Leasing Specialist

Position Summary

Responsible for the leasing, marketing and maintaining positive resident relations of

single and multi-family residential units. Responsible for implementing the company’s

occupancy policies and procedures in accordance with HUD, federal, local and other

applicable laws, rules, policies and procedures. Assisting residents in obtaining access

to a wide range of community services and resources. Performs a variety of tasks

related to the admission and occupancy of low-income and market units. The position

requires leasing, administrative, resident retention, and neighborhood marketing duties.

Illustrated below are some of the various types of work that may be performed.

Essential Duties and Responsibilities

Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:

• Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.
• Leasing duties include following up with, greeting and qualifying prospects;

answering inquiries; record-keeping; inspecting units; demonstrating community

and apartments/homes; taking applications and security deposits; updating

availability reports; coordinating with property management teams; preparing

lease packets; assisting with renewals; and ensuring lease documents are

accurate..

• Administrative duties include collecting/posting rent and other fees; making

deposits; completing appropriate paperwork and input on Yardi system in a

timely manner; maintaining files and correspondence; updating prospect/resident

notes; file review and verification; inspection follow-up on make-ready repairs;

distribution of notices; assisting management team with various tasks; scheduling

and conducting recertification interviews; following proper verification

methods/processing in accordance with HUD and Authority policies and

procedures; inputting move-in and move-out date into Yardi system; contacting

eligible waiting list applicants; monitoring lease up rates; preparing HUD-

50058/HUD-50059 forms in accurate and timely manner; and maintaining

delinquent rent role.

• Resident retention duties include receiving telephone calls and in-person visits;

listening to resident requests, concerns and comments; quickly completing

maintenance work orders and follow up where necessary; answering questions

and timely follow up about matters relating to the community, repairs, rent, rules,

etc.; scheduling move in/move out inspections; maintaining open communication

with Property Manager and Maintenance Supervisor; contributing to cleanliness

and curb appeal of the community; assisting in planning and hosting resident

functions; consistently implementing policies of the company and community;

reviewing/discussing non-compliant resident issues with Property Manager to

ensure residents are provided with reasonable opportunity to meet requirements

to remain in compliance; and assisting with the eviction process by issuing

eviction notices and initiate the eviction proceedings.

• Leasing Specialist will ensure privacy and maintain security of confidential

materials; be accountable for consistent adherence to strong company standards

regarding the ethical, responsible, and appropriate use, care, and safeguarding

of company materials, supplies, resources, and other assets; undertakes and

performs other work-related duties as assigned including work in other functional

areas to cover absences or provide relief, to equalize peak work periods, or

otherwise balance the workload.

• Neighborhood marketing duties include participating in outreach marketing

activities on a regular basis to obtain prospective residents; advising residents of

referral concessions (where applicable); assisting in placing, removing/updating

banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,

flyers, etc.; and conducting market surveys and shop competitive communities.