Jobs in the United States

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Sr Platform Engineer
Mayo Clinic
Remote, United States
Under the direction of the Director – Platform Technology and the Principal Platform Integration Engineer, this team member will support the direct execution and delivery of technical…
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Senior Engineer - Operations
Mission Critical Group
Spicewood, TX
The Operations Engineer plays a key role in our company by establishing, standardizing, and continuously improving the processes that turn customer orders into delivered solutions. This…
Added 1 min ago
Senior Software Developer
Corpay
United States
The ideal candidate is a strong hands-on engineer who can embrace a contract-first, evidence-based workflow, acting as an architect-supervisor of AI - someone who takes ownership of complex…
Added 1 min ago
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Senior Optical Engineer, R&D
Clera
San Francisco, CA
- $150,000 to $200,000 USD / year
- Lead or support alignment, characterization, and testing of integrated optical systems.
Added 2 mins ago
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Lead Spacecraft Manufacturing Engineer
Apex Technology, Inc.
Los Angeles, CA
- $140,000 to $185,000 USD / year
As the Lead Spacecraft Manufacturing Engineer, you will lead and develop a team of manufacturing engineers while driving process excellence across critical production initiatives. You'll be…
Added 2 mins ago
QA/QC Field Engineer
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 2 mins ago
QA/QC Field Engineer
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 2 mins ago
Packaging Engineer
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 2 mins ago
Product Design Engineer II or III
STOUGHTON TRAILERS LLC
STOUGHTON, WI
…for Product Line and assigned accounts. Order Release Team Support - Engineering options and defining bill of materials to complete customer orders on time. Manufacturing Support - Support…
Added 3 mins ago
Sr. Systems Reliability Engineer
Milwaukee Tool
Brookfield, WI
The Sr. Systems Reliability Engineer will provide technical leadership in the development, validation, and reliability of complex product systems that integrate electrical hardware,…
Added 3 mins ago
Engineer
SCS ENGINEERS
GREEN BAY, WI
Added 3 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Madison, WI
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
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Front End Web Applications Developer (Junior) (5660)
SMX
Madison, WI
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
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Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Madison, WI
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
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Head of Forward Deployed Engineering
Bausch + Lomb
Madison, WI
Resolve technical and operational issues quickly in the field.
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Software Engineer 2
Humana
Madison, WI
The Software Engineer 2 will join a collaborative engineering team focused on building and enhancing applications that support cybersecurity and identity access management initiatives. This…
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Director - Customer Response Engineering
Trellix
Madison, WI
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
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Network Operations Engineer
Meta
Madison, WI
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
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Electronics Development Engineer
HRL Laboratories
Malibu, CA
As an Electronics Development Engineer, you will contribute to the design, characterization, and validation of cryogenic mixed signal hardware used for qubit control and readout. This role…
Added 3 mins ago
Staff Engineer, Process Development & Automation
Abbott
Madison, WI
The Staff Engineer, Process Development & Automation leads, manages, implements, and provides technical engineering support for a variety of process automation hardware, software…
Added 3 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Madison, WI
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 3 mins ago
Senior Telecom Engineer
Maximus
Madison, WI
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 3 mins ago
Field Service Engineer
TRUMPF INC(CT)
MILWAUKEE, WI
Added 4 mins ago
Project Engineer
Veolia North America
Milwaukee, WI
Analyzes Computerized Maintenance Management System (CMMS) data to support MCRR project development.
Added 4 mins ago
Senior System Test Engineer - Mechanisms and Test Scripts - $10K Sign on Bonus
BAE Systems
Boulder, CO
We are seeking an action-oriented engineer with intellectual curiosity who is excited to challenge themselves by testing spaceflight hardware. This position focuses on testing the flight…

AEye, Inc

Customer Program Manager

Pleasanton, CA, United States

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Job details

Experience: 4+ years of program or project management experience in a hardware, technology, or engineering-driven environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Customer Program Manager

