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Materials Technician
ARIENSCO
BRILLION, WI
- $22 USD / hour
Added just now
Community Health Worker-PAT-Parent Educt
COUNTY OF WOOD
WISCONSIN RAPIDS, WI
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Added 1 min ago
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Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
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Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
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Field Trainer Deep Foundations Union or
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Water Careers Education Intern (AISD)
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WV
Veterinary Hospital Manager
Western Veterinary Partners
Jenks, OK
- $55,000 to $60,000 USD / year
Are you a natural leader with a passion for animal care and team development?
Added 1 min ago
Clinical AI Technical Integration Specialist
GovCIO
Madison, WI
Familiarity with software development lifecycle (SDLC), testing methodologies, and defect management processes.
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Project Manager 4 (Project Manager/SRE)
GovCIO
Madison, WI
Learning & Development platform, to include certification preparation cont
Added 1 min ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Madison, WI
Responsible for the management, development and execution of sales strategies for a high-performing, complex territory. With Enterprise leaders, creates, and drives a sales strategy that…
Added 1 min ago
Risk Adjustment Strategic Partner
Intermountain Health
Madison, WI
…actionable clinic and provider opportunities, and spearheads the development of tailored programs that cultivate value-based relationships in healthcare. Collaborating closely with…

AEG Vision

Patient Care Coordinator

Hampton, VA, United States

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Job details

Posting language: English

Original job description

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

Invests in leadership development and internal growth.
Believes people and performance go hand in hand.
Values collaboration, authenticity, and continuous learning.
Celebrates wins, supports challenges, and grows together.
Is recognized as a Top Employer of 2026 by Flex Surveys.

About the role At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.

The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.

Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
Run reports and review accounts to ensure all charges are billed, filed, and up to date.
Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
Assist in maintaining an organized, clean, and patient-ready front office environment.
Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.
High school diploma or equivalent.
Basic computer literacy and ability to learn practice management systems (EMR).
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Strong communication skills (verbal and written) with a focus on patient-centered service.
Strong interpersonal skills and ability to work collaboratively across teams.
Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
Must be able to maintain patient and practice confidentiality.

Full Time Employee Benefits

401(k) with Match
Medical/Dental/Vision/Life/STD/LTD
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays

Physical Demands

Ability to utilize office equipment
Prolonged sitting, standing, and walking
Ability to lift up to 10 lbs

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More about this job

Skills

Patient care
Front Desk
EMR
Documentation
Detect bottlenecks
Computer skills
Organizational skills
Attention to detail
Communication skills
Interpersonal skills
Confidentiality
Office equipment
Heavy lifting

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