Jobs in the United States

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Added just now
Commercial Specialist
AutoZone
Fate, TX
…commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer…
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Part Sales Manager – Full Time
AutoZone
Loxahatchee Groves, FL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
Commercial Specialist
AutoZone
Hoover, AL
…commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer…
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Sales Marketing Manager
Magna Hospitality Group
San Diego, CA
Bring your personality, professionalism, and passion for hospitality - we'll provide the support and opportunities to help you grow.
Added just now
Senior Partner Marketing Manager, AMER GSI
Atlassian
San Francisco, CA
…personas. On the team, we're seeking a Senior Partner Marketing Manager for AMER. You will work closely with the Channel Sales team and Partners to support the attainment of annual Channel…
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Program Manager, Partner Capability
Atlassian
Salt Lake City, UT
The Program Manager, Partner Capability reports into the Head of Partner GTM Ops and owns four connected outcomes: a shared, evidence-based capability building framework for strong partner…
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HR
PART TIME - Leasing Consultant
Hawthorne Residential Partners
Pike Road, AL
- Part-time
Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to…
Added 1 min ago
Defense Deputy Program Manager
KBR
Clearwater, FL
As a Deputy Program Manager (DPM) at a Tier 1 defense manufacturing facility, you will split your time supporting two distinct defense programs, partnering directly with the respective…
Added 1 min ago
Customer Success Architect
GitLab
Remote, United States
As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform to their business goals and realize…
Added 1 min ago
Product Manager
FAM Brands
Beverly Hills, CA
As the Product Manager, you’ll serve as the connector across teams, ensuring products meet the highest standards of quality, value, and customer expectations:
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AI Software Business Development Manager
HP
Spring, TX · Palo Alto, CA
- $130,700 to $205,200 USD / year
Responsibilities include acquiring deep understanding of the applications along with subject matter experts, developing customer journeys, transformative workflows, and opportunities for…
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Software Product Manager- WXP Care Packs
HP
Spring, TX
- $105,050 to $161,800 USD / year
Support the customer and Service Delivery Partner integration experience, including onboarding and configuration workflows, ensuring they're clear, automated where possible, and scaled for…
Added 1 min ago
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Commercial PC HP BIOS Product Manager
HP
Spring, TX
- $147,050 to $230,850 USD / year
Launch your solution, partnering with finance, support, technical writing, category, and operational program management teams
Added 1 min ago
Senior Underwriter, E&S Property
AXA
ATLANTA
Added 1 min ago
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HVAC Service Technician
Barron Heating & Air Conditioning Inc.
Ferndale, WA
- $24 to $47 USD / hour
Support team members while consistently delivering world-class customer service
Added 2 mins ago
PROGRAM SUPERVISOR
Arizona Department of Administration
AZ
Under the direction of the Department of Child Safety Program Manager, this position serves as a supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case…
Added 3 mins ago
General Manager - Optical
National Vision
Charlotte, NC
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 3 mins ago
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Air Export Night Agent
Expeditors
Peabody, MA
- $50,000 to $60,000 USD / year
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Added 3 mins ago
AL
Warehouse Technician
AdaptHealth, LLC
San Diego, CA
- $19 to $22 USD / hour
Commitment to Our People – Support, Development, and Advancement Opportunities
Added 3 mins ago
General Laborer- All Scopes
BH Group Holdings LLC
Mt. Juliet, TN
Attitude: Ability to demonstrate positivity, support, enthusiasm, and commitment to customers, employees, and the company.
Added 3 mins ago
Project Manager (FAA required)
Noblis
Washington, DC
We are seeking an accomplished Project Manager to lead and oversee technical and administrative activities supporting aviation safety programs within the Federal Aviation Administration…
Added 3 mins ago
Senior Manager, B2B Performance
Circle K
Raleigh, NC
Circle K is seeking a strategic, analytical, and results-driven Senior Manager, B2B Performance to serve as the primary B2B performance partner and main point of contact for the Business…
Added 4 mins ago
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Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Wichita, KS
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 4 mins ago
Merchandising ASM
Lowe's Home Centers, LLC
Upper Marlboro, MD
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store…
Added 4 mins ago
Asset Protection & Safety Mgr
Lowe's Home Centers, LLC
Temple, TX
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection & Safety…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States