Jobs in the United States

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Review Nurse-Medical Claims
Alliant Health Solutions, Inc.
Atlanta, GA
Must have be able to travel as needed "driving" and/or "going on airplane to customer locations or meetings" · Registered Nurse - Current Georgia License required
Added just now
Store Manager in Training
CVS Pharmacy, Inc.
Dedham, MA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
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Operations Manager
CVS Pharmacy, Inc.
Braintree, MA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Operations Manager
Kansas CVS Pharmacy, L.L.C.
Emporia, KS
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
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Utilization Management Review Nurse
Harris Health
TX
- Basic Life Support: American Heart Association (AHA) or Red Cross approved program.
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Case Management Analyst – Field in Jefferson County Illinois or Surrounding Areas
Aetna Medicaid Administrators
Mount Vernon, IL
Must reside in Jefferson County IL or Surrounding Areas · Must possess reliable transportation and be willing and able to travel up to 75% of the time
Added just now
Case Management Analyst - Field in Williamson County Illinois or Surrounding Areas
Aetna Medicaid Administrators
Marion, IL · Herrin, IL
Must reside in Williamsburg County IL or surrounding areas · Must possess reliable transportation and be willing and able to travel up to 75% of the time
Added just now
Operations Manager
Highland Park CVS, L.L.C.
Belleville, IL
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Case Management Analyst – Field in St. Clair County Illinois or Surrounding Areas
Aetna Medicaid Administrators
Belleville, IL · O'Fallon, IL · Fairview Heights, IL
Candidate must live in St Clair County · -Must reside in St Clair County IL or Surrounding Areas
Added just now
Case Management Analyst - Field in Franklin County IL or Surrounding Area
Aetna Medicaid Administrators
Benton, IL · Mount Vernon, IL · West Frankfort, IL
Must reside in the state of Illinois in Franklin County or surrounding area · Must possess reliable transportation and be willing and able to travel up to 75% of the time
Added just now
Clinical Case Manager Behavioral Health - Work at Home
Aetna Resources, LLC
Remote, United States
…and use your clinical expertise to provide comprehensive case management, crisis intervention, and care coordination that improves outcomes and supports whole-person…
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Advanced Practice Provider NP/PA
MinuteClinic, L.L.C.
Woodstock, GA
Support a safe and efficient care environment through routine examinations and timely patient appointment management
Added just now
Operations Manager
Georgia CVS Pharmacy, L.L.C.
Lithonia, GA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Assistant Director for Academic and Personal Advising
University of North Carolina at Greensboro
NC
…personal, and career advising to students in the SSS Classic program, and designs and coordinates program initiatives including tutor sessions, coaching, financial literacy, and other…
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Technical Product Owner, Patient Access Product Innovation
Valeris, Inc.
Remote, United States
…members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new…
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Pharmacy Technician II
Valeris, Inc.
Scottsdale, AZ
Must be able to work on-site 2–5 days per week, depending on operational needs and job responsibilities
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Lead Retail Sales Associate (Key Holder)
FIGS
San Jose, CA
- $20 to $24 USD / hour
Other must haves:
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Intern
Terracon
Woodbridge, VA
Our internship and co op program offer practical exposure to geotechnical, environmental, materials, and facilities engineering, as well as the business functions that support these…
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Administrative Program Support Specialist
THE CHOICE GROUP, INC.
Richmond, VA
…difference in the community? We’re looking for an Administrative Program Support Specialist to support our programs that help individuals with disabilities in obtaining and maintaining…
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Baker
Tim Hortons
Calcutta, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
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IMMANUEL LIVING
Kalispell, MT
- $20 to $24 USD / hour
Strong time-management, organization, and problem-solving skills.
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WU
Clinical Research Study Assistant II - Obstetrics and Gynecology
Washington University in St Louis
United States
- $19.93 to $29.93 USD / hour
…of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any…
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Calibration Logistics Lead, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
The Quality Team at Amazon Leo is looking for a Calibration Program Lead to join our team and help manage tool compliance within our Manufacturing Quality organization.
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Sr. Technical Program Manager, Relay Yard and Fleet Tech
Amazon.com Services LLC
Bellevue, WA
The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical…
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Software Development Manager, IAM, Auth Platform
Amazon Development Center U.S., Inc.
Seattle, WA
- Experience partnering with product or program management teams

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States