POSITION SUMMARY:
A Maintenance Supervisor is responsible for leading and coaching a group of hourly associates in overseeing maintenance of distribution facilities, including conveyor, sortation, and other equipment repairs and maintenance within a state-of-the-art, high-technology distribution center. As well responsible for supporting the transition to "omni-channel" fulfillment processing.
REPORTS TO: Senior Manager, Maintenance SUPERVISES: Technicians levels of 1 through 4
RESPONSIBILITIES:
- Ensure customer service, quality, and safety standards are met in an efficient and innovative manner; partner with all departments to address issues, where needed
- Direct preventative maintenance and repairs on conveyor and material handling equipment, electrical diagnosis and repair, facility maintenance and repair, and general construction
- Monitor execution and reporting of approved preventative maintenance (PM) and predictive maintenance (PdM) programs for all equipment in the distribution facility, (including yard tractor equipment)
- Maintain centralized organization of all mechanical and building drawings, equipment inventory, work order history and supplier/contractor contact listings
- Partner with facilities department to assure proper electrical, structural, and mechanical issues are addressed when creating, repairing, or replacing any property related to the distribution facility
- Ensure Maintenance and Operations team partner for best practices across distribution facilities
- File maintenance and centralized organization of all mechanical and building drawings, equipment inventory, work order history, and supplier/contractor contact listings
- Coordinate contractor work on-site to avoid interruption of facility operations and to remain within the constraints of DC needs and security
- Ensure Maintenance team acts as active participant in safety program development and committees
- Coach, develop, and train Maintenance team to facilitate performance of maintenance duties; keep the distribution facility clean, safe and operational at all times
- Develop structured training programs for team to gain working knowledge of PLC controls, forklift repairs/maintenance, Dematic put-to-light controls systems and general electrical work
- Promote and maintain high employee morale and safety, and counsel employees for unacceptable performance/attendance
- Provide training on aerial platform equipment (scissor and boom lifts)
- Partner with planning team to develop weekly maintenance PM and PdM tasks and schedules
- Oversee and enforce good record-keeping practices in MVP Plant in accordance with SOPs
- Measure and analyze key performance indicators to improve established processes and procedures
- Frequently inspect facilities to proactively detect potential problems and recommend the necessary repair or maintenance
- Work effectively with DC supervisors and managers to develop and maintain a positive employee relations environment
- Provide input in the development of maintenance budget, monitor spending, and report on operating costs within functional areas
- Administer company policies and procedures
- Additional duties as assigned
- Other duties as assigned
Learning & Development
- Infuse a team with passion, innovation, and teamwork through a focus on people and integrity - AEO, Inc.'s core values!
- Be a role model leader for others by: acting with integrity and respect, approaching responsibility with confidence and ownership, inspiring superior performance, and developing a track record of success.
- Manage team members coaching for growth and development; ensure department morale and engagement remains high.
- Utilize tools, resources, and new experiences to advance own skills and proactively seek out feedback to identify development opportunities.
- Champion change in a way that promotes and maintains high employee morale; strive for continuous improvements in all areas.
- Maintain a passion for winning!
AUTHORITY:
- Performance management and hiring of associates
- Dictate destination of workflow and human resources
- Prepare and present associate reviews
- Accident investigation and recommendation for corrective action
- Oversee corrective actions on performance of outside contractors
- Research sources and purchase electrical equipment and parts to support business needs and growth
QUALIFICATIONS:
- 2 years Previous Supervisor/Management experience in a warehouse/distribution/retail environment or equivalent; .com and/or "Omni-channel" retailing
- Minimum 5 or more years of previous maintenance experience
- Strong mechanical trade knowledge and experience
- Strong working knowledge and experience with electrical systems
- Strong knowledge and experience working with communication systems
- Knowledge of lean concepts and methodology
- Programmable Logic Controller (PLC) experience a plus
- Knowledge forklift and battery repair and maintenance, and preventative maintenance preferred
- Proficient in Google suite, gmail & Internet applications
- Strong analytical, prioritizing, interpersonal, problem-solving, & planning skills
- Strong verbal and written communication skills
- Demonstrated collaborative skills and ability to work well within a team
- Ability to work with and influence peers and senior management and not afraid to be hands on when required
- Ability to work in a fast-paced and deadline-oriented environment
- Demonstrates safety awareness through process driven risk mitigation
- Ability to simultaneously manage multiple projects with effective leadership,
- Self-motivated with critical attention to detail, deadlines, and reporting
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.
Same Posting Description for Internal and External Candidates
Get to Know AEO
American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.
Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.
At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.
Inclusion, Diversity, Equity and Access at AEO
We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
