Jobs in the United States

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Pharmacy Technician
CVS Pharmacy, Inc.
Rockland, MA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
CVS Pharmacy, Inc.
Medford, MA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Store Manager in Training
CVS Pharmacy, Inc.
Dedham, MA
…career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager…
Added just now
Pharmacy Technician
CVS Pharmacy, Inc.
Brighton, MA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
CVS Pharmacy, Inc.
Amherst, MA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Louisiana CVS Pharmacy, L.L.C.
Mandeville, LA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Kentucky CVS Pharmacy, L.L.C.
Louisville, KY
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Kentucky CVS Pharmacy, L.L.C.
Louisville, KY
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Highland Park CVS, L.L.C.
Springfield, IL
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Intern
Highland Park CVS, L.L.C.
Peru, IL
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Added just now
Pharmacy Intern
Highland Park CVS, L.L.C.
Normal, IL
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Added just now
Pharmacy Technician
Highland Park CVS, L.L.C.
Joliet, IL
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Intern
Highland Park CVS, L.L.C.
Bloomington, IL
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Added just now
Pharmacy Technician
Longs Drug Stores California, L.L.C.
Kamuela, HI
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Georgia CVS Pharmacy, L.L.C.
Marietta, GA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Georgia CVS Pharmacy, L.L.C.
Norcross, GA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Pharmacy Technician
Georgia CVS Pharmacy, L.L.C.
Port Wentworth, GA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Technical Product Owner, Patient Access Product Innovation
Valeris, Inc.
Remote, United States
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord…
Added just now
Pharmacy Technician
Georgia CVS Pharmacy, L.L.C.
Loganville, GA
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day…
Added just now
Sr. Technical Program Manager, Relay Yard and Fleet Tech
Amazon.com Services LLC
Bellevue, WA
We are looking for an analytical and technically skilled Technical Program Manager to join our team. In this role you will be responsible for scoping and delivering large projects…
Added just now
Director of Development Events
The Sanneh Foundation Inc
Saint Paul, MN
Partner with the Volunteer Manager to coordinate event-day volunteer staffing and recognition.
Added 1 min ago
CR
District Support Pharmacist Full Time
CVS Rx Services, Inc.
McDonough, GA
- Full-time
…care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every…
Added 1 min ago
CR
Staff Pharmacist Full Time
CVS Rx Services, Inc.
Decatur, GA
- Full-time
…– by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.…
Added 1 min ago
CR
Staff Pharmacist Full Time
CVS Rx Services, Inc.
Covington, GA
- Full-time
…– by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.…
Added 1 min ago
Store Management
Georgia CVS Pharmacy, L.L.C.
Atlanta, GA
…career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States