Jobs in the United States

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Added 1 min ago
CDL Truck Driver - Roll Off
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Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 2 mins ago
Plant Manager
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The Plant Manager is responsible for leading all daily operations of the manufacturing facility, ensuring safe, efficient, high-quality, and cost-effective production. This role oversees…
Added 4 mins ago
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HSE Advisor Construction (Nights)
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- $46 USD / hour
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Technical Program Manager
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Data Center Project Manager (M&E)
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Technical Instructor, Cloud & DevOps Support (Temporary)
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Reports to: Vice President, Talent Operations
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Technical Support Specialist
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- Up to $59,000 USD / year
…increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s…
Added 8 mins ago
Project Manager 4 (Project Manager/SRE)
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Maintenance and Engineering Technician I
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Senior Account Manager - Nuclear Services
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AI Ops Engineer
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Foster Care Litigation (FCL) Program Specialist VII
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Added 13 mins ago
Sr. R&D IT Manager
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Software Engineer I
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Project Manager
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Added 16 mins ago
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Sr Manager, Systems Reliability Engineering
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Seattle, WA
- $200,400 to $268,700 USD / year
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Added 16 mins ago
Community Engagement and Advocacy Manager
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Remote, United States
…thrive. We're looking for a Community Engagement and Advocacy Manager to help us strengthen relationships with the people who use, build with, and advocate for…
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Community Engagement and Advocacy Manager
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…thrive. We're looking for a Community Engagement and Advocacy Manager to help us strengthen relationships with the people who use, build with, and advocate for…

AEye, Inc

Customer Program Manager

Pleasanton, CA, United States

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Job details

Experience: 4+ years of program or project management experience in a hardware, technology, or engineering-driven environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Customer Program Manager

Location: Pleasanton, CA (hybrid, in-person at our Pleasanton office) Reports to: Manager, Customer Programs & Field Engineering Type: Full-time Compensation: $130,000–$160,000 base, plus Bonus & RSUs

About the Role

AEye is looking for a Customer Program Manager to help own the customer lifecycle, from contract through delivery, across our product lines. You will manage a portfolio that includes roadmap-driven customers, who buy and build on our existing sensor platforms, and contract-driven programs for space and government customers, where committed milestones, a controlled requirements baseline, and formal change control shape the work. You will be the customer’s day-to-day program lead and the internal owner of commitments, turning what customers need and what contracts require into plans that our teams can execute. This role sits at the intersection of Customer Programs, Field Engineering, Engineering, Operations, Legal, and Finance.

Key Responsibilities

Customer Program Ownership

Serve as the day-to-day program lead for assigned customers, from contract execution through delivery and handoff to support.
Maintain each customer’s commitment baseline (requirements, scope, milestones, deliverables, and assumptions) and run change control for anything that adds scope, cost, or schedule risk.
Own the customer-facing schedule: set expectations on dates, status, and risks, and run regular customer reviews and milestone review materials.
Work with Field Application Engineers and Engineering to triage customer issues and escalations and drive them to resolution.
Translate customer needs into clear, prioritized demand for engineering planning, in partnership with the Technical Program Manager.
Contract-Driven Programs (Space and Government)
Manage programs with formal milestone reviews, contractual deliverables, and milestone-based payments, and track progress against contract obligations.
Support requirements traceability and interface documentation on contract-driven programs, in partnership with systems engineering.
Coordinate flowdown of contract requirements to internal teams and suppliers, working with Legal and Quality & Compliance.
Support customer insight requests, compliance reporting, and data-handling and export-control requirements.

Partner and Supplier Coordination

Coordinate third-party partners, vendors, and subcontractors that support customer programs, including scope, quotes, agreements, deliverables, and schedule.
Track partner commitments, quote expirations, purchase orders, and invoices, and raise slips early.
Work with Operations to align build, assembly, test, and shipment plans with customer commitments.

Business and Financial Coordination

Partner with Finance on program budgets, cost tracking, forecasts, and milestone billing, and support timekeeping and cost-reporting processes.
Work with Legal on contract terms, amendments, NDAs, and export-control obligations.

Process and Cross-functional

Help define, document, and maintain the customer lifecycle process, including handoffs between Sales/BD, Customer Programs, Engineering, and Operations.
Report status, risks, and decisions needed in recurring cross-program reviews.
Maintain program documentation: status reports, risk and issue logs, and decision records.

Required Qualifications

4+ years of program or project management experience in a hardware, technology, or engineering-driven environment.
Experience communicating directly with customers or external stakeholders, including setting expectations, reporting status, and handling escalations.
Ability to manage schedule, scope, risk, and change across multiple concurrent programs.
Comfortable working day to day with engineers and the technical details of hardware or sensor products. You do not need to be an engineer, but you need to ask good questions and understand the answers.
Strong written communication and documentation skills, and experience with tools such as Jira and Confluence or similar.
Experience coordinating across functions such as Engineering, Operations, Finance, and Legal or Contracts.
Bachelor’s degree in engineering, business, or a related field, or equivalent experience.
Ability to work on-site at our Pleasanton, CA facility on a hybrid schedule.

Preferred Qualifications

Government contracting experience, including milestone-based contracts and prime-to-sub flowdown, with a bonus for space flight hardware programs or builds.
Experience taking programs through formal milestone reviews (such as PDR or CDR) and qualification campaigns.
Exposure to compliance environments such as AS9100/ISO 9001, export control (ITAR/EAR), or controlled information handling.
Partner or supplier oversight experience, including statements of work, quotes, and delivery tracking.
Experience in government, smart infrastructure, or intelligent transportation markets.
Familiarity with requirements management, traceability, or interface control documentation.
Experience in LiDAR, sensors, robotics, automotive, or other hardware product environments, and the ability to flex between product-driven and contract-driven work.

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