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Food Service Director
FutureCare
Annapolis, MD
- $75,000 to $80,000 USD / year
Brand new FutureCare Annapolis is situated in the suburban Annapolis area near a development called Heritage Harbor which is just a few minutes from downtown Annapolis, Maryland and has…
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WD
Supply Chain Program Manager
Western Digital
San Jose, CA
- $164,000 to $218,700 USD / year
As a Supply Chain Program Manager in the Supply Chain Center of Excellence, you will work alongside some of the most experienced and accomplished minds across Western Digital's Supply Chain…
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Aviation Security Assistant Site Manager
Covenant
Orlando, FL
- $75,000 to $85,000 USD / year
Covenant Aviation Security (CAS) is seeking an experienced Assistant Site Manager to support security operations at Orlando International Airport (MCO). Reporting to the Site Manager, the…
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Construction Program Manager
Unified Business Technologies, Inc.
United States
Generate reports and documentation associated with project/program objectives.
Added 1 min ago
PC
Assistant Restaurant Manager - Burtonsville
PLAMONDON COMPANIES MASTER
Burtonsville, MD
- $44,000 to $48,000 USD / year
Join the Leadership Team at Roy Rogers Restaurants as an Assistant Restaurant Manager!
Added 1 min ago
UH
Registered Nurse Salaried-OBGYN Northside-Full-Time-Days
UF Health
Jacksonville, FL
- Full-time
Under the supervision of the Ambulatory Administrator or Director, Manager and Medical Director, utilizes the Nursing Process to provide care, coordination of care and patient education to…
Added 1 min ago
UH
Multi Modality Technologist-UFH East Mri-Full-Time
UF Health
Jacksonville, FL
- Full-time
necessary, and operate complex imaging equipment under the direction of the Director and/or Manager.
Added 1 min ago
Principal Electrical Engineer
Air Products and Chemical
Allentown, PA · Houston, TX
…challenging projects. Reporting to the Electrical Engineering Manager, you will also mentor junior team members throughout the broader Air Separation Unit (ASU) organization across the…
Added 1 min ago
RN-ONU ORTHO/NEURO/URO 3EA
Union Health
TERRE HAUTE, IN
This unit is led by Nursing Care Manager, Amanda Barnett. She has been with Union Health since 1997 and has been leading this unit since 2012.
Added 1 min ago
Director, Technical Operations
Accommodations Plus International
Melville, NY
If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!
Added 1 min ago
KC
Senior Human Resources Generalist (26-152)
Kent County CMH Authority
Grand Rapids, MI
- $62,424 to $87,394 USD / year
…insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement Defined contribution retirement plan| Employee Assistance program | Life and voluntary…
Added 1 min ago
Assistant/Coordinator (CCL)
Carnival Corporation
Miami, FL
…salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s…
Added 1 min ago
CR
Manager, Next Generation Sequencing
Charles River
PA
- $112,000 to $130,000 USD / year
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a…
Added 2 mins ago
Technical Project Manager - Ground Systems
Rocket Lab Corporation
Littleton, CO
Rocket Lab is looking for a driven Technical Project Manager - Ground Systems, to be based out of our Littleton, CO site. This role will work with a team of engineers on Rocket Lab's…
Added 2 mins ago
Technical Project Manager - Ground Systems
Rocket Lab Corporation
Long Beach, CA · Littleton, CO
Rocket Lab is looking for a driven Technical Project Manager - Ground Systems, to be based out of our global headquarters in Long Beach, CA. This role will work with a team of engineers on…
Added 2 mins ago
Merchandise Manager
Ulta Beauty, Inc.
New Bern, NC
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 2 mins ago
Stylist
Ulta Beauty, Inc.
Charlotte, NC
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 2 mins ago
UB
Specialty Beauty Advisor - Clinique
Ulta Beauty, Inc.
Fairfax, VA
- $20 to $30 USD / hour
…Clinique brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and…
Added 2 mins ago
Sales Manager
Ulta Beauty, Inc.
Okemos, MI
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 2 mins ago
Lead Cashier
Ulta Beauty, Inc.
Dunwoody, GA
…loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier…
Added 2 mins ago
UB
Elite Stylist
Ulta Beauty, Inc.
Ontario, OH
- $11 to $14.1 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 2 mins ago
UB
Master Stylist
Ulta Beauty, Inc.
Ontario, OH
- $11 to $13.6 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 2 mins ago
UB
Specialty Beauty Advisor - Clinique
Ulta Beauty, Inc.
New Philadelphia, OH
- $14 to $21.5 USD / hour
…Clinique brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and…
Added 2 mins ago
Sales Manager
Ulta Beauty, Inc.
Stroudsburg, PA
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 2 mins ago
UB
Stylist
Ulta Beauty, Inc.
Ontario, OH
- $11 to $13 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…

AEVEX

Product Manager

Baltimore, MD, United States

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Job details

Experience: 5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Arrangement

This is an onsite position in Baltimore, MD with CONUS and OCONUS travel.

