Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
CO
ADMINISTRATIVE SERVICES MANAGER II - PRIVACY, POLICY, & AUDIT - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles
Los Angeles, CA
- $8,270 to $11,145 USD / month
…ambiguous data; and draws sound, fact-based conclusions to support decision-making and ensure data quality, integrity, and…
Added just now
Senior Electrical Engineer 2 -- Energy & Industrial
Sargent & Lundy
Midland, TX
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added just now
II
Criminal Justice Community Corrections Specialist Team Lead
Intervention, Inc.
Pueblo, CO
- $21.22 to $24.4 USD / hour
401(k) retirement program with generous company match and immediate vesting
Added 1 min ago
WU
Third-Party Services Tactical Specialist
Wheels Up
Chamblee, GA
- $65,000 to $75,000 USD / year
Minimum of 3-5 years of experience in private aviation, aviation operations, charter operations, vendor coordination, flight support, customer operations, or a similar operational role.
Added 1 min ago
A
Manager of Residential Operations IDD services- Full Time
AbleLight
Portland, OR · Beaverton, OR · Tigard, OR
- Full-time
In this position, the Manager of Residential Operations is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our…
Added 1 min ago
A
Manager of Residential Operations IDD services- Full Time
AbleLight
Portland, OR · Beaverton, OR
- Full-time
In this position, the Manager of Residential Operations is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our…
Added 1 min ago
General Manager
The Westshore Grand, Tampa, a Tribute Portfolio Hotel
Tampa, FL
The Westshore Grand, a Tribute Portfolio hotel in Tampa’s Westshore district, is seeking a General Manager to lead the team and oversee all aspects of this distinctive full-service hotel.…
Added 1 min ago
Sr. Specialist Onboarding & Talent
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is seeking a Senior Specialist, Onboarding & Talent to support the rapid growth of our Quantum Technology Solutions organization in Malta, New York. This hands-on role will…
Added 1 min ago
Assistant Product Manager
Ivy Enterprises, Inc.
NY
Support the Product Manager in executing the end-to-end nail product development process, from concept and sampling through production and launch.
Added 1 min ago
Assistant Product Manager, Nail
Ivy Enterprises, Inc.
NY
Support the Product Manager in executing the end-to-end nail product development process, from concept and sampling through production and launch.
Added 2 mins ago
Medical Operations Manager
Klamath Tribal Health & Family Services
Chiloquin, OR
The Medical Operations Manager RN will be working in coordination with the Chief Medical Officer, Medical Director, Clinical Manager RN and Patient Registration manager. The Medical…
Added 2 mins ago
GI
Retail Assistant Manager
Goodwill Industries of Southwest Florida
Lehigh Acres, FL
- From $21.75 USD / hour
Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation and performance of a high-volume retail store. This position assists the Store Manager in…
Added 2 mins ago
Growth Marketing Manager
Inspectorio
Remote, United States
…providing real-time visibility and control over production chain…
Added 2 mins ago
RU
Manufacturing Technician II - Inspection
Resilience US, LLC
West Chester, OH
- $21.5 to $32 USD / hour
The Manufacturing Technician II reports to a Supervisor/Manager, Manufacturing and works in Controlled/Non-Classified areas, supporting Inspection operations. The Technician performs a…
Added 2 mins ago
AD
Dental Office Manager
Aspen Dental
Norwalk, CT
- $65,000 to $75,000 USD / year
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When…
Added 2 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
University Park, FL
- $22 to $24 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 2 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Martinsburg, WV
- $21 to $25 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 2 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Waynesboro, VA
- $18 to $20 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 2 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Georgetown, KY
- $17 to $21 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 2 mins ago
CH
Direct Service Manager - Overnight
Covenant House New York
Bronx, NY
- $64,084.51 USD / year
Must have an understanding of day to day workings of the program, Case Reviews, Case Planning, and ISP · Must have on-call availability
Added 3 mins ago
Lead Maintenance Technician - (Multi-Family)
Sunridge Management
Edmond, OK
…mentoring all maintenance personnel to provide strong operational support and ensure consistent, high-quality service…
Added 3 mins ago
Clinical Research Training Specialist
St. Lukes Hospital
Allentown, PA
Working closely with the Manager of Clinical Research Quality, department leaders, and organizational learning partners, the specialist supports staff onboarding and ongoing professional…
Added 3 mins ago
IT Senior Manager
University of Georgia Staff
GA
Responsible for managing and maintaining the Identity Access Management program, architecture, and standards. This role will lead in delivering enterprise-wide identity and authentication…
Added 4 mins ago
Lead Business Systems Analyst - Cash and Collateral
Mass Financial Services
United States
Working in partnership with stakeholders across Operations, Investments, Compliance, and Technology, you will translate business needs into clear outcomes, actionable priorities, and…
Added 4 mins ago
Sr. Manager, Membership Operations
Newlab
Detroit, MI
Newlab is recruiting a Sr. Manager, Membership Operations to help operationalize and manage Newlab’s physical presence in Detroit.

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

Apply on myjobs.adp.com About employer

Report this job

Work requirements

Jobs in the United States