Jobs in the United States

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Virtual Design & Construction Manager
Meyer Najem
Fishers, IN
The Virtual Design & Construction (VDC) Manager leads the integration of advanced modeling, coordination, and visualization technologies across both the design and construction phases of…
Added just now
Manager, Turnarounds
Pembina Pipeline Corporation
Morris, IL
Pembina’s Maintenance team is actively hiring a Manager, Turnarounds. Reporting to the Director, Maintenance, the Manager plays a key leadership role in the governance, planning, readiness,…
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Property Manager III (Marmolejo Apartments)
WinnCompanies
El Paso, TX
- $41,600 to $43,680 USD / year
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
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T&
Real Property Analyst 1 (NY HELPS)
Taxation & Finance, State
Syracuse, NY
- $66,964 to $88,970 USD / year
Duties Description Under the general direction of the Real Property Analyst 2 or other higher level manager, the Real Property Analyst 1 will perform the following essential functions:
Added 1 min ago
Student Success Coach (First Year Experience) (North Lake)
Dallas College
Irving, TX
Demonstrate strong commitment to shared accountability and high-quality customer service and care.
Added 1 min ago
CY
Studio Coordinator - H Street
CorePower Yoga, LLC
Washington, DC
- $25 USD / hour
…alignment with our Core Values, you work alongside the Studio Manager to deliver results and sustained growth towards all current company and studio-level goals. In the SC role, you will…
Added 1 min ago
SN
Guest Services Lead (PT)
Spooky Nook Sports Ohio LLC
Hamilton, OH
- $15 USD / hour
…faculty members and visitors. This position requires paramount customer service skills, organization skills, & teamwork skills. This position reports to the Guest Services Manager &…
Added 1 min ago
Housekeeping Manager (FT)
Spooky Nook Sports Ohio LLC
Hamilton, OH
Must have dependable transportation to and from work · Must have Valid Driver’s License
Added 1 min ago
Operations Admin I-1
Federal Express Corporation
Chandler, AZ
…including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a…
Added 1 min ago
FE
Operations Admin II-1
Federal Express Corporation
Phoenix, AZ
- $17.63 to $27.34 USD / hour
…including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a…
Added 1 min ago
Marketing Communications Manager
Saras Micro Devices
Chandler, AZ
…networking devices. We're looking for a Marketing Communications Manager to own the company's external voice - delivering high impact content that supports the business in achieving its…
Added 1 min ago
Senior Analyst CXO
The Home Depot
Remote, United States
They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills
Added 1 min ago
PRODUCT MANAGEMENT MANAGER
The Home Depot
Atlanta, GA
The Product Management Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the…
Added 1 min ago
District Human Resources Manager (Central NJ and Lower Bucks County, PA)
The Home Depot
Levittown, PA
The District Human Resources Manager (DHRM) is a key business partner responsible for driving talent readiness, associate engagement, compliance, and organizational effectiveness across a…
Added 1 min ago
Asset Protection Specialist
The Home Depot
Mesa, AZ
…by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not…
Added 1 min ago
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IT Manager I – Telework Hybrid
Department of Motor Vehicles
CA
- $9,387 to $12,579 USD / month
Additionally, applicants must have authorization to work in the United States
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
ROCHESTER, NH
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 1 min ago
Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO
Pocatello, ID
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates…
Added 1 min ago
MS
Full Time Retail Sales Manager
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 1 min ago
MS
Part Time Retail Merchandise Manager
Michaels Stores, Inc.
United States
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 min ago
Merchandise Operation Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand…
Added 1 min ago
MS
Full time Customer Experience and Party Event Host Manager
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 1 min ago
Assistant Product Manager
Michaels Stores Procurement Company, Inc.
United States
We're looking for a highly organized and detail-oriented Assistant Product Manager to join our dynamic Product Development team. In this pivotal support role, you'll work closely with the…
Added 1 min ago
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Assistant Store Manager - Sales & Service, Full Time, San Mateo - West Elm
Williams-Sonoma
San Mateo, CA
- $21 to $26 USD / hour
- Full-time
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and…

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States