Job Overview

The Mission Support Center (MSC) Product Manager owns the development, delivery, and improvement of the company’s centralized operational support capability. Treating the MSC as a product, this role defines its users, services, roadmap, and performance measures to support deployed teams, customers, and program leadership across company operations.

The manager integrates watchbill personnel, training, tooling, and procedures into a dependable support service. Responsibilities include establishing coverage, qualifying watchstanders, coordinating technical reachback, and ensuring timely issue resolution or escalation. The manager works with Operations, Integrated Product Support, Engineering, IT, and program leaders to translate mission requirements and field feedback into improvements.

The role establishes service expectations and balances operational demands with capability development. Success is measured through responsiveness, resolution effectiveness, watchstander readiness, user satisfaction, and contribution to mission availability.

Essential Functions

Product Strategy and Roadmap: Define the MSC service portfolio, operating model, roadmap, and prioritized improvement backlog across company programs.
Watchbill Management: Manage assigned watchstanders and coordinate personnel from other departments; establish coverage, qualifications, shift assignments, handoffs, and backup arrangements.
Training and Qualification: Develop onboarding, qualification standards, recurring training, exercises, and proficiency assessments with technical SMEs.
Tooling and Information: Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools; coordinate implementation with IT and Engineering.
Procedures and Escalation: Maintain procedures for receiving requests, troubleshooting, documenting actions, transferring watches, escalating issues, and communicating status.
Operational Support: Coordinate support to operations, exercises, testing, and customer missions; connect watchstanders with technical and program authorities.
Performance and Improvement: Track support demand, response and resolution times, recurring issues, coverage gaps, and user feedback to improve services.
Resource Planning: Forecast staffing, training, tooling, and funding requirements; recommend investments and communicate constraints to leadership.
Cross-Program Coordination: Establish service expectations and priorities with program leaders, including competing demands and surge requirements.
Personnel Leadership: Coach assigned personnel, assess performance, and coordinate development with functional managers for temporary watchstanders.
Perform other duties as required.

Standard Essential Functions

Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

Ability to translate user needs into service requirements, priorities, procedures, and measurable outcomes.
Working knowledge of issue tracking, troubleshooting workflows, knowledge management, and performance reporting.
Strong communication, organizational, and decision-making skills during time-sensitive situations.
Ability to support a continuously operating center, including occasional nights, weekends, and surge periods.
Willingness to travel to operational sites to assess support requirements and MSC effectiveness.
Familiarity with unmanned systems, maritime operations, deployed sustainment, or government mission support preferred.
Familiarity with Jira, remote diagnostics, operational dashboards, and secure communications preferred.

Education / Certifications

Bachelor’s degree in business, engineering, information systems, operations management, or a related field; equivalent experience may be considered.

Experience

5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.
Experience coordinating staffing, schedules, training, and technical resources across teams.
Experience establishing or managing a mission support center, operations center, technical help desk, or comparable reachback service preferred.
Experience developing product roadmaps, managing improvement backlogs, and introducing services preferred.
Experience developing watchstander qualifications, incident escalation procedures, or continuity plans preferred.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

Frequently required to sit, and to reach to use computers and other office equipment

Security Clearance

Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

About AEVEX

AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.

AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.

Recruitment Communication Notice: All official correspondence regarding your application, application status, interviews, or the AEVEX hiring process will come directly from an AEVEX representative using an @aevex.com email address or through Greenhouse, our applicant tracking system. Please use caution with communications claiming to represent AEVEX from other email domains, and always verify the sender before responding or providing personal information.

Equal Employment Opportunity:

AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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More about this job

Skills

Leadership
Onboarding
Troubleshooting
Reporting
Communication skills
Decision making
Jira
Operations management
Team leadership
Technical support
Office equipment

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