Jobs in the United States

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Added 1 min ago
Sr Product Management Manager - Operations
GE Vernova
Schenectady, NY · Greenville, SC
…nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova…
Added 3 mins ago
Project Manager K-12
Cumming Management Group, Inc.
USA Home Office, TX · USA Client Site, TX
As a Project Manager, you will be responsible for leading and managing the successful execution of projects from inception to completion. You are responsible for managing, coordinating, and…
Added 5 mins ago
Senior Contracts Administrator
BAE Systems
Nashua, NH
National Contract Management Association (NCMA) membership and Certified Federal Contracts Manager (CFCM) certifications are a plus.
Added 5 mins ago
Contracts Administrator II
BAE Systems
Manchester, NH
Negotiate routine contracts and changes under the specific guidance of the higher-level Contract Administrator or Contracts Manager.
Added 5 mins ago
CO
Housing Project Manager
City of Greeley
Greeley, CO
- $89,017 to $129,075 USD / year
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and…
Added 6 mins ago
HA
Account Manager, Enterprise
HR Acuity LLC
Remote, United States
- $122,500 to $150,500 USD / year
As an Account Manager, you’ll be responsible for building best-in-class consultative relationships with clients. You will maintain the existing business relationship and look to provide…
Added 7 mins ago
Sub Section Manager - Embedded Software
GE Aviation Systems LLC
United States
Are you an Embedded Software Engineering Manager who loves leading teams and working on high-assurance embedded systems? If so, GE Aerospace Defense and Systems wants you to join their…
Added 7 mins ago
Manufacturing Launch Manager
General Electric Company
United States
…right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any…
Added 10 mins ago
Payroll Specialist
Waukegan Community Unit District 60
Waukegan, IL
Directly responsible to the Payroll Manager, indirectly responsible to the Director of Business and Financial Services, and the Associate Superintendent of Business and Financial Services.
Added 11 mins ago
Purchasing Agent (Multi-Family Construction)
Westport Construction, Inc.
Pasadena, CA
Prepare bid comparisons and make contract award recommendations to the Purchasing Manager.
Added 11 mins ago
Operations Manager, Governance
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
The Operations Manager, Governance sits at the critical intersection of operational excellence, process re-engineering, and digital innovation. Reporting directly to the Bay Area Governance…
Added 11 mins ago
Assistant Sourcing Specialist
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
What this job involves: The Sourcing Manager serves as a subject matter expert driving JLL's sourcing strategies, supplier relationships, and program management. This role partners closely…
Added 11 mins ago
A
Maintenance Technician
Aerotek
Buford, GA
- $30 to $35 USD / hour
Perform all other duties as assigned by the Manager.
Added 12 mins ago
A
Warehouse Clerk
Aerotek
Spring, TX
- $15 to $24 USD / hour
Work directly with the Materials Project Manager to understand labeling requirements and prioritize labeling projects.
Added 13 mins ago
A
Pipefitter
Aerotek
Newark, NJ
- $30 to $43 USD / hour
…field supervisors, project managers, estimators, a service manager, a controls manager, dispatch personnel, service technicians, and helpers. Work hours are from 7 am to 3:30…
Added 13 mins ago
CG
Food Safety Intern, Chartwells Higher Ed / University of Kentucky
Compass Group
Lexington, KY
- $17 USD / hour
You Must Possess:
Added 14 mins ago
SO
CDA- Consumer Services Inspector (Compliance Specialist I)
State of Colorado
Broomfield, CO
- $23.52 to $28.22 USD / hour
Added 14 mins ago
Team Lead - OAM
TruBridge, Inc
Remote, United States
Contract Awareness & Compliance: Understand contract terms and ensure operational billing, invoicing, and service delivery remain within negotiated requirements.
Added 14 mins ago
Team Lead - OAM
TruBridge, Inc
Remote, United States
Contract Awareness & Compliance: Understand contract terms and ensure operational billing, invoicing, and service delivery remain within negotiated requirements.
Added 15 mins ago
DM
Manager, Outreach and Engagement - Complex Care
Devoted Medical Services
Remote, United States
- $73,000 to $98,000 USD / year
The Manager of Outreach and Engagement position is an amazing opportunity for a super energetic, detail-oriented servant leader & advocate, a creative problem solver who inspires & enables…
Added 15 mins ago
VP
Project Engineer
Vogt Power
Louisville, KY
- $108,000 to $140,000 USD / year
Must have valid passport and be able to travel when required
Added 15 mins ago
VP
Procurement Specialist
Vogt Power
Louisville, KY
- $70,000 to $90,000 USD / year
Must have valid passport for international travel
Added 15 mins ago
Project Director/Program Manager
Vogt Power
Louisville, KY
Must possess strong oral and written communication skills as well as interpersonal skills for relationship building and collaborative work
Added 15 mins ago
Project Director/Program Manager
Vogt Power
Erie, PA
Must possess strong oral and written communication skills as well as interpersonal skills for relationship building and collaborative work
Added 15 mins ago
VP
Project Engineer
Vogt Power
Erie, PA
- $108,000 to $140,000 USD / year
Must have valid passport and be able to travel when required

