Jobs in the United States

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Regional Vice President of Facilities and Construction Management
RPM Living
Orlando, FL · Fort Lauderdale, FL · Miami, FL · Jacksonville, FL
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility…
Added 1 min ago
Senior Electrical Engineer 2 -- Energy & Industrial
Sargent & Lundy
Midland, TX
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 1 min ago
2027 Summer Internship Program - Provider Analytics AI Intern
CareSource Management Services LLC
Remote, United States
Ongoing feedback process with your manager to discuss your progress and identify actions for continued growth
Added 2 mins ago
Sr. Specialist Onboarding & Talent
GLOBALFOUNDRIES U.S. INC.
NY
Experience creating standard operating procedures, process maps, checklists, dashboards or manager guides.
Added 4 mins ago
IT Senior Manager
University of Georgia Staff
GA
…System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each…
Added 8 mins ago
Hourly Operations Manager - Harrisburg, PA
Raising Cane's
Harrisburg, PA
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all…
Added 9 mins ago
General Manager
Chipotle Mexican Grill
Snellville, GA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 9 mins ago
W
(USA) Operations Manager I-1
Walmart
LITHIA SPRINGS, GA
- $84,000 to $126,000 USD / year
…customerfacing functionality by providing direction and input on project business and functional requirements providing subject matter expertise developing requirements providing solutions…
Added 9 mins ago
General Manager
Chipotle Mexican Grill
Tucker, GA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 9 mins ago
General Manager
Chipotle Mexican Grill
Buford, GA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 9 mins ago
General Manager
Chipotle Mexican Grill
Duluth, GA
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 9 mins ago
Chief Building Engineer
CBRE
Alpharetta, GA
Consult with clients to schedule preventive maintenance during downtime to cut business interruption and inconvenience. Plan a preventive maintenance program to ensure that building…
Added 9 mins ago
LTL Product Manager, Amazon Freight Pricing, Amazon Freight
Amazon
Atlanta, GA
This position requires strong business judgment, exceptional analytical and problem-solving skills, and a deep understanding of freight pricing dynamics. The ideal candidate combines…
Added 9 mins ago
Outside Sales Representative
The Urban Foresters
Stafford, TX
Access to our unique Dream Manager Program to help you achieve your personal and professional goals.
Added 10 mins ago
Senior Customer Success Manager, Strategic Account Services - Premium Beauty
Amazon.com Services LLC
Tempe, AZ · Austin, TX · New York, NY
The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute…
Added 11 mins ago
CO
Quality Assurance & Training Manager (Mgr. 2)
City of Seattle
Seattle, WA
- $56.57 to $84.88 USD / hour
The QA function operates independently from technical business support roles, with a primary focus on evaluating service delivery, supporting staff development through targeted training,…
Added 12 mins ago
Client Services Manager - Subrogation (Hybrid)
Afni, Inc.
Bloomington, IL
The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client…
Added 14 mins ago
CM
Cardiovascular Services Business Manager
Community Memorial Healthcare
Ventura, CA
- $53.08 to $78.05 USD / hour
Position Overview: This position provides dedicated, business-manager-level partnership from Supply Chain to an assigned procedural service line, currently Cardiovascular/Cath Lab Services.…
Added 16 mins ago
District Human Resources Manager (Central NJ and Lower Bucks County, PA)
HOME DEPOT U.S.A., INC.
NY · PA
The District Human Resources Manager (DHRM) is a key business partner responsible for driving talent readiness, associate engagement, compliance, and organizational effectiveness across a…
Added 16 mins ago
Associate Installer
TriMark USA
Lewisville, TX
…foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that…
Added 18 mins ago
Manager, Subcontracts
L3Harris Technologies
Canoga Park, CA
Working with broad functional and program interfaces, the Manager partners closely with program management, contracts, engineering, finance, quality, supply chain, legal, and senior…
Added 21 mins ago
Leasing Consultant
The Morgan Group
Austin, TX
6. Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
Added 21 mins ago
CW
Fleet Maintenance Manager
Casella Waste Systems, Inc.
Elmira, NY
- $90,000 to $110,000 USD / year
Maintains an ongoing preventative maintenance program to set the standard for service excellence and identifies trends in road calls and break downs; controls maintenance costs relating to…
Added 22 mins ago
Program Manager, Performance Improvement
Omada Health
Remote, United States
As a Program Manager, Performance Improvement, you will apply Lean expertise to improve care delivery operations and build lasting continuous improvement capability across care teams. You…
Added 24 mins ago
Program Manager I - Medical Education
Cleveland Clinic
United States
This role transitions to a hybrid schedule after 90 days, with one work-from-home day per week

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States