Location: Pleasanton, CA (hybrid, in-person at our Pleasanton office) Reports to: Manager, Customer Programs & Field Engineering Type: Full-time Compensation: $130,000–$160,000 base, plus Bonus & RSUs

About the Role

AEye is looking for a Customer Program Manager to help own the customer lifecycle, from contract through delivery, across our product lines. You will manage a portfolio that includes roadmap-driven customers, who buy and build on our existing sensor platforms, and contract-driven programs for space and government customers, where committed milestones, a controlled requirements baseline, and formal change control shape the work. You will be the customer’s day-to-day program lead and the internal owner of commitments, turning what customers need and what contracts require into plans that our teams can execute. This role sits at the intersection of Customer Programs, Field Engineering, Engineering, Operations, Legal, and Finance.

Key Responsibilities

Customer Program Ownership

Serve as the day-to-day program lead for assigned customers, from contract execution through delivery and handoff to support.
Maintain each customer’s commitment baseline (requirements, scope, milestones, deliverables, and assumptions) and run change control for anything that adds scope, cost, or schedule risk.
Own the customer-facing schedule: set expectations on dates, status, and risks, and run regular customer reviews and milestone review materials.
Work with Field Application Engineers and Engineering to triage customer issues and escalations and drive them to resolution.
Translate customer needs into clear, prioritized demand for engineering planning, in partnership with the Technical Program Manager.
Contract-Driven Programs (Space and Government)
Manage programs with formal milestone reviews, contractual deliverables, and milestone-based payments, and track progress against contract obligations.
Support requirements traceability and interface documentation on contract-driven programs, in partnership with systems engineering.
Coordinate flowdown of contract requirements to internal teams and suppliers, working with Legal and Quality & Compliance.
Support customer insight requests, compliance reporting, and data-handling and export-control requirements.

Partner and Supplier Coordination

Coordinate third-party partners, vendors, and subcontractors that support customer programs, including scope, quotes, agreements, deliverables, and schedule.
Track partner commitments, quote expirations, purchase orders, and invoices, and raise slips early.
Work with Operations to align build, assembly, test, and shipment plans with customer commitments.

Business and Financial Coordination

Partner with Finance on program budgets, cost tracking, forecasts, and milestone billing, and support timekeeping and cost-reporting processes.
Work with Legal on contract terms, amendments, NDAs, and export-control obligations.

Process and Cross-functional

Help define, document, and maintain the customer lifecycle process, including handoffs between Sales/BD, Customer Programs, Engineering, and Operations.
Report status, risks, and decisions needed in recurring cross-program reviews.
Maintain program documentation: status reports, risk and issue logs, and decision records.

Required Qualifications

4+ years of program or project management experience in a hardware, technology, or engineering-driven environment.
Experience communicating directly with customers or external stakeholders, including setting expectations, reporting status, and handling escalations.
Ability to manage schedule, scope, risk, and change across multiple concurrent programs.
Comfortable working day to day with engineers and the technical details of hardware or sensor products. You do not need to be an engineer, but you need to ask good questions and understand the answers.
Strong written communication and documentation skills, and experience with tools such as Jira and Confluence or similar.
Experience coordinating across functions such as Engineering, Operations, Finance, and Legal or Contracts.
Bachelor’s degree in engineering, business, or a related field, or equivalent experience.
Ability to work on-site at our Pleasanton, CA facility on a hybrid schedule.

Preferred Qualifications

Government contracting experience, including milestone-based contracts and prime-to-sub flowdown, with a bonus for space flight hardware programs or builds.
Experience taking programs through formal milestone reviews (such as PDR or CDR) and qualification campaigns.
Exposure to compliance environments such as AS9100/ISO 9001, export control (ITAR/EAR), or controlled information handling.
Partner or supplier oversight experience, including statements of work, quotes, and delivery tracking.
Experience in government, smart infrastructure, or intelligent transportation markets.
Familiarity with requirements management, traceability, or interface control documentation.
Experience in LiDAR, sensors, robotics, automotive, or other hardware product environments, and the ability to flex between product-driven and contract-driven work.

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