Jobs in the United States

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Added just now
Mi Cocina Service Manager (45441)
MI COCINA LTD
The Colony, TX
Must have the stamina to work an average of 55 hours per week depending on business needs
Added just now
Personal Care Worker
Trinity Health
Philadelphia, PA
Experience in a long-term care facility or with a community-based geriatric program preferred.
Added just now
Reserves Engineer
Aspect Management Corp.
Denver, CO
…and subsidiaries, has engaged in exploration, investment, and development activities…
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Store Manager
Ross Stores, Inc.
Collierville, TN
Responsible for all aspects of the Stores’ operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and…
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Business Office Coordinator, West Lakes Surgery Center
Trinity Health
Clive, IA
…workflow & prioritization of customer needs. Provides daily operations & the oversight of staff. Coordinates work, work assignments, and staffing in collaboration with management /…
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Clinical Coordinator - Primary Care Cherry Hill Village
Trinity Health
Canton, MI
Supervise day-to-day operations of assigned areas.
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Director of Nursing - Cardiovascular Services
Trinity Health
Langhorne, PA
- $53.04 to $82.21 USD / hour
Partner with physicians, service line leaders, and executive leadership to support strategic planning, growth initiatives, and program expansion.
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Lead Reemployment Coordinator - Central
Austin, TX
- $5,566.05 to $5,844.35 USD / month
- Study program operations and problems; prepare reports of findings and recommendations.
Added just now
Business Project Manager
Lowe's Companies, Inc.
Mooresville, NC
…responsibility for managing projects end-to-end through the planning, development, execution, and implementation stages, while adhering to the ePMO framework. Overall, this role contributes…
Added just now
Specialty ASM
Lowe's Home Centers, LLC
Millville, NJ
…individual may be asked to rotate through Merchandising and Operations assignments for the purpose of cross-training and…
Added 1 min ago
FM
Barista-Part-Time
Freeport McMoRan
Morenci, AZ
- Part-time
Employees may be required to work a non-standard schedule, which may include shift work (other than day shift) at a 24/7, 365-day operation
Added 1 min ago
Senior Human Resources Generalist
Freeport McMoRan
Morenci, AZ
Must possess consultative/collaborative style and approach with proven ability to develop credible relationships with business partners
Added 1 min ago
PL
Child Nutrition - Helper
Prior Lake-Savage Area Schools
Prior Lake, MN
- $18.75 to $20.03 USD / hour
Promotes positive interactions and communication with students, teachers, staff, parents, and community members to uphold the program's reputation.
Added 1 min ago
Lead Technology Business Services Consultant
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Partner across Technology, Business, Finance, Operations, Risk, Human Resources, Enterprise Architecture, and other key functions to resolve complex issues and enable integrated portfolio…
Added 1 min ago
DP
Traveling Landscaping Technician
Dragonfly Pond Works
Altamonte Springs, FL
- $22 to $25 USD / hour
Must possess, or be able to obtain, a Florida Aquatic Pesticide Applicator
Added 1 min ago
Roving Maintenance Technician - Providence & South Shore, MA ($2,500 Sign-On Bonus)
Bozzuto
Providence, RI
…within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team…
Added 1 min ago
Unit Manager (RN)
MediLodge
Howell, MI
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Added 1 min ago
Market Manager
Ames Tools Corporation
Orlando, FL
…stores within the market. Responsibilities include tool rental operations, merchandise sales, inventory management, shipping and receiving, financial administration, safety, merchandising,…
Added 1 min ago
Human Resource Coordinator
Menards
KANSAS CITY, MO
…Team. You will work directly with the General Manager and the Operations Human Resources Manager to ensure our store atmosphere is positive and fosters the success of its Team…
Added 1 min ago
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Management Trainee (New York)
SIXT
New York, NY
- $26.91 USD / hour
Fast-track Leadership Development A structured 12-month program that sets you up for your first management role
Added 1 min ago
AG
Research Administrative Specialist II - Part-Time
AgReliant Genetics
Fort Branch, IN
- Part-time
…technological innovation. With a continuous focus on research and development, we bring the most advanced and high performing seed varieties to the market, creating new growth opportunities…
Added 2 mins ago
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Sales Development Associate - Financial Services
NielsenIQ
Darien, CT
- $41,500 to $65,000 USD / year
This role is hybrid: requiring 3 days per week in office: 19 Old Kings Highway South, Suite 200, Darien, CT 06820 · Ability to work a hybrid schedule of 3 days per week in office: 19 Old Kings Highway South, Suite 200, Darien, CT 06820
Added 2 mins ago
DB
Driver Manager
Default Brand
Leesport, PA
- $65,000 to $70,000 USD / year
Provide ongoing coaching and feedback to support driver development and performance.
Added 2 mins ago
Mi Cocina Service Manager (45441)
M CROWD RESTAURANT GROUP
The Colony, TX
Must have the stamina to work an average of 55 hours per week depending on business needs
Added 2 mins ago
ET
Journeyman Computer Systems Engineer/Architect
E&M Technologies, Inc.
Offutt AFB, NE
- $90,000 to $105,000 USD / year
Must have and be capable of maintaining a U.S · Department of Defense (DoD) Must have a current/active TS/SCI and with ability to obtain a CI Poly

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States