Field Service Manager

Job Title: Field Service ManagerJob DescriptionThe Field Service Manager oversees end-to-end project execution for on-site service and technical support activities. This role coordinates contractors, vendors, partners, and installers, ensuring projects are delivered safely, efficiently, and to a high quality standard. The Field Service Manager serves as the primary point of contact for customers and internal teams, proactively identifying issues, raising concerns, and driving resolutions to successfully complete complex field service projects.

Responsibilities

• Serve as the primary point-person for field service projects from initiation through completion, ensuring all activities are executed safely and efficiently.
• Communicate regularly with customers, vendors, and other suppliers regarding staffing, scheduling, system layout, and safety requirements.
• Supervise field services personnel who provide on-site support and technical assistance to customers during the execution of complex projects.
• Oversee estimation, installation, troubleshooting, and maintenance of products and equipment to ensure proper function and maximize uptime.
• Manage and nurture customer relationships, researching and answering complex questions about projects throughout their lifecycle.
• Implement methods, guidelines, and policies that support efficient service delivery, quality control, and continuous improvement.
• Act as a source of guidance and escalation for complex service issues, providing direction and support to field teams.
• Train field services employees to deliver excellent quality of work and to effectively handle on-site challenges and customer interactions.
• Establish and maintain positive working relationships with employees and department leaders to support collaboration and project success.
• Provide clear communication and reporting to internal stakeholders, keeping all parties informed on project status, risks, and resolutions.
• Coordinate multiple tasks, deadlines, and priorities simultaneously, ensuring projects remain on schedule and within scope.

Essential Skills

• 35 years of field services experience in a role involving on-site support, installation, troubleshooting, or maintenance.
• Demonstrated experience managing field service operations, including coordination of service, installation, and technical support activities.
• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities simultaneously.
• Excellent critical thinking skills, with the ability to identify issues, evaluate options, and implement effective solutions.
• Strong communication skills for interacting with customers, vendors, suppliers, and internal teams.
• Proven people skills, including the ability to supervise, train, and support field service personnel.
• High attention to detail and a strong commitment to professional integrity and quality standards.
• Proficiency in Microsoft Office applications.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Associate or bachelors degree preferred.
• Experience overseeing customer relationships and addressing complex project-related questions.
• Background in field service management, including coordination of service delivery and quality control.
• Ability to implement and follow methods, guidelines, and policies to support efficient operations.
• Capability to act as a mentor and source of guidance for field teams facing complex service issues.
• Demonstrated ability to build and maintain positive working relationships across departments and teams.

Why Work Here?Join a team that values strong leadership, clear communication, and collaborative problem-solving. You will work in an environment that emphasizes safety, professional integrity, and high-quality service delivery. The role offers the opportunity to influence project outcomes, support the growth and development of field teams, and contribute to continuous improvement in service operations. Work EnvironmentThis role operates in a dynamic field service environment, with a focus on on-site support, installation, troubleshooting, and maintenance of products and equipment. The Field Service Manager works closely with field personnel, vendors, suppliers, and internal departments to coordinate staffing and scheduling. Standard business productivity tools, including Microsoft Office, are used for communication, reporting, and project coordination. The position involves balancing multiple projects and priorities in a fast-paced setting, with a strong emphasis on safety, quality, and customer satisfaction. Job Type & LocationThis is a Permanent position based out of Topeka, KS. Pay and BenefitsThe pay range for this position is $100000.00 - $130000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Health Dental Vision 401k Job Type & LocationThis is a Permanent position based out of Topeka, KS. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Topeka,KS.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.