Jobs in the United States

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Added just now
Structural Engineering Intern
HDR
Boston, MA
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added just now
Structural Engineering Intern
HDR
Rocky Hill, CT
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added 1 min ago
Director, Clinical Business Operations Senior (DOM) - SOM Med Nephrology
UMB Staff
Baltimore, MD
…both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate…
Added 1 min ago
WI
Office Professional 2 - Special Education
Washtenaw ISD
Ann Arbor, MI
- $40,712 to $50,047 USD / year
Provides administrative support to eight (8) Young Adult Out-centers and the Young Adult Project.
Added 1 min ago
Project Manager (FAA required)
Noblis
Washington, DC
OR a Bachelor’s degree in a related field and 10+ years of related program or project management experience supporting technical aviation contracts.
Added 1 min ago
MA
Senior Staff Accountant
Munich Airport NJ LLC
Newark, NJ
- $100,000 to $120,000 USD / year
…Airport NJ LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR), and will be responsible for the…
Added 1 min ago
B2B Business Administration Specialist
Circle K
Raleigh, NC
Utilize Microsoft Office applications, SharePoint, and other collaboration tools to support communication, document management, and workflow coordination.
Added 2 mins ago
Merchandising ASM
Lowe's Home Centers, LLC
Upper Marlboro, MD
Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
Added 2 mins ago
Merchandising Service Manager
Lowe's Home Centers, LLC
Roanoke, VA
Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
Added 2 mins ago
A
Stock Associate/Furniture Handler - Part Time - Arhaus, Fredricksburg Loft
Arhaus
Fredericksburg, VA
- Part-time
Assist as-needed in special project assignments and special sale events (i.e. warehouse and tent sales).
Added 3 mins ago
Reserves Engineer
Aspect Management Corp.
Denver, CO
…closely with engineering, geoscience, finance, and executive management to support sound technical and commercial decisions. You will also help advance our reserves workflows by embracing…
Added 3 mins ago
LH
Part Time - Loader/Cart Associate - Opening
Lowe's Home Centers, LLC
Philadelphia, PA
- Part-time
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and…
Added 3 mins ago
Business Project Manager
Lowe's Companies, Inc.
Mooresville, NC
Manages and ensures the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third party vendors, and senior…
Added 3 mins ago
Specialty ASM
Lowe's Home Centers, LLC
Millville, NJ
Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
Added 3 mins ago
LH
Part Time - Loader/Cart Associate - Opening
Lowe's Home Centers, LLC
NE
- Part-time
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and…
Added 3 mins ago
LH
Part Time - Loader/Cart Associate - Opening
Lowe's Home Centers, LLC
Florence, AL
- Part-time
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and…
Added 3 mins ago
Manager Product Process
Reynolds American
United States
Minimum of 2 years of project management or project oversight experience, ideally in an FDA-regulated environment.
Added 3 mins ago
LH
Part Time - Loader/Cart Associate - Flexible
Lowe's Home Centers, LLC
Ann Arbor, MI
- Part-time
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and…
Added 3 mins ago
Earth or Life Science Teacher
Bond Health
Brooklyn, NY
Collaborate with special education teachers to support students with IEPs and provide appropriate accommodation.
Added 3 mins ago
Biology Teacher
Bond Health
Brooklyn, NY
Collaborate with special education teachers to support students with IEPs and provide appropriate accommodation.
Added 4 mins ago
High Performance Computer (HPC) Technical Development Manager
Stellantis
Auburn Hills, MI
The TDM will work closely with the Brain 1.2 Chief Module Engineer (CME), HW and SW TPMs (Technical Project Managers), architects and supplier engineering teams to drive technical…
Added 4 mins ago
Structural Engineering Intern
HDR
Boston, MA
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added 4 mins ago
Structural Engineering Intern
HDR
Rocky Hill, CT
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added 4 mins ago
Project Manager - Events & Sponsorships
EquipmentShare
Columbia, MO
At least 2 years of professional experience in project management, program management or equivalent.
Added 4 mins ago
Project Finance & Infrastructure Credit Ratings - Assistant Vice President/ Vice President
DBRS, Inc. - US Legal Entity
NY
Morningstar DBRS is seeking an experienced credit professional to join its Project Finance & Infrastructure team at the Assistant Vice President or Vice President level in New York. This…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States