Customer Service Representative

Job Title: Customer Service RepresentativeJob DescriptionThe Customer Service Representative plays a key role in ensuring on-time delivery and exceptional customer satisfaction for turbine engine overhaul and repair services at the Mesa facility. This position coordinates across multiple departments to manage customer and internal requirements, prepare detailed quotations, schedule product services, and uphold contract obligations, all while supporting the site team in achieving financial and operational goals.

Responsibilities

• Serve as the primary point of contact for assigned customers, representing the company to the customer and advocating for the customer within the facility.
• Review customer requirements for all assigned orders to ensure they are processed and entered in accordance with negotiated terms.
• Ensure all customer orders are accurately received and entered into the ERP system.
• Coordinate demand scheduling and align customer requirements with Production Management to support on-time delivery.
• Collaborate with the Sales team to negotiate pricing, delivery timelines, administrative requirements, and conditions in compliance with company terms and conditions from proposal through shipment.
• Develop detailed and comprehensive quotations defining pricing for various turbine engine overhaul and repair actions.
• Manage the customer database and maintain complete and accurate records for assigned accounts.
• Monitor and ensure that both company and customer requirements are met in terms of timing, pricing, and overall satisfaction.
• Review and ensure compliance with all applicable export control regulations.
• Provide continuous feedback to customers on order status throughout the production cycle, offering proactive communication in anticipation of customer needs.
• Coordinate internal activities across all departments involved in meeting customer commitments and delivery schedules.
• Evaluate and coordinate product exchange applicability for various exchange programs in collaboration with Materials and Purchasing.
• Handle customer service, data entry, quoting, RF scanner usage, and material handling tasks as needed to support customer orders and internal processes.

Essential Skills

• Customer-oriented mindset with comfort and confidence in direct customer contact.
• Ability to manage multiple projects and activities simultaneously.
• Results-driven approach with a focus on meeting commitments and goals.
• Strong process orientation and attention to detail.
• Excellent communication and interpersonal skills for working with customers and internal teams.
• Ability to lead change in a team environment and contribute creative ideas.
• Capability to quickly analyze, identify, and implement improvement opportunities and corporate initiatives that deliver measurable financial impact.
• Collaborative working style with the ability to operate effectively across functions.
• Proficiency with computer systems, including experience with ERP systems and Microsoft Office.
• Ability to organize and plan work while adhering to deadlines.
• Strong attention to detail and ability to maintain confidentiality of sensitive information.
• Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to read, write, and understand the English language and follow verbal and written instructions.
• Ability to multi-task with thorough knowledge of modern office practices and procedures.
• Accurate and efficient typing skills.
• Ability to work independently without direct supervision.
• Ability to adjust to rapidly changing circumstances and shifting priorities.

Additional Skills & Qualifications

• High school diploma or higher level of education.
• Minimum of 5 years of experience supporting a complex product line or service, including direct customer interface, customer support, or internal sales experience.
• Previous experience working in a professional role within a manufacturing environment.
• Knowledge of standard Aerospace MRO (Maintenance, Repair, and Overhaul) processes is preferred.
• Experience with customer service, data entry, quoting, RF scanners, and material handling.
• Ability to operate office machines and standard office equipment.
• Potential contract-to-hire opportunity after approximately 4 months, based on attitude, attendance, and performance during the contract period.

Why Work Here?Employees benefit from a comprehensive package that supports both their professional and personal well-being. Full-time team members are eligible for medical, dental, vision, basic and voluntary life insurance, as well as disability coverage. A generous paid time off program accrues with each pay cycle, complemented by paid holidays to support work-life balance. The organization also offers a 401(k) plan with company match to help employees plan for their financial future, along with on-the-job training that encourages continuous learning and career development in a specialized technical environment. Work EnvironmentThis role is based in an air-conditioned indoor facility and follows a first-shift schedule, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The position involves sitting or standing for extended periods, with some walking, bending, and reaching to shoulder level. It requires limited lifting, carrying, pushing, or pulling of weights up to 20 pounds, as well as repetitive hand movements, eye-hand coordination, and manual dexterity. Corrected vision and hearing to normal range are necessary to perform the job effectively. The role also requires regular use of office machines and equipment in a professional office and manufacturing support environment. Job Type & LocationThis is a Contract to Hire position based out of Mesa, AZ. Pay and BenefitsThe pay range for this position is $30.00 - $33.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Mesa, AZ. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Mesa,AZ.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.