Jobs in the United States

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Added just now
Commercial HVAC Service Manager
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…careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and…
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Added 1 min ago
Talent & Leadership Development Manager
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As Citadel's Talent & Leadership Development Manager, you will step into an exciting, high-impact role at the center of our growth strategy. You will identify the skills and capabilities…
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- $16.5 USD / hour
Regular one-on-one meetings with your manager focused on growth and development
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Manager, Production Compliance
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Manager In Training
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The Systems Manager of Revenue Cycle Shared Services oversees daily operations of Cash Posting, Customer Service and Vendor Management across Bristol Health. This role ensures accurate…

AEG Vision

Optical Consultant

Knoxville, TN, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

Invests in leadership development and internal growth.
Believes people and performance go hand in hand.
Values collaboration, authenticity, and continuous learning.
Celebrates wins, supports challenges, and grows together.

About the role At AEG, we believe great patient experiences begin with great teams. As an Optical Consultant, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interprets prescriptions written by Optometrist and Ophthalmologist.
Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
Inspects the final product ensuring there are no flaws; clean and polish lenses.
Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
Performs other duties as needed and as assigned by manager.
High School or GED qualification.
ABO/NCLE preferred but not required.
Minimum of one-year experience working as an Optician strongly preferred.
Experience with HIPAA requirements preferred.
PC skills to include MC Office, Windows, and Word Processing.
Strong organizational skills and attention to detail.
Strong communication skills (verbal and written).
Excellent customer service skills and pleasant demeanor, experience with sales preferred.
Manual dexterity and hand-eye coordination.
Collaborate with co-workers and patients.

Physical Demands

Ability to utilize office equipment
Prolonged sitting, standing, and walking
Ability to lift up to 10 lbs

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More about this job

Skills

Patient care
Interpret prescriptions
EHR
Documentation
PD
Microsoft Office
Microsoft Windows
Microsoft Word
Organizational skills
Attention to detail
Communication skills
Customer service
Sales
Office equipment
Heavy lifting

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Work requirements

Jobs in the United States