_* This is a hybrid role that requires 3 days per week in our East Hanover, New Jersey office_**
Added 4 mins ago
Senior Manager, Oreo Insights & Analytics
Mondelez International
East Hanover, NJ
…& Oreo Platforms (e.g Oreo Minis, Oreo Thins etc), covering strategic initiatives such as positioning, innovation, and communication. This leader partners with and supports the Oreo…
Added 4 mins ago
Senior Associate Brand Manager, Innovation - HALLS
Mondelez International
East Hanover, NJ
We are seeking a Sr. Associate Brand Manager to help drive the growth of the iconic HALLS brand. In this role, you will be a key contributor to the brand's innovation and portfolio strategy…
Added 4 mins ago
Operations Director, CAR-T Manufacturing
J&J Family of Companies
Raritan, NJ
…manufacturing facility. Working closely with the Site General Manager, you will contribute to the efficient and effective functioning of the manufacturing site by ensuring compliance to…
Added 4 mins ago
Senior Specialist, Supply Chain Program Manager 1
L3Harris
Camden, NJ
Job Title: Senior Specialist, Supply Chain Program Manager
Added 4 mins ago
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(USA) Senior Manager, Creative
Walmart
Hoboken, NJ
- $108,000 to $216,000 USD / year
…creative executions. Emphasizing collaboration, adaptability, and strategic thinking, the team develops creative work that resonates and engages. Team members contribute to advancing the…
Added 5 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Jersey City, NJ
We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize…
Added 5 mins ago
Data Scientist Lead (Customer Analytics)-Vice President
JPMorgan Chase
Jersey City, NJ
As Data Scientist Lead within the Affluent Data & Analytics team, you will partner with the General Manager, Finance, and Product teams to support product and program initiatives. You will…
Added 5 mins ago
Manager, Corporate Development
Ford Motor Company
Trenton, NJ
The Corporate Development team plays a central role in identifying and executing opportunities that accelerate Ford's strategic priorities. We are looking for a highly analytical and…
Added 5 mins ago
Data Architect- Aerospace, Defense, and Mobility Sector - Senior Manager- Consulting - Open Location
EY
Trenton, NJ · Secaucus, NJ · Iselin, NJ · New Brunswick, NJ · Hoboken, NJ
To qualify for the role, you must have:
Added 5 mins ago
PH
Ruconest Account Manager - Upper Midwest
Pharming Healthcare
Trenton, NJ
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 5 mins ago
VP – Software Delivery
Maximus
Trenton, NJ
Work directly with the Program Manager and Technology Delivery Leader to document how scope changes impact contractual delivery; ensure clear and concise communications between all impacted…
Added 5 mins ago
PH
Ruconest Account Manager - Northern California
Pharming Healthcare
Trenton, NJ
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 5 mins ago
PH
Ruconest Account Manager - Central California/Nevada
Pharming Healthcare
Trenton, NJ
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 5 mins ago
AT
Manager - Information Security & Compliance
Auto Truck Group LLC
Trenton, NJ
- $120,730 to $187,130 USD / year
Holman is currently accepting applications for the position of Manager- Information Security & Compliance
Added 5 mins ago
MO
Site Manager – In Training
Metro One Loss Prevention Services Group
Robbinsville, NJ
- $24 to $24.25 USD / hour
· Assist the Site Manager with daily site operations and administrative tasks.

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

Apply on myjobs.adp.com About employer

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States