Jobs in the United States

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Added 3 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Nashville, TN
We are looking for a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team. We’re seeking an experienced and motivated individual who is ready…
Added 3 mins ago
Technical Project Manager
Deloitte
Hermitage, TN · Memphis, TN · Nashville, TN
Proficiency with project-management and reporting tools, such as MS Project & Planner, Azure DevOps, or ServiceNow.
Added 3 mins ago
Senior Technical IT Storage Engineer
Highmark Health
Nashville, TN
Storage integrations with ServiceNow, Dynatrace, or other 3rd party tools.
Added 32 mins ago
Senior Manager, Field Technology
Reyes Holdings
Niles, IL
Experience with IT service management platforms, including ServiceNow
Added 33 mins ago
Lead Production Support Specialist
Capital One
Riverwoods, IL · Chicago, IL
Experience leading major incident management, driving Root Cause Analysis (RCA), and utilizing enterprise ITSM software (ServiceNow, Jira Service Management)
Added 1 hour ago
SB
Full Stack Engineer*
San Bernardino County
San Bernardino County, CA
- $47.11 to $66.5 USD / hour
The Full Stack Engineer will support platforms and technologies such as ServiceNow, Microsoft Power Platform, Power BI, generative artificial intelligence solutions, application programming…
Added 1 hour ago
Salesforce Financial Services Cloud Senior Consultant Enterprise
Slalom, Inc.
ALBANY, NY
…and purpose. We partner with leading platforms-Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more-to build scalable, end-to-end solutions that unify data,…
Added 1 hour ago
Senior Technology (Gen AI) Delivery Manager
Marsh McLennan Inc.
NEW YORK, NY
…requests, rollout activity, and operational escalations across ServiceNow, SharePoint, and intake workflows Produce program reporting and keep the daily operational queue moving so access…
Added 1 hour ago
JR. ASSET MANAGEMENT ANALYST
City of New York
Brooklyn, NY
…programs to generate analytical reports from the request system (ServiceNow) and inventory database for management review and daily operations of the Office of Specifications and Inventory…
Added 2 hours ago
IT Desktop Support - 3051157
Apex Systems, Inc.
Point Pleasant, WV
Added 2 hours ago
Supervisor, Field IT
Reyes Holdings
New Hudson, MI
Experience with ServiceNow or similar IT service management platforms
Added 2 hours ago
Intern/Co-Op-Software Configuration Analyst
Consumers Energy
JACKSON, MI
Interest in learning how Commercial Off-the-Shelf (COTS) platforms are configured, maintained, integrated, and used to support business processes (SAP, ServiceNow, ArcGIS, etc.).
Added 2 hours ago
Scrum Master
AF Group
Kalamazoo, MI
…scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.). * Excellent communication, facilitation, and mentoring skills. * Ability…
Added 2 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 2 hours ago
Multifunction Services Associate Supervisor
University of Michigan
Ann Arbor, MI
Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
Added 2 hours ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 3 hours ago
Scrum Master
AF Group
Lansing, MI
…scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.). * Excellent communication, facilitation, and mentoring skills. * Ability…
Added 4 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Communication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:
Added 4 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Communication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:
Added 4 hours ago
HR Care Center Lead
Inova
VA
Added 4 hours ago
Solutions Architect
Cisco Systems, Inc.
San Jose, CA
Proficiency with enterprise project management and service desk tooling (Jira, Confluence, ServiceNow ESP).
Added 4 hours ago
ServiceNow Sr Developer
GD Information Technology, Inc.
United States
We are seeking a highly skilled Senior ServiceNow Developer with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong…
Added 4 hours ago
Principal Azure and M365 Cloud Architect - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Experience integrating Azure/M365 with Cisco ISE/TrustSec, ServiceNow ITOM/CMDB, Dynatrace, Aternity, Sentinel/SIEM, and automated patch/evidence workflows.
Added 4 hours ago
GI
Help Desk Technician
GD Information Technology, Inc.
United States
- $23.37 to $31.63 USD / hour
Experience with ServiceNow, SCCM, Exchange, and IDPA technologies.
Added 4 hours ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Dover, DE
We are looking for a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team. We’re seeking an experienced and motivated individual who is ready…

AF Group

Scrum Master

Kalamazoo, MI, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

The Scrum Master serves a vital role and is in the unique position to help coach, guide and facilitate an energetic and knowledgeable team. As the Scrum Master you will serve as a critical liaison between the product delivery team, product manager and senior management providing critical direction, communication and assuring the quality delivery of products and services to our customers. * Leads one or more agile teams as the scrum master and team member. * Employs best practices for agile/scrum methodology, while operating within the department's overall SDLC Framework. * Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative. * Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly. * Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members. * Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions. * In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available. * Supports Product Manager in understanding and communicating team effectiveness and performance. * Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team. * Coordinates cross team dependencies with other Scrum master's and participate in Agile Community of Practice (CoP). * Escalates issues that require executive attention. * Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives. * Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership. * Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization. * Responsible for balancing workload to optimize the effectiveness of project development and management. * Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance. EDUCATION * Bachelor's degree in business or a technical discipline (Computer Science, Information Systems, Engineering) required. * Continuous learning, as defined by the Company's learning philosophy, is required. * Certification or progress toward certification (CSM, SSM) is highly preferred and encouraged. EXPERIENCE * Seven years of progressive responsibility as a scrum master/agile project manager in an insurance environment. * Proven experience as a scrum master on several successful software development projects involving multiple developers is preferred. QUALIFICATIONS * Clear understanding of one of the agile frameworks and key best practices (Disciplined Agile, SAFe, Scrum, Kanban etc.). * Strong analytical, problem solving and planning skills. * Must demonstrate leadership ability to effectively interact with all levels of management. * Stakeholder Management, Negotiation and Communication skills. * Understanding of the fundamentals of iterative and incremental development. * Ability to help manage scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.). * Excellent communication, facilitation, and mentoring skills. * Ability to effectively present budgetary and/or cost information and respond to questions as appropriate. * Demonstrable conflict resolution skills. * Demonstrable risk management and mitigation skills. * Knowledge of tools used to assist with scrum team planning (ServiceNow, Jira, Agile Manager, Version1, etc.). * Ability to be flexible as projects are often non-routine and require re-prioritizing of workload. * Ability to maintain confidentiality. * Ability to

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