Jobs in the United States

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Direct Support Professional | Residential | Float Team
THE ARC OF THE OZARKS
Springfield, MO
…dependable, and want the flexibility of working across different programs while making a meaningful difference in the lives of the people we…
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Dietary Aide
Shalom Parkside Senior Living
Richmond, VA
Prepare meals under the guidance of a dietary manager or cook, ensuring adherence to instructions and safety standards.
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Assistant General Manager | The Resort at Papakea
Columbia Hospitality Inc
Lahaina, HI
Assistant General Manager | Resort at Papakea
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Structural Engineering Intern
HDR
Boston, MA
…Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
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Structural Engineering Intern
HDR
Rocky Hill, CT
…Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
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Human Resource Coordinator
Menards
KANSAS CITY, MO
…As a member of our Team, you will find daily challenges, fun people to work with and great benefits! Menards has opportunities for team players that possess the knowledge, skills, and…
Added 1 min ago
Project Manager - Events & Sponsorships
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring a Project Manager - Events & Sponsorships
Added 1 min ago
Mi Cocina Service Manager (45441)
M CROWD RESTAURANT GROUP
The Colony, TX
Must have the stamina to work an average of 55 hours per week depending on business needs
Added 1 min ago
Manager, Student Recruitment
United States
…testing is needed. Assist COEs with the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning,…
Added 2 mins ago
Senior Program Director - Science and Technology Policy and Law
National Academy of Sciences
United States
If no subordinate manager, must have high-level professional staff as direct reports
Added 2 mins ago
Regional Vice President of Facilities and Construction Management
RPM Living
Orlando, FL · Fort Lauderdale, FL · Miami, FL · Jacksonville, FL
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility…
Added 2 mins ago
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Consulting Technical Manager
Oracle
Reston, VA
- $102,300 to $209,500 USD / year
…technical and nontechnical stakeholders. Working closely with the Program Manager, technical leads, and Service Delivery and Cybersecurity leaders, the Director establishes engineering…
Added 2 mins ago
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Consulting Technical Manager
Oracle
Reston, VA
- $102,300 to $209,500 USD / year
…stakeholders and senior leadership. Working closely with the Program Manager and functional leads, the Director translates program objectives into delivery priorities and manages execution…
Added 2 mins ago
SO
Professional Counselor 1-4
State of Louisiana
Raceland, LA
- $18.75 to $33.78 USD / hour
Assist the clinic manager in designing and implementing programs that address community needs.
Added 2 mins ago
SO
Social Worker 1-4
State of Louisiana
Raceland, LA
- $18.75 to $33.78 USD / hour
Assists the clinic manager in designing and implementing programs that address community needs.
Added 2 mins ago
PC
Direct Support Professional- Paterson 14th NJ Full-Time
Pillar Care Continuum
Paterson, NJ
- Full-time
Pillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs by supporting personal growth, independence and participation in the community.…
Added 2 mins ago
CO
HEALTH PROGRAM MANAGER I - CASE MANAGEMENT - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles
Los Angeles, CA
- $11,220.8 to $17,450.66 USD / month
The Department of Homeless Services and Housing (HSH) is seeking qualified candidates to fill emergency Health Program Manager I vacancies related to the homelessness crisis.
Added 2 mins ago
CO
SUPERVISING STAFF NURSE I, SHERIFF/CORRECTIONAL HEALTH
County of Los Angeles
Los Angeles, CA
- $9,490.86 to $14,206.6 USD / month
Added 2 mins ago
CO
ADMINISTRATIVE SERVICES MANAGER II - PRIVACY, POLICY, & AUDIT - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles
Los Angeles, CA
- $8,270 to $11,145 USD / month
Evaluates program and operational effectiveness by comparing outcomes with established goals and objectives; monitors emerging issues and trends; and recommends timely adjustments to…
Added 3 mins ago
2027 Summer Internship Program - Provider Analytics AI Intern
CareSource Management Services LLC
Remote, United States
…vary by assignment. We offer a 12-week, paid summer internship program for college students who want to separate themselves from the pack. This is an exciting opportunity to obtain…
Added 3 mins ago
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Criminal Justice Community Corrections Specialist Team Lead
Intervention, Inc.
Pueblo, CO
- $21.22 to $24.4 USD / hour
Do you have what it takes to be a positive influence on people in the criminal justice system?
Added 3 mins ago
WU
Third-Party Services Tactical Specialist
Wheels Up
Chamblee, GA
- $65,000 to $75,000 USD / year
Prior experience as a Third-Party Services Coordinator, Lead Coordinator, Enterprise Operations Manager, Flight Services Manager, charter operations coordinator, flight coordinator,…
Added 3 mins ago
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Manager of Residential Operations IDD services- Full Time
AbleLight
Portland, OR · Beaverton, OR · Tigard, OR
- Full-time
AbleLight is currently hiring a Manager of Residential Operations for the Cornelius, OR markets.
Added 3 mins ago
A
Manager of Residential Operations IDD services- Full Time
AbleLight
Portland, OR · Beaverton, OR
- Full-time
AbleLight is currently hiring a Manager of Residential Operations for the Cornelius, OR markets.
Added 4 mins ago
Information System Security Officer
MIT Lincoln Laboratory
Lexington, MA
Assist the Program Managers and the Information System Security Manager (ISSM) in the development and maintenance of System Security Plans (SSP) and associated artifacts such as the Plan of…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States