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…Department of Health & Senior Services and The Joint Commission’s advanced certification program; accreditations from the American College of Radiology for mammography, nuclear medicine and…
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Senior Analyst, Technical Customer Manager - Healthcare
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Principal Technical Customer Manager - Healthcare
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Principal Technical Customer Manager - Healthcare
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Associate Manager, Testing

Remote, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Apply on cvshealth.wd1.myworkdayjobs.com About employer

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary The Associate Manager, Testing leads a team of testing analysts responsible for supporting high-quality testing within the QNXT claim processing system and related ancillary applications. This role oversees a broad range of testing activities, including system change request reviews, software update testing, implementation and migration testing, and special projects tied to evolving business and regulatory requirements.

This leader is responsible for managing testing inventory, project plans, and team performance to ensure work is completed accurately and within department service level agreements. The role works closely with cross-functional partners across testing, claims, configuration, IT, and leadership to strengthen testing processes, improve outcomes, and support accurate claim payments to providers.

The ideal candidate brings strong operational leadership, deep knowledge of QNXT claims testing, and a commitment to quality, collaboration, and continuous improvement. This position oversees non-exempt colleagues and may require availability during evenings and weekends to support testing activity outside standard business hours.

Key Responsibilities

•

Lead and develop a high-performing team of testing analysts focused on quality, accuracy, and collaboration
Oversee testing inventory, project plans, and daily work prioritization to support service level agreements for timeliness and accuracy
Partner with leadership, testers, claims, configuration, and IT teams to drive effective testing processes and successful claim payment outcomes
Coach team members to strengthen testing quality, consistency, and adherence to department policies and procedures
Ensure testing tasks are completed accurately and on time, escalating issues as needed
Define, develop, and maintain test scripts to support complete and high-quality testing prior to sign-off
Participate in test plan, test case, and test walkthrough discussions with subject matter experts to confirm testing scope and requirements
Validate actual testing results against expected outcomes and proactively communicate issues, risks, delays, and defects
Research and resolve testing-related issues in partnership with business and technical teams
Interpret state and health plan source documentation and apply that understanding to internal documentation and QNXT system output
Promote process improvement, education, and collaboration across teams and stakeholders
Working with AI to improve productivity, automate routine tasks, and enhance decision-making.

Required Qualifications

Experience with QNXT claim and configuration review, including strong knowledge of modules related to claim payment processing
Demonstrated ability to complete work accurately and within established timelines
Experience leading people, projects, or both

Preferred Qualifications

•

Experience supporting or leading testing activities within QNXT or closely related operational systems
Experience in Medicaid and Medicare claim processing
Knowledge of claims policies and procedures
Experience with systems management
Experience with Microsoft SQL Server
Advanced proficiency with Microsoft Excel, Word, and Outlook
Strong leadership, communication, and collaboration skills
Ability to anticipate needs, solve problems, and drive results across teams

Education

Associate degree or equivalent experience

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply on cvshealth.wd1.myworkdayjobs.com About employer

More about this job

Skills

Leadership
Collaboration
Process improvement
Prioritization
Research
Documentation
Decision making
Microsoft SQL Server
Microsoft Excel
Microsoft Word
Microsoft Outlook
Communication skills

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Work requirements

Jobs in the United States