Process Documentation Intern (IT)- Spring 2027

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What we Offer:

• Corporate Housing- AFL offers corporate housing to all non-local students free of charge!
• Gas Stipend- for those students who are driving more than 50 miles, AFL will offer a gas stipend to alleviate some of the financial burden.
• Great Pay!

Join AFL as a Process Documentation Intern focused on process documentation. In this role, you will investigate automated processes that have evolved over time and translate them into clear written documentation and visual process flows. You will collaborate with technical teams, ask thoughtful and persistent questions, identify gaps, and help create an accurate picture of how our systems and workflows operate today.

Key Responsibilities

• Document automated processes in clear, structured written formats.
• Create visual process flows that show system steps, decision points, handoffs, dependencies, and exceptions.
• Interview developers, programmers, administrators, and long-tenured team members to gather process knowledge and historical context.
• Ask follow-up questions to clarify incomplete, inconsistent, or undocumented process details.
• Validate documentation with process owners and subject-matter experts to improve accuracy and completeness.
• Identify and report documentation gaps, process risks, unresolved questions, and obstacles encountered during the work.
• Provide regular updates on progress, findings, and challenges.
• Create documentation that both technical and non-technical audiences can understand.

Qualifications

• Must be a current student at an accredited four-year college or university, with a minimum 2.75GPA
• Ability to create clear written documentation and visual process flows.
• Familiarity with Microsoft 365 administration and ServiceNow is beneficial.
• Strong attention to detail and a methodical approach to gathering, organizing, and validating information.
• Strong written and verbal communication skills, including the ability to explain findings to technical and non-technical audiences.
• Ability to engage professionally with developers, programmers, administrators, and long-tenured employees.
• Tact and good judgment when discussing older solutions, undocumented decisions, or sensitive process issues.
• Persistent and goal-oriented, with the confidence to ask probing questions, work through resistance, and continue pursuing the information needed to reach a shared goal.
• Comfort reporting current findings, unresolved questions, and problems without waiting for every detail to be complete.

What You Will Gain This internship offers hands-on experience in process analysis, technical documentation, workflow mapping, stakeholder interviews, and IT operations. The intern will contribute to meaningful work that improves knowledge retention, process visibility, and the long-term supportability of AFL systems and services.