Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Senior Electrical Engineer
WSP
Arlington, VA · New York, NY · Pittsburgh, PA · San Antonio, TX · Decatur, AL · Meridian, ID · Denver, CO · San Diego, CA · Tacoma, WA · NY · Huntsville, AL
…planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment…
Added just now
Civil Designer
WSP
Cincinnati, OH · Billings, MT · Exton, PA
Advanced understanding of AutoCAD Civil 3D Site/Land Development experience, grading, drainage, stormwater management design modeling
Added 1 min ago
AC
Level III Tower Technician
ADB Companies
Pacific, MO · Grandview, MO
- $26 USD / hour
OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.
Added 1 min ago
RN Case Manager
Muncie, IN
Monday-Friday | Day Shift | 8:00 AM - 4:30 PM · 3-5 years of experience required
Added 2 mins ago
HR Director
ALTEN Technology USA
Troy, MI
…electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and…
Added 2 mins ago
FAA Training Program Manager
Cirrus Aircraft
Alcoa, TN
Must have experience working with safety management systems
Added 2 mins ago
Business Applications Enhancement Lead
CECO Environmental
Addison, TX
…blended model of internal IT employees, contractors, Application Management Services providers, and implementation partners. The position is accountable for partner development quality and…
Added 2 mins ago
AW
Regional Director of Operations
Affinity Waste Solutions LLC
Atlanta, GA
- $75,000 to $85,000 USD / year
…report to the VP of Operations and serve as a key strategic partner, thought leader, and ambassador for Affinity’s…
Added 3 mins ago
Project IT Field Lead
Bechtel Corporation
Cameron, LA
Provides technical direction, development, training and mentoring to subordinate team members.
Added 3 mins ago
Construction Manager - Data Center Design, Engineering, & Construction
Meta
Rayville, LA
Partner with the General Contractors, Vendors, & Cross-Functional Partners to foster an environment of collaboration
Added 3 mins ago
LI
Data Center Market Leader / Senior Project Manager
LJB Inc.
Miamisburg, OH
- $110,000 to $150,000 USD / year
Partner with business development executives to identify opportunities, cultivate prospective clients, and secure new work that generates revenue growth.
Added 3 mins ago
LI
Data Center Market Leader / Senior Project Manager
LJB Inc.
Charlotte, NC
- $110,000 to $150,000 USD / year
Partner with business development executives to identify opportunities, cultivate prospective clients, and secure new work that generates revenue growth.
Added 3 mins ago
LI
Data Center Market Leader / Senior Project Manager
LJB Inc.
Houston, TX
- $110,000 to $150,000 USD / year
Partner with business development executives to identify opportunities, cultivate prospective clients, and secure new work that generates revenue growth.
Added 3 mins ago
Regional Disaster Officer
American Red Cross
New Orleans, LA
Must reside in New Orleans · Must have a current, valid driver's license
Added 3 mins ago
Lead Director - Security Operations Center (SOC)
CVS Health
Baton Rouge, LA
Support regulatory, audit, and risk management activities related to cybersecurity operations.
Added 3 mins ago
Senior Director Software Engineering
Capital One
Baton Rouge, LA
…working to define the future of banking in the cloud. You will partner closely with product managers, designers, architects and executive leaders to deliver scalable, customer-centric…
Added 3 mins ago
Senior Manager, Sales Operations
Parexel
Baton Rouge, LA
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
Added 3 mins ago
VP – Software Delivery
Maximus
Baton Rouge, LA
…performance, strategic planning, contracting actions, subcontractor management, human resources assignments, recruiting, hiring, financial management, budgeting, and business…
Added 3 mins ago
Sr Project Controls Professional (Data Center)
Jacobs
Baton Rouge, LA
Track and report on construction physical progress using Earned Value Management (EVM).
Added 3 mins ago
Project Engineer II- Process Controls
Honeywell Technologies
Baton Rouge, LA
YOU MUST HAVE
Added 3 mins ago
Companion Animal Territory Representative - Mooresville, NC / Winston-Salem, NC
Merck
Baton Rouge, LA
Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customers resulting in solutions, partner…
Added 3 mins ago
Product Security Engineer - Team Lead
Meta
Baton Rouge, LA
…security). You will be working closely with product teams and partner security organizations to define strategy, build security tooling, and ship secure-by-design product functionality for…
Added 3 mins ago
Executive Administrative Partner
Meta
Baton Rouge, LA
Meta is seeking an experienced Executive Administrative Partner to support Directors in the Meta leadership team. The person in this role will need to be a masterful problem-solver and an…
Added 3 mins ago
Hardware Systems Architect, AI Hardware Products
Meta
Baton Rouge, LA
Guide management and partner teams on long-term technology investments
Added 3 mins ago
Vice President of Technical Presales
Siemens
Baton Rouge, LA
…shape customer strategy, unify a multidisciplinary team, and partner directly with R&D and Product Management to influence product direction through evidence from the…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

Apply on myjobs.adp.com About employer

Report this job

Work requirements

Jobs in the United States