Stakeholder & Community Engagement Manager

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Job Description

AECOM's West Region Strategic Communications Team is looking for a Stakeholder & Community Engagement Manager located in Austin, TX to serves as the primary point of accountability for planning and delivering engagement and communications activities in accordance with project requirements, approved schedules, budgets, quality standards, and client expectations.

JOB SUMMARY:

This position will provide hands-on leadership of the Stakeholder Engagement workstream for a multi-million dollar cross-border transportation planning project, including oversight of staff assignments, deliverable development, production schedules, document management, quality assurance, stakeholder coordination, and communication with clients and other consultants. The individual will independently manage day-to-day activities, anticipate and address project risks, resolve operational issues, and elevate matters requiring additional leadership or client direction.

JOB RESPONSIBILITIES:

• 1. Workstream Leadership and Management
• Independently manage and oversee all Stakeholder Engagement activities, deliverables, and priorities.
• Establish work plans, staff assignments, production schedules, internal deadlines, and clear accountability.
• Serve as the primary day-to-day contact for the client on stakeholder engagement activities and deliverables.
• Monitor progress, anticipate challenges, resolve issues, and communicate risks or decisions requiring project leadership involvement.
• Monitor workstream schedules, deliverable commitments, staff utilization, and budget performance.
• Evaluate the impacts of late content, expedited requests, scope changes, and additional client direction.
• Maintain accurate records of workstream status, outstanding actions, risks, and decisions.
• 2. Deliverable Production and Quality Assurance
• Direct the development, review, coordination, and submission of public involvement and communications materials.
• Assign deliverable responsibilities and establish appropriate internal review and approval processes.
• Review materials for accuracy, completeness, plain language, consistency, formatting, accessibility, and alignment with project requirements.
• Ensure client and internal comments are appropriately incorporated or documented before resubmission.
• Maintain accountability for timely, professional, and quality-controlled deliverables.
• Oversee document management, file control, version tracking, and use of the centralized production tracker.
• Establish and monitor deliverable schedules, content dependencies, review milestones, and submission deadlines.
• Manage the comment log process to ensure all review comments are assigned, addressed, documented, and verified.
• Ensure translation, language access, Section 508 accessibility, and internal quality-control requirements are incorporated into production workflows.
• 3. Staff and Resource Management
• Provide day-to-day direction, coaching, and oversight to staff assigned to the workstream.
• Align responsibilities with staff experience and strengths, ensuring clear ownership of stakeholder engagement, production, coordination, and quality-control activities.
• Monitor workloads, performance, deadlines, and resource needs; recommend staffing or budget adjustments when necessary.
• Foster a collaborative, accountable, and solutions-oriented team environment.
• 4. Client and Consultant Coordination
• Coordinate with the client and other project consultants to obtain the technical information and content needed for public-facing materials.
• Establish content requirements and submission deadlines; monitor outstanding dependencies and communicate schedule impacts.
• Ensure technical questions and clarifications are directed to the appropriate subject matter experts.
• Maintain clear accountability for technical content validation while ensuring materials are suitable for public communication.
• Facilitate regular coordination and escalate unresolved issues, late inputs, and project risks as appropriate.
• 5. Stakeholder Engagement Strategy and Execution
• Oversee development and implementation of stakeholder engagement and public involvement strategies.
• Guide stakeholder identification, outreach planning, public meetings, community engagement, messaging, and communications materials.
• Ensure engagement activities are inclusive, accessible, and consistent with applicable Title VI, ADA, language access, and public involvement requirements.
• Monitor engagement activities and feedback to identify community concerns and opportunities to improve outreach.

Qualifications

MINIMUM REQUIREMENTS:

• BA/BS + 8 years of relevant experience or demonstrated equivalency of experience and/or education

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Communications, Public Relations, Public Administration, Planning, or a related field.
• 8 years of work experience in stakeholder engagement, community engagement or communications.
• Significant experience in public involvement, stakeholder engagement, or communications for transportation, infrastructure, or public-sector projects.
• Demonstrated experience leading teams and managing multiple deliverables, schedules, resources, and client relationships.
• Strong writing, editing, organizational, problem-solving, and interpersonal communication skills.
• Ability to independently manage complex assignments, establish priorities, resolve issues, and meet deadlines.
• Proficiency with Microsoft Office, SharePoint, and project tracking and document management tools.
• Experience with TxDOT or other state transportation agencies.
• Familiarity with NEPA public involvement, Title VI, ADA, language access, and Section 508 requirements.
• Experience as a Communications Project or Program Manager, responsible for scope, schedule, budget, quality, and deliverable execution.

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.