Technical Manager

Job Title: Technical Project Manager Central Office (Telecom)Job DescriptionThis role leads central office installation and technician teams for telecom infrastructure projects, acting as the primary point of contact for customers and ensuring all work is delivered on time, within scope, and in alignment with carrier and industry standards. The Technical Project Manager oversees project planning, field execution, workforce scheduling, customer communications, safety, and quality, with a strong focus on central office environments and carrier-grade installations.Responsibilities

• Serve as the primary customer contact throughout project execution, maintaining clear and timely communication on project status, milestones, and issues.
• Lead and manage central office installation and technician teams, coordinating day-to-day field activities and ensuring alignment with project objectives.
• Develop, manage, and adjust project schedules, including labor planning and resource allocation, to meet deadlines and customer requirements.
• Monitor project milestones, productivity, and overall performance, proactively addressing risks and obstacles to keep projects on track.
• Ensure all work complies with customer specifications, carrier standards, and internal quality requirements for central office installations.
• Plan and conduct project meetings and status updates with internal teams and customers, documenting outcomes and action items.
• Supervise Central Office Technicians and Installers, providing direction, coaching, and support to ensure high-quality work and adherence to procedures.
• Conduct performance evaluations and mentor field personnel, supporting professional development and continuous improvement.
• Identify staffing needs, recommend hiring decisions, and initiate corrective actions when necessary to maintain a high-performing team.
• Ensure all employees meet training requirements and maintain necessary certifications and knowledge for central office and carrier environments.
• Coordinate facility access and badging for project personnel, ensuring all technicians and installers can access sites as required.
• Prepare and submit Methods of Procedure (MOPs) for planned work, ensuring clear, accurate documentation of steps and impacts.
• Prepare and submit Requests for Change (RFCs), coordinating approvals with customers and stakeholders for any modifications to scope or schedule.
• Organize and lead customer meetings related to project planning, execution, and issue resolution, serving as the escalation point for project concerns.
• Produce and deliver productivity and project reports, providing accurate, data-driven updates on progress, performance, and resource utilization.
• Promote and enforce a safety-first culture across all project sites, ensuring all personnel follow safety policies and best practices.
• Conduct field audits to verify adherence to safety, quality, and procedural standards in central office environments.
• Ensure compliance with Telcordia standards, carrier requirements, OSHA regulations, and internal procedures in all project activities.
• Support operational performance by continuously reviewing processes and recommending improvements to enhance efficiency and quality.

Essential Skills

• At least 8 years of experience in telecommunications infrastructure, with a strong experience in central office or carrier environments.
• Minimum of 3 years leading installation teams or central office (CO) teams, including direct supervision of technicians and installers.
• Demonstrated experience managing carrier projects, including planning, execution, and delivery within telecom networks.
• Specific prior experience with Hawaiian Telecom or any of the GTE/Verizon-descendant carriers such as Frontier, AltaFiber, or Verizon.
• Strong project management skills, including scheduling, resource planning, and milestone tracking in technical field operations.
• Excellent customer communication skills, with the ability to serve as a trusted point of contact and escalation resource.
• Strong organizational skills, with the ability to manage multiple projects, priorities, and stakeholders concurrently.
• Proficiency with Microsoft Office tools (such as Word, Excel, and PowerPoint) for documentation, reporting, and communication.
• Solid understanding of Telcordia and carrier standards relevant to central office installations and telecom infrastructure.
• Knowledge of OSHA safety regulations and best practices applicable to telecom and central office work environments.

Additional Skills & Qualifications

• Experience coordinating and supervising field technicians and installers across multiple sites or regions.
• Experience in engineering or telecommunications, with familiarity in telecom network infrastructure and central office equipment.
• Strong problem-solving and decision-making skills, particularly in time-sensitive or customer-impacting situations.
• Ability to prepare clear, detailed Methods of Procedure (MOPs) and Requests for Change (RFCs) for customer review and approval.
• Comfort working in structured, standards-driven environments where compliance and documentation are critical.
• Ability to mentor and develop field personnel, fostering a culture of accountability, safety, and continuous improvement.
• Willingness and ability to travel between islands and to various sites as required by project needs.

Why Work Here?This opportunity offers the chance to work on complex, high-impact telecommunications projects in a dynamic environment where your leadership and technical expertise directly influence network reliability and customer satisfaction. You will collaborate with experienced field teams, apply established carrier and industry standards, and contribute to a strong safety and quality culture. The role provides variety through work at multiple sites, interisland travel with covered lodging and transportation, and the opportunity to grow your career in central office and carrier-grade project management.Work EnvironmentThe role is based across various central office and telecom sites, including interisland travel for day trips and extended assignments. Typical work hours are Monday through Friday, generally from 7:00 a.m. to 4:00 p.m., with flexibility for alternate or night hours when required to minimize customer impact. Travel between islands may be necessary, with per diem provided along with lodging, board, and a vehicle for on-island work. Parking expenses are reimbursable, and you will need your own vehicle to travel to local sites. Work is performed in central office facilities and field environments that require strict adherence to safety, carrier, and Telcordia standards, with regular use of standard office tools such as Microsoft Office for reporting and documentation. Dress and conduct must align with professional field and central office requirements, including compliance with all safety and site-access procedures. Job Type & LocationThis is a Contract position based out of Honolulu, HI. Pay and BenefitsThe pay range for this position is $48.00 - $54.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Honolulu, HI. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Honolulu,HI.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.