Jobs in the United States

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HATCHERY - EMBREX PRODUCTION
Pilgrim\'s
Sumter, SC
- $19.45 USD / hour
Is expected to partake in the hatchery quality control program, animal welfare, biosecurity, and safety programs.
Added 1 min ago
RN Home Health - PRN
CommonSpirit Health at Home Houston
Houston, TX
A Dynamic Career Ladder that Ascends with You: Your ambition has a home here. Want to move into clinical leadership, spearhead operations, or contribute to educational initiatives? Our…
Added 1 min ago
Teacher - Infant - Educare Center
Sheltering Arms
Atlanta, GA
Use equipment/materials to promote physical development.
Added 1 min ago
SS
Travel Cardiac Cath Lab Technologist | Richmond, Texas
Sunbelt Staffing
Richmond, TX
- $2,299 to $2,432 USD / week
This travel assignment in a respected healthcare setting promises substantial opportunities for professional development. Engage with advanced imaging technology in the Cath Lab,…
Added 1 min ago
Supv, Retail Operations, Tucson AZ Deseret Industries
Church
Tucson, AZ
Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
Added 1 min ago
Facilities Quality & Standards Senior Manager - Travel
Aramark
Dallas, TX
Facilities Quality & Standards Senior Manager provides leadership, support and consultative services to develop and improve new and existing Aramark Facilities programs and tools. Provides…
Added 1 min ago
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Digital Product Marketing Manager, USP–NF (REMOTE)
USP
Rockville, MD
- $101,042 to $142,429.5 USD / year
…that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad…
Added 2 mins ago
Senior Director, AI for Clinical Intelligence & Evidence Breast & Gynaecology
AstraZeneca
Gaithersburg, MD · Gaithersburg
…lead a multidisciplinary team responsible for generating high-quality clinical intelligence and evidence across the Breast & Gynaecology portfolio. You will combine deep expertise in…
Added 3 mins ago
Manager, Resource Planning
CareMetx
Remote, United States
…with data to produce data-driven recommendations for senior leadership. The Manager will be the subject matter expert and internal champion for Resource Planning deployment and utilization…
Added 3 mins ago
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Senior Manufacturing Engineer
Actalent
Wilmington, MA
- $80 to $90 USD / hour
…example on the factory floor while providing day-to-day technical leadership to engineers and technicians. This position rewards strong technical execution, cross-functional collaboration,…
Added 3 mins ago
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Project Manager
Actalent
Teaneck, NJ
- $52.88 to $62.5 USD / hour
…projects are completed on time, within budget, and to high quality standards while collaborating closely with subcontractors, suppliers, and internal stakeholders. You actively monitor…
Added 3 mins ago
Assistant Program Director - Euclid Glenmore
Lantern Community Services Inc
Brooklyn, NY
The Assistant Program Director is responsible for direct supervision of the Case Managers. In partnership with the Program Director, the APD helps to develop the clinical aptitude of a…
Added 3 mins ago
COMMUNITY HEALTH NURSING CONSULTANT - 64001545
State of Florida
TALLAHASSEE, FL
Assists with the development and review of policies, standards, manuals, reports necessary for the implementation and management of school health services and initiatives funded by the…
Added 3 mins ago
029 Bakery Manager
Ingles Markets, Inc.
Piedmont, SC
…smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development…
Added 3 mins ago
Senior Mold Design Engineer
BIOMERICS LLC
Winston-Salem, NC
…tight-tolerance applications. This role provides technical leadership from initial customer engagement and estimating through development, validation, technology transfer, and commercial…
Added 3 mins ago
A
Manufacturing Manager
Actalent
Philipsburg, PA
- $80,000 to $120,000 USD / year
…(MIM) manufacturing operation, ensuring on-time delivery, high quality, and safe, efficient use of labor and equipment. This role establishes the manufacturing plan and priorities, monitors…
Added 3 mins ago
A
Lead Process Engineer
Actalent
Philipsburg, PA
- $90,000 to $140,000 USD / year
Job Title: Lead Process EngineerJob DescriptionThe Lead Process Engineer is responsible for overseeing process development, optimization, and project execution across manufacturing…
Added 3 mins ago
A
Healthcare Architect
Actalent
Cary, NC
- $120,000 to $180,000 USD / year
…candidate combines strong healthcare design expertise with leadership, coordination, and problem-solving abilities and enjoys mentoring others while driving projects forward.This role…
Added 3 mins ago
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Project Manager
Actalent
Conyers, GA
- $48 to $65 USD / hour
Ensure compliance with safety, quality, and company standards.
Added 3 mins ago
CI
Management Analyst
Constellation Inc
Washington, DC, DC
- $100,000 to $120,000 USD / year
Prepare and present reports on progress, performance, and outcomes to Program Management, senior leadership, and other stakeholders. Use performance data to inform strategic adjustments and…
Added 4 mins ago
Instructor/Training Facilitator
O W T Global Llc
United States
Support audits, program reviews, accreditation activities, inspections, and quality assurance initiatives.
Added 4 mins ago
Leadership Development Specialist
O W T Global Llc
Tampa, FL
The Leadership Development Specialist is responsible for designing, implementing, facilitating, and evaluating leadership development programs that support workforce readiness,…
Added 4 mins ago
MU
Executive in Residence and Instructor of Practice - MHR -Executive Education (Part-Time) Fall 2026
Marquette University
WI
- Part-time
The Executive in Residence will provide additional leadership and operations expertise to the Executive Education & Professional Development team as it continues to grow. The role will draw…
Added 5 mins ago
NL
GSOM Division Administrator - Surgery
NYU Langone Health
New York, NY
- $121,792.21 to $158,340 USD / year
Identify opportunities for program growth, new clinical services, geographic expansion, and market development
Added 5 mins ago
A
Safety Data Analyst
Allegiant
Las Vegas, NV
- $65,000 to $82,000 USD / year
The Safety Data Analyst is responsible for the development of data visualizations, process automation, process optimization, and continuous improvement of key data outputs used for building…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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