Service Technician

Job Title: Field Service TechnicianJob DescriptionThis role focuses on installing, commissioning, troubleshooting, and repairing custom foam-cutting machinery and automated cutting systems at customer facilities. You work primarily on 1st shift from 7:00 a.m. to 3:30 p.m. and travel approximately 5075% throughout the U.S. and Canada, with occasional international trips. You perform equipment runoffs, testing, final inspections, and Factory Acceptance Tests (FATs) before machines are shipped, while serving as a key technical resource for customers both onsite and remotely via phone, email, and web-based platforms.Responsibilities

• Install, commission, and set up custom foam-cutting machinery and automated cutting systems at customer facilities.
• Troubleshoot and repair machinery and automated cutting systems to restore proper operation and minimize downtime.
• Perform equipment runoffs, functional testing, and final inspections prior to shipment.
• Conduct Factory Acceptance Tests (FATs) to verify that equipment meets performance and quality standards before delivery to customers.
• Provide onsite technical support to customers during installation, start-up, and routine service visits.
• Deliver remote technical support to customers via phone, email, and web-based platforms to resolve equipment issues.
• Work with mechanical, hydraulic, pneumatic, vacuum, and power transmission systems, including motors, gearboxes, bearings, pumps, valves, and flow controls.
• Diagnose equipment issues using electrical and hydraulic schematics and technical documentation.
• Perform PLC and HMI troubleshooting to identify and resolve control system and interface problems.
• Carry out industrial troubleshooting and repair activities in the field with minimal supervision.
• Complete preventive maintenance tasks to maintain equipment reliability and extend machine life.
• Assemble mechanical and electrical components of machinery as needed during installation and repair work.
• Interpret and work from blueprints, schematics, and technical drawings to guide installation and repair activities.
• Communicate clearly and professionally with customers, providing updates, explanations, and guidance regarding equipment status and service work.
• Maintain and use personal basic tools and hand tools appropriately and safely during all service activities.
• Travel approximately 5075% throughout the U.S. and Canada, with occasional international travel, to support customer sites.
• Work independently in the field, managing your schedule, tasks, and customer interactions effectively.
• Collaborate with a small service technician crew and other internal teams as needed to support projects and customer requirements.

Essential Skills

• 45 years of experience in machine building, equipment installation, and commissioning.
• Proven background in industrial troubleshooting and repair of automated machinery or industrial equipment.
• Hands-on experience with mechanical systems, including assembly, repair, and maintenance.
• Ability to troubleshoot and work with electrical systems and components.
• Experience working with pneumatic systems, including valves and flow controls.
• Ability to read and interpret electrical and hydraulic schematics and blueprints.
• Demonstrated skill in preventive maintenance on industrial equipment.
• Proficiency using hand tools and basic personal tools for mechanical and electrical work.
• Experience with PLC and HMI troubleshooting in an industrial environment.
• Strong customer-facing communication skills for onsite and remote support.
• Ability to work independently in the field with minimal supervision.
• Willingness and ability to travel approximately 5075% throughout the U.S. and Canada, with occasional international travel.
• Experience with installation, service, and repair of automated machinery or industrial maintenance equipment.
• Comfort working with motors, gearboxes, bearings, pumps, valves, and other power transmission components.

Additional Skills & Qualifications

• Valid passport to support domestic and occasional international travel.
• Military background, which may contribute to strong discipline, technical aptitude, and field readiness.
• Experience in HVAC, electronics, or related technical trades.
• background in field service roles involving troubleshooting, installation, and repair.
• Ability to support customers via phone, email, and web-based platforms.
• Strong problem-solving skills and a methodical approach to diagnosing complex equipment issues.
• Adaptability to work in different customer environments and with diverse teams.

Why Work Here?You join a close-knit organization with a genuine small-company feel, where approximately 50 employees, including office and sales staff, work together in a collaborative atmosphere. Leadership is highly visible and actively involved on the floor, creating an environment where your contributions are recognized and supported. The team regularly organizes enjoyable activities such as chili cook-offs, cornhole games, and company picnics, fostering camaraderie and a strong sense of community. You benefit from direct access to decision-makers, a supportive culture, and a workplace where people take pride in working side by side to achieve shared goals.Work EnvironmentYou work in a large workshop alongside a small crew of service technicians, currently about five, within a company of roughly 50 employees including office staff. The environment offers a tight-knit, small-company atmosphere where leadership is frequently present on the floor and actively assists with day-to-day work. You use standard mechanical and electrical tools, hand tools, and diagnostic equipment to service and assemble industrial machinery. The role follows a 1st shift schedule from 7:00 a.m. to 3:30 p.m., with significant time spent at customer sites due to the travel requirements. The culture emphasizes teamwork, hands-on collaboration, and mutual support in a practical, industrial setting. Job Type & LocationThis is a Permanent position based out of Grand Rapids, MI. Pay and BenefitsThe pay range for this position is $70720.00 - $83200.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Medical dental vision pto vacation Job Type & LocationThis is a Permanent position based out of Grand Rapids, MI. Application DeadlineThis position is anticipated to close on Oct 30, 2026. Workplace TypeThis is a fully onsite position in Grand Rapids,MI.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.