Description
Company Overview:
Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, Collier, and Palm Beach County! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.
Job Description:
As a Regional Director at Affinity Management Services, you will play a pivotal role in cultivating positive relationships with the association's board of directors. Your responsibilities include providing comprehensive assistance to unit owners, overseeing vendor relations and work quality, managing the association's finances, preparing annual budgets, offering robust administrative support, and effectively handling important correspondence. You will also be instrumental in creating a management plan, managing major improvement projects, and maintaining clear and consistent communication with various stakeholders, including the board, unit owners, vendors, and government agencies.
Key Responsibilities:
- Supervise and provide leadership to Community Association Managers (CAMs) and other positions within the region, ensuring effective management and support across all locations.
- Develop, nurture, and manage positive and productive relationships with the association's board of directors, ensuring effective collaboration and communication.
- Oversee the performance and activities of association vendors, ensuring their cooperation and the quality of work provided when servicing the association.
- Monitor and review the association's finances, ensuring CAMs provide accurate financial statements. Provide guidance to the board for making sound financial decisions based on these reviews.
- Ensure CAMs prepare the association's annual budget, conducting detailed analyses of expenses, and offer recommendations for necessary funding to meet financial responsibilities.
- Ensure CAMs offer comprehensive administrative support, including the preparation of essential documentation to facilitate the smooth running of association meetings.
- Oversee the receipt and processing of important correspondence by CAMs, ensuring timely and appropriate responses.
- Develop a comprehensive management plan to guide the board of directors, aligning goals and objectives and setting accurate expectations.
- Ensure the creation of Requests for Proposals (RFPs) for job requests by CAMs. Review and analyze received bids to ensure accurate presentations of project specifications.
- Serve as the point of escalation for association emergencies, providing support to CAMs in making timely and effective decisions.
- Oversee major improvement projects managed by CAMs, particularly those exceeding $10,000 in capital. This includes reviewing RFPs, coordinating meetings, and monitoring vendor interactions.
- Establish clear, thoughtful, and consistent communication with the board, unit owners, vendors, and government agencies, conveying critical information, updates, and instructions as needed.
- Develop meaningful professional relationships with CAMs reporting to them, fostering a collaborative and supportive work environment.
- Train and develop CAMs on AMS processes and procedures, helping them reach their full potential.
- Conduct monthly meetings with CAMs and check in regularly with the team to ensure alignment, address concerns, and provide ongoing support.
- Create a weekly schedule to visit all properties within their portfolio, ensuring consistent oversight and engagement.
- Attend meetings with the leadership team and provide clear updates on any challenges and success stories.
- Represent Affinity Management Services values at all times.
Requirements
- Active Community Association Manager License
- Strong customer service, communication, and interpersonal skills.
- Effective written and verbal communication skills.
- Highly organized, people-oriented individual.
- Ability to work under tight deadlines and prioritize effectively.
- Ability to present and communicate in front of large audiences.
- Coaching and training abilities.
- Intermediate to advanced command of computer hardware/software, including Microsoft Office suite.
- Valid Driver’s License.
Required Education and Experience:
- Associate’s degree required (preferred concentration in Business, Real Estate, and/or Hospitality).
- 4+ years of Community Association Management and/or business experience with increasing levels of leadership and management responsibility.
- Proficiency in Microsoft Office Applications and Property Management systems.
Preferred Education and Experience:
- Bachelor’s degree with a concentration in Business, Real Estate, and/or Hospitality.
- Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
- Management of large teams and projects.
- Experience with accounting concepts, P&L, and budget preparation.
Working Conditions:
- Full-time position with variable hours and potential weekend work.
- Frequent travel (more than 50%) to on-site locations.
- Indoor and outdoor work, including property inspections.
- Physical requirements, including hearing, visual acuity, mobility, and lifting.
Who We Are:
At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.
Our Values:
We lead with the following values:
- Relationship Focus: Be Reliable To All | Take Ownership | Work Collaboratively
- Teamwork: Commit to Self-Development | Set High Standards |Hold yourself & others accountable.
- Professionalism: Instill Trust | Be Open & Honest | Be an active listener
- Solutions Driven: Get things Done | Achieve Results | Think outside the box
- Celebrate the Wins: Praise our Milestones | Highlight Achievements
What We Offer:
We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:
- Fully paid medical insurance option
- Voluntary dental, vision, life insurance, and short-term disability -$650 monthly car and cell phone allowance
- 401(K) Plan after 90 days of employment
Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.