Afni, Inc.

Client Services Manager - Subrogation (Hybrid)

Bloomington, IL, United States

$75,000 - $85,000

Apply on myjobs.adp.com About employer

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Job details

Pay: $75,000 - $85,000
Posting language: English

Original job description

Salary Range:

$75,000 - $85,000

The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client Services Manager will act as the subject matter expert/project manager for program(s) supported. The incumbent will be involved in the day to day operations, decision-making and center support to resolve problems and identify performance gaps. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

Serve as a point of contact for client and operational management and work to instill confidence, loyalty and trust in Afni.
Ensure client satisfaction and retention through effective, timely communication. This includes striving to understand our client’s business strategies and providing consultative services that position Afni as a solution to their business needs.
Generate and present Operational Reviews to highlight program performance. This includes analyzing, evaluating and reviewing operational successes and challenges. Facilitate and participate in performance update calls, quality calibrations, and other critical business meetings.
Build and foster new and existing client relationships. This includes gathering important, strategic customer insight by listening, probing and asking the right questions to uncover business challenges and seeking to provide creative solutions. Collect, analyze and present appropriate program data from the perspective of improving overall performance and quality. Assist in the development of operational action plans to achieve ongoing improvements in key performance areas.
Establish and maintain positive working relationships with Center management teams through on-going support and coordination of client communications. Work closely with Center management teams to prepare staffing timelines, analyze call arrival patterns, monitor and drive performance management, create and document actions plans and work closely with the corporate support teams to make necessary adjustments.
Provide specialized performance-based analysis reports. Leverage business intelligence team to support analytics and performance trending and build business cases, where necessary to support adjustments to performance goals or earnings.
Closely monitor contract requirements and compliance. Provide recommendations for changes to drive business profitability, assess and lift changes that impact the cost model, and assist in client or internal audits, when applicable.
Partner with Afni ‘s Project Management team on the implementation of Client’s programs – including call routing set-up, project plan development, reporting set-up and overall on-going project management and coordination. This includes monitoring and analyzing qualitative and quantitative measurements to ensure program adherence. Serve as the client’s primary POC once the project is up and running in steady state. Be actively involved in monthly invoicing process by working with the Center management teams to collect and review billable hours and analyze monthly KPI metrics to determine discounts and/or incentives. This includes partnering with Corporate finance team to ensure appropriate back up and documentation is completed timely and accurately.

Minimum Job Requirements (Education, Experience, Skills):

College degree preferred with at least 3 years of relevant call center experience.
Previous client relations/operational management/BPO experience strongly preferred.
Possess strong verbal and written communication skills.
Analytical and problem-solving skills are required.
Proactive thinking with a creative and solution-oriented mindset.
Must be a quick learner.
Demonstrated proficiency with Microsoft Office Suite.
Prior experience developing and presenting business presentations is required.
Some overnight travel required.

Why Work at Afni? At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

Competitive pay and performance-based incentives
Comprehensive medical, dental, vision, life, and disability benefits
401(k) with company match
Paid time off and holiday benefits
Training, coaching, and career development opportunities
Internal advancement and growth opportunities
A supportive, inclusive, and collaborative culture
The chance to make a meaningful impact for our clients, customers, and communities

Our Commitment to Inclusion Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.

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Jobs in the United States