Customer Service Representative

Job Description:

Duties & Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
• Actively support outside sales team members by:
• Assisting with quotes and customer communication
• Providing product, pricing, and availability information
• Helping resolve customer issues and escalations
• Research issues, interpret available information, and use critical thinking to solve problems independently
• Assist in the purchase of non-AESSEAL items
• Direct interface with vendors
• Obtain quotes, pricing, & lead time
• Warehouse duties
• Receive goods which may require driving a forklift
• Shelve stock where applicable
• Assembling kits
• Pick product for customer orders and process through shipping.
• Basic forklift maintenance
• Prepare pallet for shipping LTL

Other duties, responsibilities, and activities may be modified or assigned at any time based on business needs.

Health, Safety, Environment, Quality and Ethical Standards Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading.

Organization

This position has no supervisory responsibilities.

Key Skills and Qualification

• High School Graduate or GED
• Strong customer service and communication skills
• Forklift certified or ability to become certified
• Strong collaboration skills across multiple departments
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to analyze information and solve problems with limited direction
• Basic mechanical aptitude
• High attention to detail and accuracy
• Prior experience in customer service – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred

Physical Requirements

Physical Demands Lift/Carry Stand F (Frequently) Walk F (Frequently) Sit C (Constantly) Reach Outward F (Frequently) Reach Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel O (Occasionally) Bend O (Occasionally)

10 lbs or less O (Occasionally) 11-20 lbs O (Occasionally) 21-50 lbs O (Occasionally) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable)

Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.