Jobs in the United States

25+ jobs

Save this search

Added just now
A
Healthcare Architect
Actalent
Cary, NC
- $120,000 to $180,000 USD / year
…commercial, and civic sectors, providing opportunities for diverse project exposure while maintaining a deep specialization in healthcare design.The organization operates with a…
Added 1 min ago
Principal Engineer, MEP & Building Systems
Anduril Industries
Costa Mesa, CA
This role is the resident technical authority for all things mechanical, electrical, plumbing, and building controls across Anduril’s facility portfolio. You will embed with project teams…
Added 1 min ago
Senior Product Manager - Cloud
The Squires Group
Washington, DC
Candidates whose experience is limited to project or program management without technical product management experience will not be considered.
Added 3 mins ago
Mission Critical - Quality Manager
Suffolk
Turkey, TX
The Quality Manager may be designated as the Lead Quality Manager for an assigned project or may serve under another designated Lead Quality Manager on larger or more complex assignments.…
Added 3 mins ago
Mission Critical - Assistant Quality Manager
Suffolk
Turkey, TX
The role develops the technical judgment, Quality Program knowledge, stakeholder-management capability, and project leadership experience required to progress into a Quality Manager role.…
Added 6 mins ago
Sr. Design Project Manager - Large Projects
Arcadis
Dallas, TX · Miami, FL · FL · VA · DC · TX · Phoenix, AZ
The Senior Design Manager leads integrated design delivery for large, complex, multidisciplinary projects. The role is responsible for aligning design teams, client requirements, technical…
Added 6 mins ago
Senior Data Technical Product Manager - Quantitative Sports
Hard Rock Digital
Remote, United States
We are looking for a Senior Data Product Manager to join our Quantitative Sports (QS) team, reporting to the Director of Quantitative Sports. QS builds and owns the in-house pricing models…
Added 7 mins ago
Marketing Programs Manager
Connection
Merrimack, NH
Bring strategy, creativity, and measurable impact together. Connection is seeking an experienced Marketing Programs Manager to develop integrated campaigns that increase awareness, generate…
Added 8 mins ago
Data Scientist
EA Engineering, Science, and Technology, Inc., PBC
Hunt Valley, MD
In this role, you will be responsible for managing analytical testing data throughout the project lifecycle, including sample documentation, data validation, database management, and…
Added 8 mins ago
Senior Manager, Systems Engineering
L3Harris Technologies
Greenville, TX
We are seeking an experienced Senior Manager to lead and manage a select group of Systems Engineers (SE’s) that serve as the technical authority for specialized weapons systems associated…
Added 9 mins ago
Manager Analytics & Insights
Molson Coors
Milwaukee
In the role of Advanced Analytics Manager – Acquired Brands based in Chicago, IL or Milwaukee WI, you will be a part of the Molson Coors Commercial Reporting & Analytics team. This role is…
Added 10 mins ago
V
Land Development Team Lead, Senior Project Manager
VHB
Charlotte, NC
- $150,000 to $180,000 USD / year
We’re hiring a Land Development Team Lead, Senior Project Manager to join our Land Development Planning & Design team in Charlotte, NC.
Added 11 mins ago
Fast Track Summer Intern
Domtar Products
Ashdown, AR
…our direct from high school, Fast Track, Summer Internship program. Students who intend to pursue a four-year engineering degree in paper science, chemical, electrical, or mechanical…
Added 12 mins ago
Construction Assistant Project Manager - Hospitality
AECOM
Miami, FL
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 12 mins ago
A
Customer Support Manager (Remote)
AECOM
Remote, United States
- $80,000 to $95,000 USD / year
…making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service…
Added 13 mins ago
Warehouse Lead
Lumin8 Transportation Technologies LLC
Linthicum Heights, MD
…activities in cooperation with, and under the direction of the Program Manager or designee. A CDL-A is…
Added 14 mins ago
Operations Manager - Professional Land Surveyor
WGI
Charlotte, NC · Raleigh, NC
In this position, you will act as a Survey Project Manager in the execution of various public and private sector survey assignments. You will direct teams of technicians and field crews to…
Added 15 mins ago
CE
Civil/Site Senior Project Manager
Colliers Engineering & Design
Hamilton, NJ
- $131,670 to $186,780 USD / year
Colliers Engineering & Design is seeking a Senior Project Manager that will utilize leadership and engineering skills to manage multiple projects and train support staff in our Hamilton, NJ…
Added 15 mins ago
Sr. Process Engineer, R1 Body AI/ML
Rivian
Normal, IL
Added 16 mins ago
Solar Project Manager
WESTWOOD PROFESSIONAL SERVICES INC
Fort Worth, TX
Westwood Professional Services, Inc. is seeking a Project Manager on our growing Solar market team. This is an opportunity to join Westwood’s highly experienced and dynamic team dedicated…
Added 18 mins ago
O
Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 20 mins ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 20 mins ago
Plant Manager
Novolex
City of Industry, CA
The Plant Manager for our facility in City of Industry, California will be responsible for leading daily operations of this site. S/he will lead a cross-functional team to deliver on,…
Added 21 mins ago
Shipper Loader, C-Shift, 6PM-6AM, 2-2-3
Avery Dennison
Greenfield, IN
Employee Assistance Program eligibility / Health Advocate
Added 22 mins ago
Program Development and Grants Coordinator (any of our office locations)
Prosper Global
Odesa
The Program Development and Grants Coordinator plays a central role in coordinating proposal development and donor reporting across Prosper Global Ukraine’s growing program portfolio.…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

Report this job