Jobs in the United States

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Virtual Design & Construction Manager
Meyer Najem
Fishers, IN
Support company drone and reality capture program
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Housekeeping Manager
Peachtree Group Hospitality Management
Ashburn, VA
…maintained at all times. Responsible for staffing, scheduling, training, and developing hourly…
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CC
TRANSPORTATION SPECIALIST
CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES
Rochester, NY
- $19.25 to $19.75 USD / hour
Assist program management staff in completion of required clerical and/or administrative work as needed.
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C&
Instructor of the Blind (NY HELPS)
Children & Family Services, Office of
Rensselaer, NY
- $69,964 to $88,970 USD / year
…rehabilitative services (communication, personal, and home management skills) to legally blind and visually impaired…
Added just now
TD
Professional Engineer 1 (Civil/Transportation) NY HELPS
Transportation, Department of
Albany, NY
- $102,406 to $127,439 USD / year
Provide hydraulics training to Department personnel statewide.
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TD
Professional Engineer 1 (Civil/Transportation) NY Helps
Transportation, Department of
Albany, NY
- $102,406 to $127,439 USD / year
Promotional: You must have a New York State Professional Engine
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TD
Professional Engineer 1 (Civil/Transportation) NY HELPS
Transportation, Department of
Albany, NY
- $102,406 to $127,439 USD / year
Participate in training activities to further individual knowledge and expertise in bridge engineering, as well as providing training for less experienced staff.
Added just now
TD
Professional Engineer 1 (Civil/Transportation) NY Helps
Transportation, Department of
Albany, NY
- $102,406 to $127,439 USD / year
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*
Added just now
TD
Professional Engineer 1 (Civil/Transportation) NY Helps
Transportation, Department of
Albany, NY
- $102,406 to $127,439 USD / year
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).*
Added just now
TD
Engineer Trainee/Assistant Engineer (Civil/Transportation) NY HELPS
Transportation, Department of
Albany, NY
- $69,964 to $105,354 USD / year
…testing, geotechnical design and technical support, construction training, and construction materials mix…
Added just now
TD
Engineer Trainee/Assistant Engineer (Civil) NY HELPS
Transportation, Department of
Albany, NY
- $69,964 to $105,354 USD / year
…testing, geotechnical design and technical support, construction training, and construction materials mix…
Added just now
MA
Maintenance Assistant
Military and Naval Affairs, Division of
Latham, NY
- $44,560 USD / year
Must possess a
Added 1 min ago
Student Success Coach (First Year Experience) (North Lake)
Dallas College
Irving, TX
The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration,…
Added 1 min ago
CY
Studio Coordinator - H Street
CorePower Yoga, LLC
Washington, DC
- $25 USD / hour
…scheduling SET employee's shifts, stepping in for no call/no shows, training, and disciplining/terminating SET employees who have violated CPY's policies and…
Added 1 min ago
Assistant Coach, Women's Lacrosse (SL-2)
SUNY Purchase College
NY
…assisting with the development, coaching, organization, and management of the women’s lacrosse team. Duties will include assisting with recruiting, game management, budget, equipment…
Added 1 min ago
Assistant Coach, Men's Volleyball (SL-2)
SUNY Purchase College
NY
…assisting with the development, coaching, organization, and management of the men’s volleyball team. Duties will include assisting with recruiting, game management, budget, equipment…
Added 1 min ago
EP
Secondary Classroom Assistant II - Special Ed
Edmond Public Schools
Edmond, OK
- $15.17 to $17.21 USD / hour
PCA must have the ability to read and comprehend simple instructions, and to write simple correspondence
Added 1 min ago
Business Support Specialist CC
Tampa, FL
…Staff in the areas of safety compliance, fleet services, lease management, travel processes, and facilities services. The incumbent will conduct research, handle confidential and…
Added 1 min ago
Insurance Sales Agent/Sales Representative
Freeway Insurance Services America, LLC
Columbus, GA
Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.
Added 1 min ago
FE
Ops Supervisor - Hub
Federal Express Corporation
Rosemount, MN
- $24.75 to $42.27 USD / hour
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing…
Added 1 min ago
FE
Ops Supervisor - Hub
Federal Express Corporation
Phoenix, AZ
- $27.27 to $38.43 USD / hour
Additional Details: Must have a Resume to be considered
Added 1 min ago
Fire Alarm & Security Technician
Summit Fire Protection
Saint Paul, MN
Must have the ability to effectively read, write and communicate in English with employees and customers
Added 1 min ago
J
Bulk Truck Driver Professional
TX
- $20.63 USD / hour
Current valid US Driver’s License REQUIRED
Added 1 min ago
Senior Manager, CXO
The Home Depot
Atlanta, GA
Operations Process Sr. Managers are involved in the management of processes, overseeing multiple projects and process areas within the Services Business.
Added 1 min ago
District Human Resources Manager (Central NJ and Lower Bucks County, PA)
The Home Depot
Levittown, PA
15% Learning, Training & Performance Enablement - Leverage Salesforce, Workday and other HR tools to identify associate and leader skill gaps, and reinforce accountability for development…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States